5NP-U4P2H-09

TO:
Hyundai Dealership General Managers, Sales Managers,
Service Managers, Parts Managers, and Warranty
Administrators
FROM:
Hyundai Motor America
DATE:
April 15, 2016
SUBJECT: Recall 140 – 2012 Genesis Sedan (BH) and 2011 – 2013
Equus (VI) Windshield Wiper Motor Cover Replacement (#16-01-016)
Hyundai Motor America is launching Recall 140 for certain 2012 MY
Genesis Sedan vehicles and 2011 – 2013 Equus vehicles for replacement
of the windshield wiper motor cover. The windshield wiper motor may
either function intermittently or stop functioning.
Technical Service Bulletin #16-01-016 provides a procedure for the
replacement of the wiper motor cover.
In order to identify only those vehicles affected by Recall 140 it
will be necessary to access Hyundai Motor America’s “Warranty Vehicle
Information” screen via WEBDCS before starting the repair. The
“Warranty Vehicle Information” screen will identify affected vehicles
with an open Recall 140.
A listing of VEHICLES is also located on WEBDCS, SERVICE tab, select
INFORMATION, and select UNCOMPLETED CAMPAIGN VIN LISTING – RETAILED.
TSB #16-01-016 will be available on Hyundai’s Service Website on April
15, 2016. It contains instructions on performing the service.
A shipment of Wiper Motor Cover Service Kits began shipping on
April 15, 2016 to affected dealers. Applicable parts will put
placed on “Campaign Parts Management” (CPM).
Customer notification letters will begin mailing late April 2016.
LEGAL LIABILITY NOTICE: You are required to keep confidential any and
all information and documents provided to you by Hyundai Motor America
in the conduct of carrying out work for this Recall program. Hyundai
Motor America dealers may use owner information provided for the
Recall only for the purpose of conducting and performing this Recall,
and for no other purpose.
Hyundai appreciates your cooperation and support. Questions may be
directed to your District Parts and Service Manager or Warranty
HELPREP line at 1-877-446-2922.
HYUNDAI MOTOR AMERICA