08-033-16 REV. B

NUMBER:
GROUP:
DATE:
08-033-16 REV. B
Electrical
June 30, 2016
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-033-16 REV. A, DATED MAY
19, 2016, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE RADIO SALES CODES WITH
CORRESPONDING BUILD DATES FOR BU VEHICLES, ADDITIONAL
SYMPTOMS/CONDITIONS, RADIO SOFTWARE LEVEL AND LOP.
THE wiTECH SOFTWARE IS REQUIRED TO BE AT THE LATEST RELEASE BEFORE
PERFORMING THIS PROCEDURE.
SUBJECT:
RA4 RG4 RJ4 Radio Enhancements
OVERVIEW:
This bulletin involves updating the radio software.
MODELS:
2015 - 2016
(BU)
Jeep Renegade
2016
(FB)
Fiat 500X
NOTE: This bulletin applies to vehicles within the following markets/countries:
NAFTA, EMEA, APAC and EMEA (Turkey Specific).
NOTE: **This bulletin applies to BU vehicles built on or before May 20, 2016 (MDH
0520XX) equipped with Uconnect 6.5 NAV Radio (Sales Code RG4 and
without Sales Code AB2).**
NOTE: This bulletin applies to vehicles built on or before February 22, 2016 (MDH
0222XX) equipped with Uconnect 6.5 NAV Radio (Sales Code RA4).
NOTE: This bulletin applies to BU vehicles built on or before May 09, 2016 (MDH
0509XX) equipped with Turkey Equipment Group (Sales Code AB2) and
Uconnect 6.5 NAV Radio (Sales Code RG4).
NOTE: This bulletin applies to BU vehicles built on or before May 09, 2016 (MDH
0509XX) equipped with Uconnect 6.5 NAV Radio (Sales Code RJ4).
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SYMPTOM/CONDITION:
Customers may experience one or more of the following:
•
•
•
•
•
•
•
•
•
•
•
**Character missing on the keyboard with Cyrillic alphabet (For EU Market only).
Time of arrival NAV settings not saved over key-cycle (For EU Market only).
Audio Off delayed when pressing On/Off button (For EU Market only).
Digital Audio Broadcast (DAB) button missing after system startup (For EU Market
only).
Head unit turns on at USB disconnection (For EU Market only).**
Poor quality of German translations.
Acoustic warning missing when approaching a speed camera (EMEA market only).
3D view malfunctions.
Road signs not correctly viewed during navigation.
After ignition has been turned on the language switches automatically to Italian from
previously selected language.
Forward Collision Warning With Mitigation (FCW+) turns off spontaneously, after the
ignition has been turned on and FCW+ warning light is on.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
TechCONNECT, verify if any Diagnostic Trouble Codes (DTCs) are set. If DTCs or
symptom conditions, other than the ones listed above are present, record the issues on the
repair order and repair as necessary before proceeding further with this bulletin.
If the customer describes the symptom/condition listed, perform the Repair Procedure.
REPAIR PROCEDURE:
1. Has the USB flash drive been created?
a. YES >>> Proceed to Step #5.
b. NO >>> Proceed to Step #2.
2. Go to DealerCONNECT> Service> UCONNECT Information & Utilities> Uconnect
Dealer software downloads to download the files.
3. If a security message appears “Do you want to view only the web page content that
was delivered securely?” press ”NO” to continue.
NOTE: If you cannot download the software, make sure you have proper security
access. If not, have the Service Manager or Shop Foreman download the
software update.
4. To download the software files to a USB flash drive, follow the on screen instructions
and perform the following:
a. Acquire a blank USB flash drive with at least 4 GB of space.
b. Download the software update file to your local PC’s desktop.
c. Be sure to extract the file before copying it to the blank USB flash drive.
d. One blank USB flash drive will be needed for each radio update. Additional updates
can not be made on the same USB flash drive.
e. Once the file is saved to the USB flash drive, it is recommended you label the USB
flash drive with the bulletin number and proper radio sales codes.
5. With the engine running and radio on, insert the correct USB flash drive with the new
software into USB port.
6. The next screen display will have the old and new software levels. The radio will be
updated to the latest release level.
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08-033-16 REV. B
7. **The latest software level is as follows:
• With Sales Code RG4 latest release is 16.10.35 (EMEA market only).
• With Sales Code AB2 latest release is 16.05.32 (EMEA - Turkey market only).
• With Sales Code RA4 latest release is 16.05.33 (NAFTA market only).
• With Sales Code RJ4 latest release is 16.02.34.**
8. Is the radio software level at the latest release level?
a. YES >>> The radio software is already up to date. The bulletin is now complete.
b. NO >>> The radio software needs to be updated. Proceed to Step #9.
9. Press the “Yes” button to start the update.
NOTE: If the software update process is interrupted, aborted or failed, the process
should be restarted.
NOTE: Do not cycle the ignition or touch the radio during the update process.
10. The update may take up to 20 minutes to load. No other actions will be needed to
initiate the update.
11. After the update is done, the screen will display the software levels again.
12. Press “No” and turn the vehicle off. Open and close the driver’s door and let the CAN
Bus go to sleep.
NOTE: Make sure to leave the ignition off, do not press the brake pedal, and do not
open any doors so the modules will go to sleep.
13. Cycle the ignition on, then back off one more time. Open and close the driver’s door
and let the CAN Bus go to sleep. This will complete the radio update.
14. Remove the USB flash drive, the bulletin is now complete.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description
Skill Category
Amount
18-60-02-JH
Radio, Software - Create USB flash
drive, Uconnnect Website (One Time
Only)
(0 - Introduction)
6 - Electrical
and Body
Systems
0.2 Hrs.
**18-60-02-KA
Radio, Check Software Level and,
Perform Software Update
(0 - Introduction)
6 - Electrical
and Body
Systems
0.4 Hrs.**
NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive. The technician can only use the download
LOP one time for each of the radios listed.
NOTE: The expected completion time for the flash download portion of this
procedure is approximately 13 minutes. Actual flash download times may be
affected by vehicle connection and network capabilities.
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FAILURE CODE:
The dealer must choose which failure code to use. If the customer came in with an
issue and if the dealer finds a software update to correct that issue, use failure code
CC, for all other use failure code RF.
•
•
If the customer’s concern matches the SYMPTOM/CONDITION identified in the
Service Bulletin, failure code CC is to be used.
If an available flash is completed while addressing a different customer concern,
failure code RF is to be used.
CC
Customer Concern
RF
Routine Flash