C1556D

Service Bulletin Details

Public Details for: C1556D

This campaign addresses high pressure fuel pump ceramic plunger fractures in certain engines. This action authorizes certified repair locations to replace the barrels, plungers and tappets in the high pressure fuel pump head. This is an r

- 9999 -

Models from 9999

9999 CUMMINS ISX12

ISX12 CM2250 Fuel Pump Barrel/Plunger and Tappet Campaign
Campaign Number
C1556
Revision Level
D
Date
14-NOV-2014
Expiration Date (U.S. and Canada)
31-DEC-2015
Engine Family
ISX11.9
Fuel System
Page 1 of 5
Group Number
Expiration Date (International)
31-DEC-2015
Plant
Build Date
From
To
CM2250
Warranty Campaign
ISX12 CM2250 Fuel Pump Barrel/Plunger and
Tappet Campaign
Attention

U.S / Canadian Distr./Branches and Div. Offices
Worldwide distr./ branches and Div./Reg Offices
U.S / Canadian Dealers
This is to revise and replace Campaign 1556-C, dated 31-Oct-2014. This revision is to:
1. Add clarifying narrative to the Reimbursements statement, and
2. Add Part Number 3963991.
If additional information is required, contact your Cummins Warranty Operations Group
Leader.
Description
This Campaign is being issued to address ISX12 CM2250 High Pressure Fuel Pump Ceramic
Plunger fractures. This field action provides authorization for certified repair locations to
replace the barrels, plungers and tappets in the high pressure fuel pump head.
https://qsol2.cummins.com/qs3/pubsys2/xml/en/campaign/2015/c1556.html
12/1/2014
ISX12 CM2250 Fuel Pump Barrel/Plunger and Tappet Campaign
Page 2 of 5
NOTE: This Campaign is retroactive to repairs performed on or after 29-Aug-2014.
NOTE: You must have any necessary parts (especially tappets and barrel/plunger
assemblies) on hand before beginning this field action.
NOTE: Overtime has been authorized to complete this Campaign work. Overtime
premiums are reimbursed at the premium paid to the technician for working overtime.
Overtime is allowed, as needed, for field or in-shop repairs. Please refer to the Warranty
Administration Manual for claims filing instructions for overtime.
Action
In order to qualify for repair under this field action, an engine:
1. will be covered Regardless of coverage status up to 5 years/500,000 miles, and
2. must be on the ESN list.
NOTE: Warning! The tappet guide pins may rotate during the removal of the tappet. The
tappet cannot be correctly installed if the tappet guide pin is out of position. Please
refer to Attachment B for the proper orientation of the tappet guide pin.
NOTE: Actions taken on this Campaign CANNOT be filed to another field action.
NOTE: ESNs completed under this Campaign will be automatically removed from the
TRP 1559 eligibility listing.
After verifying that the engine meets the above requirements, perform the following actions:
1. Remove the fuel pump head and tappets according to Procedure 005-227 in the
appropriate Service Bulletin.
2. Inspect the fuel pump pumping plunger material. If they are confirmed to be steel material
or grey in color then stop any further action on this Campaign, reassemble the engine,
mark the fuel pump head serial number as directed in Step 5, and file for all labor and
replacement gaskets up to this point.
3. If the unit is equipped with ceramic or white in color plungers, inspect the rollers and the
pumping plungers using TSB 140019. If either the rollers or the plungers, or both, do
NOT meet reuse guidelines, stop any further action on this Campaign and follow the
repair instructions found in TRP 1559.
4. If rollers and ceramic plungers meet reuse guidelines, BOTH the tappets (P/N 2872226)
AND the barrel and plunger assemblies (4327258) MUST be replaced. Please refer to
Procedure 005-227 in the appropriate Service Manual for instructions on replacing the
tappets and to the installation instruction number 4908166 for replacement of the barrel
and plunger assemblies.
5. Mark the fuel pump head serial number with white paint, as illustrated in Attachment C, to
signify completion of this field action.
NOTE: Troubleshooting SRTs are NOT claimable under this field action.
https://qsol2.cummins.com/qs3/pubsys2/xml/en/campaign/2015/c1556.html
12/1/2014
ISX12 CM2250 Fuel Pump Barrel/Plunger and Tappet Campaign
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Material Disposition

Materials removed as a result of this field action that have core value should be sent to
ReCon unless flagged by the Enhanced Parts Return (EPR) process.
Parts flagged via the EPR process should be returned following the stated instructions.
Material removed with no core value should be scrapped.
Reimbursements
Parts
The following parts are covered under this field action:
NOTE: In accordance with fuel system clean care, sealing washer Part Number 3963991
MUST be replaced regardless of repair path. Please refer to TSB140159 for more
information on field observed effects of not following clean care practices and failure to
replace sealing washer Part Number 3963991.
NOTE: Additional parts, such as gaskets and fasteners, that are required to complete
the repair, but not listed, may be claimed if sufficiently explained in the claim narrative.
NOTE: If the fuel pump or fuel pump head is found to be not reusable during the
performance of this Campaign and there is no coverage available for the fuel pump or
head failure, a fuel pump assembly or fuel pump head, whichever is the more cost
effective repair, can be claimed on this Campaign if the reason for replacement is
sufficiently described in the claim narrative.
Part Number
Quantity
Description
287222600
2
TPT,PMP (OPTIONAL)
287228100NX
1
HED,PMP (OPTIONAL)
287292900PX
1
PMP,FUL (OPTIONAL)
396399100
2
SEALING WASHER (MUST BE REPLACED)
432725800
2
BBL AND PLG (OPTIONAL)
495475300
1
GSK,PMP (OPTIONAL)
NOTE: SRTs to gain access that are required to complete the repair, that are sufficiently
explained in the claim narrative, may also be claimed on this action.
NOTE: For fuel pumping plungers and tappets that meet the reuse guidelines, claim a
Quantity of 5 for SRT 99-902. If the fuel pumping plungers do NOT meet the reuse
guidelines, ONLY claim a Quantity of 1 for SRT 99-902 along with the other applicable
SRTs and continue with TRP 1559.
NOTE: Overtime has been authorized as needed to complete this Campaign work.
https://qsol2.cummins.com/qs3/pubsys2/xml/en/campaign/2015/c1556.html
12/1/2014
ISX12 CM2250 Fuel Pump Barrel/Plunger and Tappet Campaign
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Overtime premiums are reimbursed at the premium paid to the technician for working
overtime. Overtime is allowed, as needed, for field or in-shop repairs. Please refer to the
Warranty Administration Manual for claims filing instructions for overtime.
Labor using applicable Access Code and Time:
SRT
Code
00-400
00-90X
05-176
05-177
Time
(hrs)
Description
STEAM CLEAN - SINGLE COMPONENT REPAIR (OPTIONAL)
Administrative time
FUEL PUMP HEAD - REMOVE AND INSTALL (12L)
FUEL PUMP - REMOVE AND INSTALL (COMMON RAIL FUEL
SYSTEM - 12L OPTIONAL)
99-902 Plunger/Tappet INSPECTION (QTY 1), Plunger/Tappet REPLACEMENT
(QTY 4)
.5
Travel
Travel is covered under this field action. Towing is not covered under this field action.
NOTE: When filing claims for multiple ESNs, where travel is required, travel can be filed
to ONLY one (1) ESN.
Other Claimables
Consumables are covered under this field action.
Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your
local Cummins Distributor.
Claim Codes
Description
Account Code:
Pay Code:
Pay Code:
Pay Code:
Failure Code:
Code
65
Distributor = X
Dealer = D
International = I
WFHPHW
Attachments
https://qsol2.cummins.com/qs3/pubsys2/xml/en/campaign/2015/c1556.html
12/1/2014
ISX12 CM2250 Fuel Pump Barrel/Plunger and Tappet Campaign
Page 5 of 5
Click here to see c1556_esn-list.xls
Click here to see c1556_tappet_guide_pin_warning-attach-b.pdf
Click here to see c1556_pump_head_marking_after_campaign_completion-attach-c.pdf
Last Modified: 14-Nov-2014
Copyright © 2000-2010 Cummins Inc. All rights reserved.
https://qsol2.cummins.com/qs3/pubsys2/xml/en/campaign/2015/c1556.html
12/1/2014

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