JTB-00368-NAS-3

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TECHNICAL BULLETIN
JTB00368NAS3
28 JUN 2016
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge,
tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by
'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an
authorized Jaguar service facility to determine whether this bulletin applies to a specific vehicle.
This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in gray
SECTION: 501-17
Panoramic Roof 'Creak' Noise While Driving with Roof Opening Panel Closed
AFFECTED VEHICLE RANGE:
XJ Range (X351)
Model Year:
2010-2016
VIN:
V00047-V98950
Assembly Plant: Castle Bromwich
MARKETS:
NAS
CONDITION SUMMARY:
Situation: The Panoramic Roof may exhibit a 'creak' noise while driving with the roof opening panel in the
closed position. Creaking noises from the rear edge of the roof opening panel area, only when the opening
panel in the closed position, during vehicle torsional inputs. This bulletin is a potential addition to the Service
Instruction originally included in Service Action K117 (now expired) as this particular concern will normally
occur while driving with the roof opening panel closed over undulations in the road such as, but not
exclusively: drain covers, traffic calming measures, and uneven road surfaces.
Cause: This may be caused by:
• The roof opening panel rear edge interior tooth feature coming into contact with the roof
frame when closed; and/or
• Movement between the sliding roof panel mechanism arm and the locking arm during
torsional inputs to the vehicle.
Action: Should a customer express this concern, follow the appropriate Service Instruction (A or B) outlined
below.
PARTS:
NOTE: Order parts only as per the appropriate Service Instruction (A or B).
C2D38990
Insert.
2
C2D40864
Oil
1
C2D40865
Grease
1
TOOLS:
Refer to Workshop Manual for any required special tools.
WARRANTY:
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NOTE: Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the
NOTE: DDW requires the use of causal part numbers. Labor only claims must show the causal
DESCRIPTION
SRO
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
Roof opening panel - Creak repair
(SWB)
76.96.20
0.7
07
C2D30275
Roof opening panel - Creak repair
(LWB)
76.96.20
0.7
07
C2D30276
NOTE: Normal Warranty procedures apply.
COMPONENT LOCATION:
1. Component location.
SERVICE INSTRUCTION 'A': V00047-V68702 ONLY
NOTE: This procedure must be carried out on both sides of the roof opening panel.
NOTE: This bulletin is a potential addition to the Service Instruction originally included in Service
Action K117 (now expired) but may not be appropriate for all reported customer concerns.
1. Remove the roof opening panel glass (see TOPIx Workshop Manual section 507-17: Roof Opening Panel).
2. Check the roof opening panel frame washers are fitted correctly (see TOPIx Workshop Manual section 50117: Roof Opening Panel).
• If the roof opening panel frame washers are fitted correctly, make sure they to the correct torque.
• Torque: 4Nm.
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3.
NOTE: VIN V24464-V59436 only.
With a suitable tool, remove the outer section of
trim as shown.
4. Cut and remove the front section of the seal as
shown.
5. Clean the area shown of any residue.
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6.
CAUTION: Take care not to disengage
the spring.
CAUTION: Do not use any cleaning
solution in this step.
Raise the roof opening panel regulator arms into
the vent position and clean them with a suitable
cloth.
7. Using a suitable small brush, lubricate the
opening roof panel regulator arm with grease
(C2D40865).
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8.
CAUTION: Make sure the rubber buffer
is correctly located and not trapped
between the insert and the roof opening
panel regulator arm.
NOTE: Make sure the sliding roof panel
regulator arm is clean before installing the
insert.
Install the insert into the roof opening panel
regulator arm as shown.
9. Using a suitable small brush, lubricate the insert
with grease (C2D40865).
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10.
CAUTION: Remove the excess
lubrication oil (C2D40864) from a suitable
brush before applying sparingly to the
slider channel. Failure to comply with this
guidance may contaminate trim
components.
CAUTION: Make sure when applying
the oil (C2D40864) that it is applied to the
slider channel only and not the surrounding
components.
Lubricate the roof opening panel slider channel
with the recommended oil (C2D40864).
11.
CAUTION: Take care not to disengage
the spring.
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NOTE: Make sure sufficient lubricating
oil (C2D40864) penetrates in between the
locking arm and guide rail as shown.
Move the locking arm back and forth to
distribute the lubricating oil (C2D40864).
12. Using a suitable brush, lubricate the area
shown with grease (C2D40865).
13. Using a suitable brush, lubricate the contact
point with grease (C2D40865).
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14. Repeat the above process for the other side.
15. Install the roof opening panel glass (see TOPIx Workshop Manual section 507-17: Roof Opening Panel).
16. Carry out the roof opening panel alignment procedure (see TOPIx Workshop Manual section 507-17: Roof
Opening Panel).
17. Carry out the motor synchronization procedure (see TOPIx Workshop Manual section 507-17: Roof
Opening Panel).
SERVICE INSTRUCTION 'B': V68703-V98950 ONLY
1. With the roof opening panel in the fully open
position, check if the left and right rear
mechanism inserts are installed.
1. If both left and right rear mechanism inserts
are installed, no further action is required.
2. If one or both rear mechanism inserts is
missing, go to Step 2.
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2. Remove the roof opening panel glass (see TOPIx Workshop Manual section 501-17: Roof Opening Panel).
3.
NOTE: Repeat for both sides if
necessary.
Using a suitable small brush, lubricate the
opening roof panel regulator arm with grease
(C2D40865).
4.
CAUTION: When fitting the insert,
make sure the rubber buffer is correctly
located and not trapped between the insert
and the roof opening panel regulator arm.
NOTE: Make sure the sliding roof panel
regulator arm is clean before installing the
insert.
NOTE: Repeat for both sides if
necessary.
Install the insert into the roof opening panel
regulator arm as shown.
5.
NOTE: Repeat for both sides if
necessary.
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Using a suitable small brush, lubricate the insert
with grease (C2D40865).
6. Install the roof opening panel glass (see TOPIx Workshop Manual section 501-17: Roof Opening Panel).
7. Carry out the roof opening panel alignment procedure (see TOPIx Workshop Manual, section 507-17: Roof
Opening Panel).
8. Carry out the motor synchronization procedure (see TOPIx Workshop Manual, section 507-17: Roof Opening
Panel).
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