NTB16-067

Classification:
Reference:
EL16-024
Date:
NTB16-067
July 27, 2016
2016 MAXIMA; NAVIGATION UNIT FREEZES
APPLIED VEHICLE:
2016 Maxima (A36) only in the following states:
California (CA), Nevada (NV), Arizona (AZ), Oregon (OR)
and Utah (UT)
IF YOU CONFIRM
While driving on a road that has more than eight lanes traveling in the same direction with
navigation route set:

Map freezes or goes blank.

Navigation is very slow to page between screens.

Voice recognition and phone steering wheel controls stop working.

CD player works and plays audio, but screen will not change to CD audio display.
And

The AV control unit’s current Software Version is 107 or 124. See Software Version
Check and Software Update Confirmation on page 3 to confirm software version.
ACTION

Update the Navigation software with SD card shown in SD Card Information on page
2 and Service Procedure on page 3.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SD Card Information

Software is updated with SD card with “0” to the right and above crossed out part
number (see Figure A).

SD cards with updated software have been sent to dealers only in the following
states:
 California (CA), Nevada (NV), Arizona (AZ), Oregon (OR) and Utah (UT)

Replacement software update SD cards, due to loss or damage, can be obtained
only by those states listed above and by contacting Clarion: 1-800-347-8933.
SD card
marked with
“0”
Part number
crossed out
Figure A
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SERVICE PROCEDURE
Software Version Check and Software Update Confirmation
1. Turn the ignition switch to the Accessory position.

If the software update has just been completed, the ignition should still be in the
Accessory position.
2. Turn the audio system OFF by pressing the volume knob.

If the audio system is turned ON, press the volume knob again to turn the audio
system OFF.
3. Select Info.
Select Info
Figure 1
4. Scroll Info screen with arrows (Figure 2) until Navigation Version (Figure 3, next page)
is available.
Figure 2
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5. Select Navigation Version.
Figure 3
6. Check the Program Version number.

If 107 or 124, a software update is needed.
o Write down the values for Program Version, Unit code, and Serial number on
the repair order and then go to page 5, AV Control Unit Software Update with
Software Update SD Card.
 This information is for possible future reference.

If 140, a software update has already been successfully performed.
XXX
Figure 4
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AV Control Unit Software Update with Software Update SD Card
NOTE:


Refer to Figure 5 below for location of controls and SD card.
Make sure the vehicle’s Map SD card (not the update card) is inserted in the SD
card slot before starting the software update procedure.
CAUTION: When the ignition is in the Accessory position, it will power down (turn OFF)
automatically after a specific time. To keep from powering down, turn ON the hazard
warning lamps (see step 2). Allowing the vehicle to power down during the AV control
unit software update may render the AV control unit inoperable.
SD card slot
MENU button
Map button
Volume button
Info button
Figure 5
1. Turn the hazard warning lamps ON.

Leave the hazard warning lamps ON until AV control unit software updating is
complete.
2. If the navigation map does not display on its own, make it display by pressing the MAP
button.
3. Turn the audio system OFF by pressing the volume knob, if not already OFF.
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4. Enter System Diagnostic Menu:

Press and hold down the MENU button and at the same time rotate the volume knob
more than three clicks in each direction (back and forth) until System Diagnostic
Menu displays.
NOTE: The audio system must be OFF in order to enter System Diagnostic Menu.
Press and
hold…
…while rotating
this knob
Figure 6
5. Press Confirmation/Adjustment.
Figure 7
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6. Use the scroll bar to get Software Update to display, and then select Software
Update.
Scroll
bar
Figure 8
7. Once Software Update is selected, a window shown in Figure 9 will appear.

Select Yes (the system will then reboot automatically).
Figure 9
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8. Rebooting has completed when the message in Figure 10 displays.

The message reads: Please replace the MAP SD card with the new software SD
card then touch “OK”. If you touch “Cancel”, the update will be cancelled.
9. Remove the vehicle’s SD card.
 Refer to page 5, Figure 5 for SD card location.
 The SD card slot has a small cover. To access the SD card, open the cover with a
suitable tool.
 Push on the SD card, and then it will pop out.
10. Insert the software update SD card.
11. Select OK (see Figure 10).
Figure 10
12. After selecting OK, the message in Figure 11 will display:

The message reads: The program update will now be started.
The program update will now be started.
Figure 11
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13. After the screen in Figure 11 appears, a screen showing an update status progress bar
will then appear (see Figure 12).
CAUTION: Make sure the hazard warning lamps continue to stay ON. If the vehicle
powers down automatically during AV control unit software updating, the AV control unit
may be rendered inoperable.
Figure 12
14. Shortly before the updating process is complete, the message in Figure 13 will appear.

The message reads: Please replace the Update SD memory card with the Map
data SD memory card and touch “OK”.
15. Remove the software update SD card, reinsert the vehicle’s SD card, and then select
OK.
Figure 13
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16. After the vehicle’s SD card is reinserted, the message in Figure 14 will appear.

The message reads: Update successful. Please restart the system by turning
the vehicle OFF and then back ON.
Figure 14
17. Turn the ignition switch OFF.

The hazard warning lamps may be turned OFF now.
18. Go to Software Version Check and Software Update Confirmation (page 3) to verify
the software version is now “140”.
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CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
Confirm AV Control Unit Software – Perform
Software Update
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OP CODE
SYM
DIA
FRT
RX5JAA
ZE
32
0.3
NTB16-067