WB13-X-002B

BULLETIN NUMBER:
WB13-X-002B
IMPORTANT SERVICE
INFORMATION FOR:
 SERVICE MANAGER
 SERVICE ADVISOR
 PARTS DEPARTMENT
 WARRANTY PERSONNEL
ISSUE DATE:
AUGUST 2016
GROUP:
MISCELLANEOUS
TIRE WARRANTY – POLICIES AND PROCEDURES
AFFECTED VEHICLES
•
2014-2017MY N-Series Isuzu Vehicles
This bulletin supersedes bulletin WB13-X-002A. This bulletin is being updated to
revise Model Years. Please discard bulletin WB13-X-002A.
INFORMATION
Isuzu is providing this bulletin to outline Isuzu’s policy and procedures for Isuzu vehicles
with Tire Warranty Coverage.
TIRE WARRANTY
WHAT IS COVERED
For two (2) years, or 24,000 miles (whichever occurs first): If any tire originally equipped
on the truck is defective (please see below what is not covered), the tire will be repaired
or replaced by an authorized tire dealer.
WHAT IS NOT COVERED
The tire warranty does not cover tire wear or damage caused by road hazards, lack of
maintenance, improper use of tire chains, alterations, overloading or vandalism.
POLICY
TIRE SERIAL NUMBER
All tires have serial numbers which are recorded when installed onto a vehicle during
production. In this manner, every tire can be matched to the Vehicle Identification
Number (VIN). Only tire serial numbers associated to a VIN at the time of production are
considered original equipment.
This warranty coverage is for the tires as installed to the original VIN. If any tire is
moved from one vehicle to another, it is considered an alteration and is no longer
covered under the tire warranty.
DETERMINING A DEFECT
Isuzu dealers are not authorized by Isuzu to determine if a tire has failed as the result of
a defect.
Only an authorized tire manufacturer representative can make that
assessment. The tire manufacturer representative must inspect the suspected defective
tire(s) to make the determination. If the tire manufacturer representative determines that
a tire is not defective, it will not be covered under the Isuzu tire warranty. Isuzu will only
honor warranty claims for tires that have been determined defective directly by the tire
manufacturer representative.
Dealers are required to follow the procedure below in order to complete the coverage of
the tire warranty. Failure to comply with this procedure will result in claim denial and/or
chargeback.
PROCEDURE
When a tire is suspected to be defective, follow the procedure in this bulletin.
1. Inform the customer that warranty coverage will not be determined until the tire is
deemed defective by an authorized tire manufacturer representative. If it is
determined not to be a defect, all costs will be paid by the customer.
2. Determine the manufacturer of the tire installed onto the vehicle and collect the
tire serial numbers (you may also request this from the tire shop).
a. Bridgestone, Yokohama or Continental
b. Serial Number (see Figure 1)
Figure 1 – Serial Number Location
3. Sublet the vehicle to the local authorized tire manufacturer facility for tire
inspection and serial number confirmation.
a. For the location nearest to your dealer, please use the store locator at the
appropriate tire manufacturer website.
i. www.yokohamatire.com
ii. www.bridgestonetire.com
iii. www.continentaltire.com
4. Receive the inspection results from the tire manufacturer representative. Be sure
that the inspection results include the tire serial number.
a. If the tire manufacturer representative determines there is a defect, some
or all of the costs for the tire repair will be absorbed by the tire
manufacturer.
Tire manufacturers have varying policies regarding
prorated reimbursement based on remaining useful tire life which may
affect the level of coverage from the tire manufacturer. Any reasonable
outstanding balance may be submitted to Isuzu for reimbursement as a
sublet.
b. If the failure is determined NOT caused by a defect, any inspection costs
and repair costs will be the responsibility of the customer.
CLAIM SUBMISSION
For vehicles covered under warranty with a confirmed defect, dealers should use the
information below to submit a claim for any costs not covered by the tire manufacturer.
It is important to keep the original sublet bill (including tire serial numbers) with the claim
paperwork, as it may be required for claim authorization. Dealers can add up to 0.3
hours of labor for administration of this tire warranty sublet.
Labor Operation
Description
Labor Time
E0425
Tire Warranty
0.3