GST-16R3D-061620

Special Service Campaign – 16R3
Certain 2015 through 2016 Toyota Avalon Vehicles
Equipped with Non-Toyota Accessory Glass Break Sensor
To:
All Toyota Dealer Principals, General Managers,
Service Managers, & Parts Managers
Subject:
Special Service Campaign 16R3
Certain 2015 through 2016 Toyota Vehicles
Equipped with Non-Toyota Accessory Glass Break Sensor
In our continuing efforts to help ensure the best in customer satisfaction, Gulf States Toyota (GST)
will initiate a Special Service Campaign (SSC) on certain 2015 through 2016 Toyota Avalon
vehicles equipped with a non-Toyota Glass Break Sensor.
Condition
In these vehicles, GST has received reports that some of the vehicles equipped with a Non-Toyota
Glass Break Sensor experienced an abnormally high parasitic current draw when the ignition was
off. This condition could potentially result in a drain on the vehicle’s battery. The Non-Toyota Glass
Break Sensors were installed as a GST installed option under GST P/N 00012-41420-01.
Remedy
Toyota dealers will be requested to inspect and repair the Glass Break Sensor. The repair will be
performed at no charge to the customer.
Owner Notification Mailing Date
The owner notification will commence in June 2016. We have attached a sample owner letter for
your reference.
Please note that only owners of covered vehicles will be notified. Should you be contacted by an
owner regarding this program, please verify eligibility for this repair by referring to the affected
VIN listing in TIS.
Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction GST requests that dealers conduct this Special Service
Campaign remedy on any used vehicles currently in dealer inventory that are covered by this
Special Service Campaign prior to customer delivery.
Also, as a reminder, Toyota Certified Used Vehicle (TCUV) policy prohibits the certification of any
vehicle with an outstanding Special Service Campaign or Safety Recall. Thus, no affected units
should be sold or delivered as a TCUV until the Special Service Campaign has been completed
on that vehicle.
Number and Identification of Covered Vehicles
There are approximately 866 certain 2015 through 2016 Model Year Avalon vehicles covered by
this Special Service Campaign. The Glass Break Sensors were installed as an LIO option under
GST P/N 00012-41420-01. A list that includes all vehicles involved in this program will be loaded
Special Service Campaign – 16R3 – Page |2
onto TIS. Please verify eligibility before beginning repairs.
Parts Requirements and Ordering
The part number is listed in the table below and can be obtained from the GST regional PDC
through your normal daily parts order. For dealers outside the GST Region, please call GST
Accessory Technical Support at 1-800-444-1074 to obtain remedy parts.
Part Number
Part Description
Quantity Required
per Vehicle
00012-41620-21
Glass Break Sensor Repair
Kit
1
Claim Submission and Warranty Reimbursement Procedures
A GST Port LIO warranty claim should be submitted, and must include the following required
information.
Operation Code
Failed Part Number
GST Installed Product
DIO Installed Product
16R3W1
16R3W2
00012-41420-01
00012-41420-01
16R3
16R3
00012-41620-21
00012-41620-21
99
99
Abnormally high parasitic current
draw
Abnormally high parasitic current
draw
Voltage Feedback on Ignition
System
Voltage Feedback on Ignition
System
Install Glass Break Sensor Repair
Install Glass Break Sensor Repair
0.3 hrs.
0.3 hrs.
SSC No.
Replacement Part
Trouble Code
Condition
Cause
Remedy
Labor Time
Remedy Procedures
Please refer to the Repair Instructions for 2015 – 2016 Avalon Glass Break Sensor 0001241620-21 available on the GST Portal for Technical Instructions on this repair.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle
during the time of appointment.
Technician Training Requirements
The repair quality of covered vehicles is extremely important. To ensure that all vehicles have the
repair performed correctly, technicians performing this Special Service Campaign are required to
Gulf States Toyota, Inc.
Special Service Campaign – 16R3 – Page |3
currently hold at least one of the following certification levels:
 Toyota Certified (Electrical)
 Toyota Expert (Electrical)
 Master Technician
 Master Diagnostic Technician

It is the dealership’s responsibility to select technicians with the above certification level or greater
to perform this repair. Carefully review your resources, the technician skill level, and ability before
assigning technicians to this repair. It is important to consider technician days off and vacation
schedules to ensure there are properly trained technicians available to perform this repair at all
times.
Customer Reimbursement
Please refer to the attached sample owner letter for reimbursement consideration instructions.
Customer Contacts
Please consider this program as an opportunity to reinforce Toyota’s commitment to customer
safety and product quality. Customers who receive the owner letter may contact your dealership
with questions regarding the letter or Special Service Campaign remedy. Our customer’s
confidence is our most valuable asset, so please welcome their questions and take the time
necessary to communicate clearly and effectively with them. A Q&A is provided to assist you in
communicating a clear and consistent message.
Please review the entire contents of this package with your
Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Special Service
Campaign.
Thank you for your cooperation.
Gulf States Toyota, Inc.
Gulf States Toyota, Inc.
Special Service Campaign – 16R3
Certain 2015 through 2016 Toyota Avalon Vehicles
Equipped with Non-Toyota Accessory Glass Break Sensor
Frequently Asked Questions
Published June 15, 2016
BACKGROUND
In our continuing efforts to help ensure the best in customer satisfaction, Gulf States Toyota (GST)
will initiate a Special Service Campaign (SSC) on certain 2015 through 2016 Toyota Avalon
vehicles equipped with a non-Toyota Glass Break Sensor.
Q1:
What is the condition?
A1:
In these vehicles, GST has received reports that some of the vehicles equipped with a
Non-Toyota Glass Break Sensor experienced an abnormally high parasitic current draw
when the ignition was off. This condition could potentially result in a drain on the vehicle’s
battery. The Non-Toyota Glass Break Sensors were installed as a GST installed option
under GST P/N 00012-41420-01.
Q2:
What is Gulf States Toyota going to do?
A2:
All owners with vehicles equipped with the affected part, should contact their local
authorized Toyota dealership for verification and repair. The repair will be performed at
no charge to the customer.
Q3:
Which vehicles are covered by this Special Service Campaign?
A3:
There are approximately 866 certain 2015 through 2016 Model Year Avalon vehicles
covered by this Special Service Campaign. The Non-Toyota Glass Break Sensors were
installed as an LIO / DIO option under GST P/N 00012-41420-01.
Q4:
What should owners do?
A4:
Owners should contact their local authorized Toyota dealership for verification and repair.
The repair will be performed at no charge.
Q5:
How long will the repair take?
A5:
The repair will take approximately 30 minutes. However depending upon the dealer’s
work schedule, it may be necessary to make the vehicle available for a longer period of
time.
What if an owner has previously paid for the repairs on their vehicle?
Q6:
A6:
Owners who have previously paid for the repairs for this specific condition should refer
to the owner letter for reimbursement consideration instructions.
Special Service Campaign – 16R3 – Page |5

MR. SAMPLE A. SAMPLE
12345 SAMPLE STREET
ANYPLACE, USA 77551-1212
Dear Toyota Owner:
At Gulf States Toyota, Inc. (GST) we are dedicated to providing vehicles of outstanding quality
and value. As part of our continual efforts to help ensure customer satisfaction, GST is announcing
a Special Service Campaign that includes your vehicle.
You received this notice because our records, which are based primarily on state registration and
title data, indicate that you are the current owner of a 2015-2016 Avalon equipped with a NonToyota Glass Break Sensor installed by GST.
What is the Condition?
GST has received reports that some vehicles equipped with a Non-Toyota Glass Break Sensor
experienced an abnormally high parasitic current draw when the ignition was off. This condition
could potentially result in a drain on the vehicle's battery.
What will GST do?
Any authorized Toyota dealer will inspect and, if necessary, repair the Glass Break Sensor. The
repair will be performed at no charge to you.
What should you do?
Please contact any authorized Toyota dealer to schedule and make an appointment to have the
remedy performed as soon as possible.
What if you previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repairs to your vehicle related to this specific condition, please mail
the documents outlined on the attached Reimbursement Checklist to the following address for
reimbursement consideration:
Gulf States Toyota, Inc.
Department 16R3
1375 Enclave Parkway
Houston, TX 77077
We have sent this notice in the interest of your continued satisfaction with our products.
Gulf States Toyota, Inc.
Special Service Campaign – 16R3 – Page |6
What if you have other questions?


Your local Toyota dealer will be more than happy to answer any of your questions.
If you require further assistance, you may contact the GST Customer Assistance Center
at 1-800-444-1074 Monday through Thursday, 8:30 am to 5:00 pm, Friday 8:30 am to 4:00
pm Central Standard Time.
Thank you for driving a Toyota.
Sincerely,
Gulf States Toyota, Inc.
16R3
Gulf States Toyota, Inc.
Special Service Campaign – 16R3 – Page |7
Special Service Campaign
Reimbursement Checklist

Repair Order or Invoice
o
Must include the following information




Proof-of-Payment
o
Only the Following Items are Valid Proof-of Payment





Mileage on the date that the repair order was created
Itemized breakdown of labor charges for each repair performed
Detailed diagnosis statement
Copy of a cancelled check
Copy of a Signed Credit Card Receipt
Copy of a Credit Card Statement
(If Paid By Cash) Letter from Repair Facility, on company letterhead, signed by
the manager, verifying the amount paid by cash
Proof-of-Ownership
o Only the following items are Valid Proof-of-Ownership



Copy of the Bill of Sale
Copy of the Title
Name, Address and Phone Number printed on all documents
Detailed diagnosis statement must answer the following three questions:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility’s diagnosis?
3. What did the repair facility do to correct the concern?
Gulf States Toyota, Inc.