R1621 2016 QX60

Aftersales Retailer Support
Rear O2 Sensor
Voluntary Emissions Recall Campaign
Reference: R1621
Date: July 29, 2016
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
Affected
Population:
Retailer
Inventory:
SERVICE COMM
Activation date:
2015-2016 QX60 – VQ35 only
48,232
17
July 29, 2016
Infiniti is conducting a Voluntary Emissions Recall Campaign to update the Electronic Control
Module (ECM) software on certain Model Year 2015-16 Infiniti QX60 vehicles. Under certain
conditions, the rear oxygen (O2) sensor signal could fail, resulting in the rear oxygen (O2)
sensor OBD monitor being disabled without the client being alerted.
Infiniti plans to begin notifying owners of affected vehicles in August, asking them to bring
their vehicles to an authorized Infiniti retailer.
***** What Retailers Should Do****
1. Verify if vehicles are affected by this Voluntary Emission Recall Campaign using
Service Comm I.D. R1621.
NOTE: New vehicles in retailer inventory can be also be identified using
DCS (Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
2. The subject vehicles are not on sales hold, but for client convenience, retailers are
encouraged to perform this campaign on any affected vehicles in their inventory prior
to sale, lease, or trade.
3. Retailers should use ITB16-027 to correct any vehicles subject to this campaign.
4. Once repaired, retailer should submit a warranty claim and release the vehicle.
***** Release Schedule *****
Parts



Updated ECM software is now available on ASIST
No other parts are required for this campaign
Additional campaign coverage is available in the event the ECM
fails during reprogramming. Retailers should contact the
Warranty Claims Call Center (800-993-3712, option 7) for
additional information.
ITB16-027
Repair

Owner
Notification
Infiniti will begin notifying owners of all potentially affected vehicles in
August, 2016 via U.S. Mail.
R1621 | Original Document
***** Retailer Responsibility *****
It is the Retailer’s responsibility to check Service Comm using the appropriate Campaign
I.D. for the campaign status on each vehicle falling within the range of this voluntary
emissions recall campaign which for any reason enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) owners
and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a
retailer trade, the letter associated with that VIN should be forwarded to the appropriate
retailer for service completion.
Frequently Asked Questions (FAQ):
Q.
Is there a stop sale in effect?
A.
The subject vehicles are not on sales hold, but for client convenience, retailers are
encouraged to perform this campaign on any affected vehicles in their inventory prior
to sale, lease, or trade.
Q.
What is the reason for this campaign?
A.
Under certain conditions, the rear oxygen (O2) sensor signal could fail, resulting in
the rear oxygen (O2) sensor OBD monitor being disabled without the client being
alerted. In this case, the vehicle may not meet local OBD regulation standards.
Q.
What will be the corrective action?
A.
Infiniti retailers will update the Electronic Control Module (ECM) software in the
vehicle.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take
approximately 1 hour to complete. However, your Infiniti retailer may require your
vehicle for a longer period of time based upon their work schedule.
Q.
When will vehicle owners be notified?
A.
Infiniti will begin notifying owners in August, asking them to bring their vehicles to
an authorized Infiniti retailer to have ECM software on the vehicle updated.
Q.
Are parts readily available?
A.
No parts are required. The updated software is available on ASIST.
R1621 | Original Document
Q.
Is my vehicle safe to drive?
A.
Yes. This is not a safety issue. However, if your vehicle is subject to the voluntary
emissions recall campaign, you should make arrangements to have your vehicle
remedied as soon as possible.
Q.
Are courtesy vehicles available for owners while their vehicle is being
serviced?
A:
Courtesy vehicles are subject to availability. Please check with your retailer for
alternate transportation availability.
Q.
I have lost confidence in the vehicle. Will Infiniti replace or repurchase the
vehicle?
A.
The service will fully correct this condition. As the condition will be corrected, there
is no basis for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the repair?
A.
No, the repair will be performed for the client free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling retailer to have the service
performed?
A.
No, any authorized Infiniti retailer is able to perform the voluntary emissions recall
campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to
have the corrective action completed.
Q.
What model year vehicles are involved?
A.
Certain Model Year 2015-16 Infiniti QX60 (L50) vehicles sold in North America,
Canada, Mexico and other markets and produced within a particular time period.
R1621 | Original Document
Q.
How many vehicles are involved in the campaign?
A.
The potentially affected vehicles in the U.S. are as follows:
Country
AMERICAN
SAMOA
GUAM
USA
PUERTO
RICO
SAIPAN
Total
QX60
0
26
48,050
156
0
48,232
Q.
Are you experiencing this condition on any other Infiniti (or Nissan)
models?
A.
Yes. Certain Model Year 2016 Nissan Maxima (A36), and Model Year 2015-16 Altima
(L33), Juke (F15), Pathfinder (R52), Murano (Z52) and Quest (E52) vehicles are also
affected.
Country
Maxima
AMERICAN
0
SAMOA
GUAM
9
USA
39,646
PUERTO
35
RICO
SAIPAN
5
Total
39,695
Quest
Juke
Altima
Pathfinder
Murano
Total
0
0
0
3
0
3
76
16,451
34
36,257
3
14,481
58
91,650
23
79,817
203
278,302
0
96
0
135
647
913
23
16,550
0
36,387
0
14,484
5
91,851
10
80,497
43
279,464
R1621 | Original Document