T-SB-0104-16

T-SB-0100-16
August 9, 2016
2017 Sienna Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2017
Sienna
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:

Careful inspection for paint chips/scratches and body dents/dings.

Proper operation of electrical accessories (including interior light, clock, and radio reset).

Interior cleanliness.

Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota. To help
remind customers that regular oil changes are essential to the proper maintenance of their vehicle,
installing a first oil change reminder sticker is required prior to delivery. By doing this, customers will
be reminded to return to a dealership for their first oil change. Your current oil change reminder
sticker may be used. (See PDS Check Sheet item 9 of “Final Inspection & Cleaning.”)
A new PDS Check Sheet has been developed for the 2017 model year Sienna. Some check points
have been added, expanded, or clarified. Bulletins are available for items in bold type.
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should be
performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
PDS check sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to debit.
An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed, separate time flags must be punched for each repair.
© 2016 Toyota Motor Sales, USA
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2017 Sienna Pre-Delivery Service (PDS)
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
1.0
–
–
–
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream 2.0*
Techstream Lite
PART NUMBER
QTY
TS2UNIT
ADE
Techstream Lite (Green Cable)
TSLITEPDLR01
1
TSLP2DLR01
* Essential SST.
NOTE
Only ONE of the Techstream units listed above is required.
Software version 11.10.034 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
Before Inspection
When performing new car Pre-Delivery Service, install Short Pin before moving vehicle from storage
lot so that Functional Operation checks can begin as soon as vehicle is moved into the service stall.
1. Install short pin – see check sheet
2. Initialize power sliding door* – see check sheet
3. Initialize power back door* – see check sheet
4. Initialize Parking Assist Monitor System* – T-SB-0082-16
Functional Operation
Apply parking brake and cycle ignition “IG-ON,” place gear selector in reverse, turn on lights and rear
defogger. Unlock all doors, release fuel door.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check cigarette lighter* and power outlets
Check the power outlet using an electrical accessory designed for this use.
© 2016 Toyota Motor Sales, USA
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2017 Sienna Pre-Delivery Service (PDS)
Functional Operation (Continued)
7. Check sliding roof(s)*
8. Check audio/navigation*/backup camera* systems and set clock
For navigation, set the destination search area to local position.
9. Check Rear Seat Entertainment system operation*
10. Check Automatic Door Lock (ADL) function*
11. Install shift-lock override button cover
12. Check Auto Access Seat* – See Repair Manual
Walkaround Inspection
Starting at the left front door, check window and door lock operation and the operation of all power
windows and door locks from master switch, on vehicles so equipped. While walking around vehicle
in a counterclockwise direction, open left rear door (if applicable) and check operation of window
regulator and door lock, set child safety door locks to the normal (unlocked) position. Assure
tightness of interior garnishes and check seat belts. Inspect lights at rear of vehicle. Repeat checks
at right rear door. Inspect right front door window regulator and lock operation and garnishes.
Check seat and seat belt operation. Continue on around to the front of the vehicle checking lights.
1.
Check Smart Key system* – T-SB-0037-16
2.
Check door and door lock operation, including each wireless remote control/theft
deterrent system*
3.
Check window operation
4.
Check that engine starts with all keys
5.
Check that child safety door locks are in normal (unlocked) position
6.
Check seats and seat belt operation
7.
Check rear defogger/rear view mirror defogger*
8.
Check side marker, tail, backup, and license plate lights
9.
Check luggage compartment light* and trim appearance
10.
Check luggage compartment light* and trim appearance
11.
Adjust spare tire pressure* and check jack and tool installation
NOTE
Compact spare tire – 60 psi (413 kPa).
12.
Check headlight aim
Refer to the Repair Manual for procedures.
© 2016 Toyota Motor Sales, USA
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2017 Sienna Pre-Delivery Service (PDS)
Under Hood
1. Check engine oil level
2. Check brake fluid level
Visually inspect using see-through reservoirs.
3. Check engine coolant level
4. Check windshield washer fluid level
5. Check battery state-of-charge using Digital Battery System Analyzer
Refer to Service Bulletin No. T-SB-0039-16 , “Battery Maintenance During PDS.”
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space
provided on the check sheet and attach the printout to the check sheet.
6. Inspect for fuel, oil, coolant, and other fluid leaks
Under Vehicle (On Hoist)
1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just prior to
customer delivery.
2. Inspect tires for defects/damage (including spare tire*)
3. Initialize Tire Pressure Warning System (TPWS) – see check sheet
4. Install wheel covers/caps/spare tire wheel covers*
5. Inspect for fuel, oil, coolant, and other fluid leaks
6. Inspect under the vehicle for damage, rust, etc.
7. Visually check bolts and nuts on chassis and powertrain for looseness
8. Install rubber body plugs (stored in glove box or center console)*
© 2016 Toyota Motor Sales, USA
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2017 Sienna Pre-Delivery Service (PDS)
Road Test
A complete road test helps assure customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1.
Check cold engine operation
Check starting and fast idle operation performance.
2.
Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
3.
Check engine at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4.
Check automatic transmission operation
Check automatic transmission operation, including operation in each range, neutral start
switch, and shift lock system.
5.
Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and all related
brake system indicator lights.
6.
Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7.
Inspect for abnormal noise and vibration
8.
Inspect for squeaks and rattles
9.
Check front and rear* heater and A/C operation
10.
Check cruise control operation*
Check cruise control, including On-Off switch, “SET/COAST,” “RESUME/ACCEL,” and
“CANCEL” functions.
11.
Check front seat heater/ventilation operation*
12.
Set/calibrate compass* – see check sheet
© 2016 Toyota Motor Sales, USA
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2017 Sienna Pre-Delivery Service (PDS)
Final Inspection & Cleaning
1.
Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer.)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information
labels, MUST be left on the vehicle until delivery to a retail customer.
2.
Visually inspect all interior parts for installation, damage, fit, dirt, etc.
3.
Verify floor mat application and install using retaining clips* – T-SB-0038-16
4.
Verify green light is illuminated on SOS (Safety Connect) button*
5.
Remove Rapgard™ and clear protective bumper film*
Ensure that ALL glue residue is removed.
6.
Wash and clean vehicle
7.
Inspect paint finish for scratches, chips, rust, dents, damage, etc.
8.
9.
Inspect exterior body parts for proper installation, damage, rust, etc.
Place oil change sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the oil change reminder sticker
to the inside of the windshield, top left corner. You may use your current oil change
reminder sticker.
10. Place Owner’s Manual portfolio* in glove box
11. Install front license plate and mounting bracket* – see check sheet
12. Perform Techstream Health Check
Perform Health Check to ensure that diagnostic trouble codes are not present. Health Check
results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic
Report function.
13. Install receiver towing hitch cap*
*Inspect or install when equipped or required
© 2016 Toyota Motor Sales, USA