14301

Bulletin No.: 14301
Date: March 2015
Service Bulletin
SPECIAL COVERAGE
SUBJECT:
Special Coverage Adjustment – Inadequate Clearance of Fuel Fill Pipe Clamp
to Brake Lines
MODELS:
2011-2014 Chevrolet Express
2011-2014 GMC Savana
Equipped with Hinged Left Side Rear Door (RPO E26)
CONDITION
On some 2011-2014 Chevrolet Express and GMC Savana vehicles, equipped with a hinged left
side rear door (E26), inadequate clearance may result in abrasion to one or both rear brake lines.
This could cause brake fluid loss resulting in decreased brake line pressure, increased brake pedal
travel and increased stopping distance. Alerts announcing this potential condition are: a sudden
increase in brake pedal travel; illumination of “BRAKES” light and Stabilitrak symbol; display of
“Service Brake,” “Service Stabilitrak,” and “Service Traction Control” messages in the Driver
Information Center (DIC); and/or chimes will be heard.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 250,000
miles (400,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are to replace rear brake lines with pre-formed lines based on vehicle content. The repairs
will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
March 23, 2015 are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to March 23, 2015 must
be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should always
check this site to confirm vehicle involvement prior to beginning any required inspections and/or
repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles
may be involved regardless of description or option content.
Copyright 2015 General Motors. All Rights Reserved.
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March 2015
Bulletin No.: 14301
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer
Care and Aftersales (GMCCA).
Important: Due to limited initial parts availability, dealers are encouraged not to order recall
parts for use as shelf stock.
Model Year
Body Style
Part Number
-
-
19299818 USA
19299819 CAN
23315368*
2011
2012-2014
2011-2014
2500 & 3500
Series
2500 & 3500
Series
1500 Series
Description
FLUID, BRAKE (DOT 3)
Quantity/
Vehicle
2
PIPE ASM – RR BRK INTER
1
23315369*
PIPE ASM – RR BRK INTER
1
23315370*
PIPE ASM – RR BRK INTER
1
* These parts will be on order review and all DROs (Daily Replenishment Orders) will cancel.
Parts marked with an asterisk in the table should be ordered by creating a SPAC case. SPAC
orders will be processed in the order received. Please note these parts are used on a limited
number of vehicles and parts will be on a quantity limiter.
SERVICE PROCEDURE
1. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
2. Remove the left rear tire and wheel from the vehicle. Refer to Tire and Wheel Removal and
Installation in SI.
Note: The brake line connection point at the rear of the vehicle is at the rear jounce hose and
crossover pipe mounting bracket. The brake line connection point at the front of the vehicle is at
the brake pressure modulator valve.
3. Ensure a pan or equivalent is placed on the floor over the leak path of the brake line
connection points at the front and rear of the vehicle.
4070668
4. Disconnect the brake lines from the rear jounce hose and crossover pipe mounting bracket.
5. Loosen rear jounce hose and crossover pipe mounting bracket bolt.
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March 2015
Bulletin No.: 14301
4070681
Note: Mark the location of the brake line mounting clip holes on the frame with a white marker to
aid in the re-attachment of the brake line mounting clips.
6. Disconnect the brake lines from the brake line mounting clips on the frame.
2001477
Caution: Remove all dirt and debris from the brake pressure modulator valve (BPMV) before
loosening or removing any of the brake lines (1).
7. Disconnect the brake lines (1) from the brake pressure modulator valve.
4070703
8. Disconnect the chassis wiring harness electrical connector (2) from the fuel pump flow control
module (3).
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March 2015
Bulletin No.: 14301
9. Carefully remove the brake lines from the vehicle.
4070694
New Brake Line Installation
4070700
Rear Brake Line Clearance
Caution: To avoid bending or damaging the new brake lines, ensure the following precautions are
observed:

Carefully insert the new brake lines forward of the fuel pump control module. Refer to New
Brake Line Installation photograph.

Do NOT force the fitting ends of the new brake lines onto the brake pressure modulator valve
or rear jounce hose and crossover pipe mounting bracket.

Ensure the new left rear brake lines (6) do NOT get caught on to the right rear brake lines (5)
during installation. Refer to Rear Brake Line photograph.
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March 2015
Bulletin No.: 14301

If required, manually separate the new left rear lines (6) from the right rear brake line (5) and
make sure that the new left brake lines (6) latch onto the frame and not the right rear brake line
(5). Refer to Rear Brake Line photograph.

Ensure there is clearance between the right rear brake line and the new left rear brake lines.
Verify that a least 9 mm (0.35 in) of clearance (7) between the new left rear lines (6) and the
right rear brake line (5). Refer to Rear Brake Line photograph.
10. Install the new brake lines.
10.1 Insert the new brake lines (1) forward of the fuel pump flow control module (3).
10.2 Follow the production intent brake line routing along the frame.
10.3 Position the front brake line fittings to the brake pressure modulator valve. Do NOT install
the front brake line fittings to the brake pressure modulator valve.
10.4 Inspect the routing of the brake lines in the left rear wheel opening. Ensure the brake
lines are NOT in contact with the fuel filler pipe, filler pipe clamp, frame, and rear axle.
4070698
The illustration shows the brake line routing on the inboard side of the frame near the left wheel
opening. Inspect the new brake lines (6) for frame contact in the areas that are circled in the
illustration. Also ensure the right rear brake line (5) is NOT contacting the new brake line (5) in the
circled areas of the illustration as well. The old brake line routing (8) is shown to display the
differences between the two brake line designs.
10.5 Inspect the brake line routing on the inboard side of the frame near the rear left wheel
opening. The brake lines should NOT contact the frame and should NOT have a stressed
or tight fitment over the frame.
10.6 Install the brake line mounting clips in the production positions.
10.7 Ensure the brake lines are secured by the mounting clips in the production routing
positions.
10.8 Tighten the rear jounce hose and crossover pipe mounting bracket bolt.
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March 2015
Bulletin No.: 14301
10.9 Clean the underside of the vehicle. Remove brake fluid and dirt from the outside of the
brake pressure modulator and rear jounce hose and crossover pipe mounting bracket
using a shop towel.
Caution: Hand-tighten the brake line fittings onto the rear jounce hose and crossover pipe
mounting bracket fittings BEFORE tightening the fittings to the specified torque to avoid damaging
the brake line fittings, rear jounce hose or crossover pipe mounting bracket.
10.10 Carefully install the brake line fittings onto the rear jounce hose and crossover pipe
mounting bracket fittings. Tighten the fittings to 25 Nm (18 lb ft).
10.11 Connect chassis wiring harness electrical connector to the fuel pump flow control
module.
Caution: To avoid part damage, ensure the bottom brake line (1) is installed on the outboard side
of the brake pressure modulator valve. The bottom line has a tag (2) attached to it. Hand-tighten
the brake line fittings onto the brake pressure modulator valve BEFORE tightening the fittings to
the specified torque.
10.12 Carefully install the brake line fittings onto the brake pressure modulator valve. Tighten
the fittings to 25 Nm (18 lb ft).
11. Bleed the hydraulic brake system. Refer to Hydraulic Brake System Bleeding in SI.
12. Install the left rear tire and wheel. Refer to Tire and Wheel Removal and Installation in SI.
13. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by March 31, 2016, unless otherwise specified by
state law. If this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within the 10 years of the date the vehicle was originally placed in
service, or 250,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:



A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
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March 2015
Bulletin No.: 14301
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by March 31, 2016. Repairs must have
occurred within the 10 years of the date the vehicle was originally placed in service, or 400,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
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March 2015
Bulletin No.: 14301
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Note: For reimbursements on vehicles covered under warranty, refer to the Policies and
Procedures Manual.
For Use With Vehicles Still Covered Under Applicable New Vehicle Limited Warranties
Labor
Code
2480128
Description
Replace Brake Lines (includes bleeding the hydraulic brake
system)
Labor
Time
Net
Item
2.5
N/A
For Use With Vehicles No Longer Covered Under Applicable New Vehicle Limited
Warranties
Labor
Code
9900129
9900130
9900131
Description
Replace Brake Lines (includes bleeding the hydraulic brake
system)
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only
Labor
Time
2.5
Net
Item
N/A
0.2
0.1
*
N/A
*The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer.
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 9
March 2015
Bulletin No.: 14301
March 2015
This notice applies to your vehicle, VIN: _______________________________________
Dear General Motors Customer:
As the owner of a 2011-2014 Chevrolet Express or GMC Savana vehicle equipped with a hinged
left side rear door, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2011-2014 Chevrolet Express or GMC
Savana vehicles equipped with hinged left side rear door, may have a condition where inadequate
clearance may result in abrasion to one or both rear brake lines. This could cause brake fluid loss
resulting in decreased brake line pressure, increased brake pedal travel and increased stopping
distance. Alerts announcing this potential condition are: a sudden increase in brake pedal travel;
illumination of “BRAKES” light and Stabilitrak symbol; display of “Service Brake,” “Service
Stabilitrak,” and “Service Traction Control” messages in the Driver Information Center (DIC);
and/or chimes will be heard.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your 2011-2014 Chevrolet Express or
2011-2014 GMC Savana within 10 years of the date your vehicle was originally placed in service
or 250,000 miles (400,000 km), whichever occurs first, the condition will be repaired for you at no
charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your
other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by March 31, 2016, unless state law specifies a longer reimbursement period.
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March 2015
Bulletin No.: 14301
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division
Number
Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438
We are sorry for any inconvenience you may experience; however, we have taken this action in
the interest of your continued satisfaction with our products.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience
Enclosure
GM Program Number: 14301
GM CUSTOMER CARE AND AFTERSALES
DCS3589
URGENT - DISTRIBUTE IMMEDIATELY
Date:
March 23, 2015
Subject:
14301– Special Coverage Adjustment
Inadequate Clearance of Fuel Fill Pipe Clamp to Brake Lines
Models:
2011-2014 Chevrolet Express
2011-2014 GMC Savana
Equipped with Hinged Left Side Rear Door (RPO E26)
To:
All Chevrolet and GMC Dealers
Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New Vehicle Sales Manager,
Used Vehicle Sales Manager and Warranty Administrator
General Motors is releasing Special Coverage Adjustment 14301 today. The
total number of U.S. vehicles involved is approximately 8,955. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on March 30, 2015.
Global Connect (GWM)
The “Investigate Vehicle History” (IVH) screen will be updated March 23, 2015.
Campaign Initiation Detail Report (CIDR)
The CIDR is not available for Special Coverage Adjustments.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES