G-150069

Service Bulletin Details

Public Details for: G-150069

12270 - service update (revised vin list - message only). A small number of engines may develop a crankshaft bearing noise condition at low mileage. Prior to delivery to a customer, dealers are to perform a drive audit to identify vehicles

- 9999 - 2013 -

Models from 9999

9999 CHEVROLET MALIBU

Models from 2013

2013 CADILLAC ATS

GM CUSTOMER CARE AND AFTERSALES
DCS2843
URGENT - DISTRIBUTE IMMEDIATELY
THIS MESSAGE 15 BEING RESENT TO INCLUDE A REVISED VIN LIST OF INVOLVED
VEHICLES.
PLEASE DISCARD THE PREVIOUS LIST SENT TO DEALERS 10/31/12.
IVH WILL BE UPDATED WITH INVOLVED VINSON 11/3/12.
Date:
November 1, 2012
Subject:
12270 - Service Update Bulletin - Inventory Vehicles Only - RESENT WITH
REVISED VIN LIST
Engine Crankshaft Noise - Drive Audit
Models:
2013 Cadillac ATS and Chevrolet Malibu Equipped with 2.5L Engine (LCV)
To:
All Cadillac and Chevrolet Dealers
Attention :
General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New Veh icle Sales Manager,
and Warranty Administrator
General Motors announced Service Update Bulletin 12270 on October 31 , 2012. The total number of
U.S. vehicles involved is approximately 3,600. Please see the attached bulletin for details.
All 2013 model year Cadillac ATS and Chevrolet Malibu vehicles, equipped with a 2.5L engine,
that are in dealer inventory and listed in the attached file must be held and not delivered to
customers, dealer traded, or used for demonstration purposes until the inspection contained
in the Service Update Bulletin has been performed on the vehicle.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen will be updated November 3, 2012 . A list of involved
vehicles is attached to this message.
Service Update Bulletin (SUB) Information Link
The SUB Information Link in GlobalConnect will be updated in the near future .
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES