12-185-15R

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2015 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE BULLETIN
APPLICABILITY: 2015-2016MY Legacy and Outback Models
SUBJECT:	
Wind “Rushing” or “Fluttering” Sound from
“B” Pillar Area
NUMBER: 12-185-15R
DATE: 05/21/15
REVISED: 01/07/165
INTRODUCTION
This bulletin provides a repair procedure to
address a wind rushing and / or fluttering-type
sound originating from the “B” pillar area of
the vehicle. The sound is usually reported
to be more prevalent when crosswinds are
present and / or at highway speeds. The
procedure involves the installation of a longer,
320mm piece of butyl adhesive to secure the
upper front corner area of the rear door frame
weatherstrip. To address customer concerns
of a wind rushing sound coming from the
front and / or rear door sash area, see TSBs
12-176-14R and 12-177-14R.
TOP FRONT corner of REAR
door where butyl tape is to be
installed between inside of door
frame and weatherstrip
PART INFORMATION
The part number for the 320mm length of
butyl tape is: SOA635138.
SERVICE PROCEDURE / INFORMATION
Road test vehicle to verify the sound is coming
from “B” pillar area. Once confirmed, verify
which side, left, right or both and continue
with repair procedure.
Use a plastic trim tool to release the plastic
retaining clip located at the top front corner
of the door. CAREFULLY pull back the
weatherstrip to gain access to the area where
the butyl tape will be applied.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 12-185-15; Revised: 01/07/16
Retaining Clip
Continued...
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1
If you find a piece of butyl tape already installed (approximately 80mm in length) from a prior
repair, it will need to be CAREFULLY removed. If there is already a 320mm long piece of
butyl tape installed, the sound is likely coming from another source and no further repair should
be attempted in this area. If the butyl tape needs to be removed, always clean the area where the
new tape will be applied with a mild solvent on a clean shop cloth afterward. After drying the
area completely, apply the new 320mm length of butyl tape to the door frame as indicated in the
illustrations and photo below.
320mm
Cross-Section View
Door Frame
Outer Door
Weatherstrip
Butyl Tape
Retaining Clip
Butyl Tape in Position
Continued...
Bulletin Number: 12-185-15; Revised: 01/07/16
Page 2
After the butyl tape is applied, refit the door frame weatherstrip and make sure the retaining clip “clips”
back into the hole as shown to properly secure and position it. Work the weatherstrip onto the butyl
tape with your thumbs making sure it is smooth and any bumps or high spots have been worked out.
To complete the procedure, always make sure the front edge of the weatherstrip is properly tucked in
behind the chrome outer molding as shown in the photos below.
WARRANTY / CLAIM INFORMATION
NG
OK
For vehicles within the Basic New Car Limited Warranty period, this repair may be claimed using the
following information:
LABOR DESCRIPTION
LABOR
OPERATION #
R Door Weather Strip Wind Noise Repair, One Side
A914-713
R Door Weather Strip Wind Noise Repair, Both Side
A914-714
FAIL
CODE
WBG-25
LABOR
TIME
0.3
0.4
REMINDER: SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 12-185-15; Revised: 01/07/16
Page 3