14748A

Bulletin No.: 14748A
Date: June 2015
Service Bulletin
SPECIAL COVERAGE
SUBJECT:
Special Coverage Adjustment – Park Brake System
MODELS:
2010 Chevrolet Cruze (Non North American)
2011-2012 Chevrolet Cruze
Equipped with Manual Transmission (RPO MZ0, MF3 or MR5)
This bulletin has been revised to include 2010 model year Chevrolet Cruze vehicles that are not for
sale in the United States, Canada or Mexico.
CONDITION
GM has received a small number of reports regarding 2010 (non North American), 2011 and 2012
model year Chevrolet Cruze vehicles equipped with a manual transmission (RPO MZ0, MF3 or
MR5) experiencing unintended movement after being parked on an inclined surface. The affected
vehicles are equipped with a self-adjust park-brake system. The self-adjusting park-brake system
on these vehicles meets all relevant regulatory standards for park-brake performance. But if a driver
parks a vehicle with these features on a slope and exits the vehicle without (i) firmly engaging the
park brake in accordance with the owner’s manual instructions and (ii) engaging the transmission
in gear, the vehicle could roll away and cause a crash.
SPECIAL COVERAGE ADJUSTMENT
To help ensure that the condition described above does not occur, GM is sending letters to all
involved customers to remind them of the correct procedure for parking their vehicle, as specified
in the vehicle’s owner manual. The following statement will also be included in the letter:
“If you are parking on an incline, please take extra care to ensure you have lifted the park brake
lever as far as it will go and that the park brake is fully engaged before exiting the vehicle.”
Additionally, the letter will advise customers that if they have any concerns regarding the proper use
or performance of their vehicle’s park brake system, they should visit a Chevrolet dealer for
assistance. If contacted, dealers are to ensure the customer is aware of the proper application of
the park-brake system as specified in the vehicle’s owner manual. If requested, dealers are to
inspect the park-brake system and, as necessary, adjust or replace components. Park-brake
system components identified as needing adjustment or replacement during the inspection, will be
covered for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the
date the vehicle was originally placed in service, regardless of ownership. The inspection and, if
necessary, any repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
June 9, 2015, are covered by this special coverage and must be submitted using the labor operation
codes provided with this bulletin. Claims with repair orders prior to June 9, 2015, must be submitted
to the Service Contract provider.
Copyright 2015 General Motors. All Rights Reserved.
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June 2015
Bulletin No.: 14748A
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should always
check this site to confirm vehicle involvement prior to beginning any required inspections and/or
repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles
may be involved regardless of description or option content.
PART INFORMATION
If an issue is detected during the inspection, obtain the required part(s) to repair the vehicle from
General Motors Customer Care and Aftersales (GMCCA). Use the vehicle identification number
(VIN) and the GM Electronic Parts Catalog (EPC) to determine which park brake system component
to order.
SERVICE PROCEDURE
Ensure the customer is aware of the proper application of the park brake system as specified in the
vehicle’s owner manual. Provide customers with a copy of the attached customer letter which also
explains the correct operation of the park brake system.
If requested by the customer, dealers may perform an inspection of the park brake system. Refer
to Park Brake Adjustment - Self Adjusting Park Brake System in SI. Provided no issues are detected
during the inspection, the vehicle should be returned to the customer with the explanation that the
system is functioning correctly. If an issue is detected, adjust or replace park brake system
components as necessary.
COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
Page 3
June 2015
Bulletin No.: 14748A
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Vehicles Still Covered Under Applicable New Vehicle Limited Warranties
Labor
Code
2450342
Use
Appropriate
GWM Labor
Code
Description
Parking Brake System Inspection (Brake is Self-Adjusting)
No Further Action Required
Parking Brake System Repair (Component Replaced)
Labor
Time
0.2
Net
Item
N/A
Use
Appropriate
LTG Labor
Time
N/A
Vehicles No Longer Covered Under Applicable New Vehicle Limited Warranties
Labor
Code
9900187
9900188
Description
Parking Brake System Inspection (Brake is Self-Adjusting)
No Further Action Required
Parking Brake System Repair (Component Replaced)
Labor
Time
0.2
Net
Item
N/A
Use
Appropriate
LTG Labor
Time
N/A
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 4
June 2015
Bulletin No.: 14748A
June 2015
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
As the owner of a 2010 (non North American), 2011 or 2012 model year Chevrolet Cruze vehicle
equipped with a manual transmission, your satisfaction with our product is very important to us.
GM has received a small number reports regarding 2010 (non North American), 2011 and 2012
model year Chevrolet Cruze vehicles equipped with a manual transmission experiencing
unintended movement after being parked on an inclined surface. The affected vehicles are
equipped with a self-adjust park-brake system. The self-adjusting park-brake system on these
vehicles meets all relevant regulatory standards for park-brake performance. But if a driver
parks a vehicle with these features on a slope and exits the vehicle without (i) firmly engaging
the park brake in accordance with the owner’s manual instructions and (ii) engaging the
transmission in gear, the vehicle could roll away and cause a crash.
As a result, we would like to take this opportunity to remind you of the correct procedure for
parking your vehicle, as specified in your vehicle’s owner manual.
When parking your vehicle, please remember to perform the following actions:

With your foot on the brake pedal, move the shift lever into R (Reverse), and apply the
park brake lever by lifting it as high as possible towards the center arm rest.

If your vehicle is facing up an incline, GM recommends you place the transmission in 1st
gear and you should turn the steering wheel such that the front wheels are angled away
from the curb.

If your vehicle is facing down an incline, GM recommends you place the transmission in
reverse gear and you should turn the steering wheel such that the front wheels are
angled towards the curb.

Turn off the vehicle’s engine and release your foot from the brake pedal.

Observe the vehicle for a few moments to ensure that it is stationary and securely
parked.

When satisfied that the vehicle is securely parked, then exit the vehicle and secure it by
locking the doors using the remote key.
If you are parking on an incline, please take extra care to ensure your have lifted the park
brake lever as far as it will go and that the park brake is fully engaged before exiting the
vehicle.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your
vehicle has experienced the condition described above or you are concerned about the proper
use or performance of your vehicle’s park brake system.
What We Will Do: Your GM dealer will answer any questions you may have and ensure that you
fully understand the proper application of the park brake system as specified in your vehicle’s
owner manual. Upon request, your dealer will inspect the park brake system on you vehicle and,
as necessary, adjust or replace components. Park brake system components identified as
needing adjustment or replacement during the inspection, will be covered for a period of 10 years
or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally
Page 5
June 2015
Bulletin No.: 14748A
placed in service, regardless of ownership. The inspection and, if necessary, any repairs will be
made at no charge. Diagnosis or repair for conditions other than the condition described above is
not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. Keep this
letter with your other important glove box literature for future reference.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division
Number
Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones
(TTY)
1-800-833-2438
We are sorry for any inconvenience you may experience; however, we have taken this action in
the interest of your continued satisfaction with our products.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience
14748
GM CUSTOMER CARE AND AFTERSALES
DCS3693
URGENT - DISTRIBUTE IMMEDIATELY
Date:
June 24, 2015
Subject:
14748A – Special Coverage Adjustment
Park Brake System
Involved Vehicle Population Revised
Models:
2010 Chevrolet Cruze (Non North American)
2011-2012 Chevrolet Cruze
Equipped with Manual Transmission (RPO MZ0, MF3, MR5)
To:
All Chevrolet Dealers
Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, Used Vehicle Sales Manager,
and Warranty Administrator
This bulletin has been revised to include 2010 model year Chevrolet Cruze
vehicles that are not for sale in the United States, Canada or Mexico. These non
North American vehicles were erroneously not included when the original bulletin
was released. Please see the attached bulletin for details.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES