TSBELE085

GROUP
Electrical
MODEL
2014~15MY
Sportage (SL)
Forte (YD)
Optima (QF/TF)
Optima Hybrid
(TF HEV)
Sorento (XMa)
NUMBER
085
DATE
May 2015
TECHNICAL SERVICE BULLETIN
SUBJECT:
UVO SOFTWARE UPGRADE – MEDIA BUTTON INOPERATIVE
This bulletin provides the procedure for upgrading the UVO system of some 2014~2015MY
Sportage (SL), Forte (YD), Optima (TF/QF), Optima Hybrid (TF HEV) and Sorento (XMa)
vehicles, which may exhibit an inoperative UVO media button. In addition to correcting the
media button concern, this software upgrade also contains the following updates:






Improvements to the Voice Recognition engine
Bluetooth Audio streaming is no longer an option to turn on and off. If a device is paired
through Bluetooth, it will automatically stream
Contacts Sync is no longer an option to turn on and off. Contacts will sync automatically
“Recent Calls” now has the sort category “All”
Pressing the Contacts button on the Phone screen will lead to letter groupings (A) first
instead of going straight to the beginning of the contacts list
Getting to the contacts list screen is the only way to access the Download button (B) for
manual phonebook download
A
B
File Under: 
Circulate To:
x General Manager

x Service Advisors

x Technicians

x Service Manager

x Parts Manager

x Body Shop Manager  Fleet Repair

Page 2 of 7
SUBJECT:
UVO SOFTWARE UPGRADE – MEDIA BUTTON INOPERATIVE
UVO Upgrade Procedure:
 NOTICE

Delete all paired phones from the UVO system; delete UVO from all phones.

If you do not delete phones, the phone(s) will still show and act as paired, but
performance or functional issues may occur. Anytime a software update is
performed to either a paired phone or the UVO system, the pairing should be
deleted from both phone and UVO system and then pair again after update.

A fully charged battery is necessary before audio head unit upgrade can take
place. It is recommended that the Midtronics GR8-1299 system be used, in ECM
mode, during charging. DO NOT connect any other battery charger to the
vehicle during audio head unit upgrade.

Updating UVO system may take 10-15 minutes. (Upgrade time may vary
depending on original UVO software version.)

There is no USB Upgrade drive for this TSB. Use the AUM tool to perform the
update.

In order to perform this UVO software upgrade, the current UVO software
version must be 1.MP.1.007 or higher.
1.
Start the vehicle or connect the Midtronics GR8-1299 charger.
2.
Record the customer’s radio presets before performing the upgrade.
3.
Refer to TSB SST 032 for detailed information on AUM operation or click on User’s
Guide > GDS AUM on the GDS main screen, as shown below, and follow the on-screen
instructions.
TSB: ELE 085 Various Models May 2015
Page 3 of 7
SUBJECT:
4.
5.
UVO SOFTWARE UPGRADE – MEDIA BUTTON INOPERATIVE
Press Setup > System > System
Information, and verify the original
software
version
matches
the
information shown in the table below.
Model
Software Version
Sportage (SL)
1.MP.1.007~008
Forte (YD)
1.MP.1.007~008
Optima (TF/QF)
1.MP.1.007~008
Optima Hybrid (TF HEV)
1.MP.1.007~009
Sorento (XMa)
1.MP.1.008
Once the AUM initialization process is
complete and after listening to the
audio file for five (5) seconds, PRESS
and HOLD the CD EJECT, FM/AM and
the eServices buttons. While holding
all three (3) buttons, insert a ball point
pen into the RESET button.
1.MP.1.007~009
RESET
 NOTICE
Images shown are for reference
purposes ONLY and may vary by
model.
6.
The head unit will enter the UVO USB
Downloader
mode
and
begin
downloading the upgrade from the
AUM.
 NOTICE
Do NOT turn the vehicle ignition
or the head unit OFF while the
update is in progress.
TSB: ELE 085 Various Models May 2015
Page 4 of 7
SUBJECT:
UVO SOFTWARE UPGRADE – MEDIA BUTTON INOPERATIVE
6a.
If the “Program download failed”
message” is displayed on the screen,
press Reset button and restart the
procedure from step 4.
7.
When the download shows 100%
complete, press the RESET button,
using a ball point pen, to restart the
system.
8.
The UVO system will automatically
restart and the update will proceed.
 NOTICE
Do NOT turn the vehicle ignition
or the head unit OFF while the
update is in progress.
TSB: ELE 085 Various Models May 2015
RESET
Page 5 of 7
SUBJECT:
UVO SOFTWARE UPGRADE – MEDIA BUTTON INOPERATIVE
9.
After update is complete, the UVO
system will be restarted automatically.
10.
After the system has restarted, press
the SETUP button on the head unit.
11.
Touch System on the screen.
TSB: ELE 085 Various Models May 2015
Page 6 of 7
SUBJECT:
UVO SOFTWARE UPGRADE – MEDIA BUTTON INOPERATIVE
12.
Touch System Information on the
screen.
13.
Check to ensure the new software
version matches the information shown
in the table below.
New Software Version
1.MP.1.013
14.
Restore the customer’s presets as
recorded in step 2.
15.
Verify proper system operation by
obtaining the customer’s phone(s) and
pairing it (them) with the system
TSB: ELE 085 Various Models May 2015
Page 7 of 7
SUBJECT:
UVO SOFTWARE UPGRADE – MEDIA BUTTON INOPERATIVE
AFFECTED VEHICLE PRODUCTION RANGE:
Model
Production Date Range
Sportage (SL)
From Job #1 through June 4, 2014
Forte (YD)
From Job #1 through August 28, 2014
Optima (TF/QF)
From Job #1 through June 3, 2014
Optima Hybrid (TF HEV)
From Job #1 through June 3, 2014
Sorento (XMa)
From Job #1 through May 24, 2014
WARRANTY CLAIM INFORMATION:
Claim
Type
W
Causal
P/N
Qty
N
Code
C
Code
Repair
Description
96110
3W100
(ELE 085)
UVO System
Upgrade
(SL)
96120
A9000
(ELE 085YD)
UVO System
Upgrade
(YD)
96120
2T600
(ELE 085)
UVO System
Upgrade
(TF/QF)
0
M35
ZZ5
96120
2T600
(ELE 085)
UVO System
Upgrade
(TF HEV)
96120
2PAA0
(ELE 085)
UVO System
Upgrade
(XMa)
Labor Op
Code
Op
Time
Replacement
P/N
Qty
28325F13
0.3
M/H
N/A
0
TSB: ELE 085 Various Models May 2015