TT223

Volume 223 - September, 2016
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Vehicle Technical Info................. page 1
Spotlight on CSI.......................... page 4
Training News............................. page 5
Techline Information................... page 6
MEDIC Information.................... page 6
Bulletin Review............................ page 6
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NOTE: The
mark indicates an article is being
repeated from a previous issue of Tech Talk due
to the subject's importance.
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GROUP 00 − General
ASE CERTIFICATION & DIAMOND PRO
TECHNICIAN RECOGNITION PROGRAM —
All Models.
The 2016 Diamond Pro Technician Recognition
Program includes ASE certification for Senior,
Master, and Master Elite technicians. To ensure
your ASE results are properly recorded in the
Mitsubishi Academy, and to ensure ASE certified
technicians receive their deserved awards,
follow the steps listed below after logging in to
the ASE website. Your Mitsubishi Academy
User Name must match the company assigned
ID as listed on the ASE website.
1.
Log on to the ASE website using your ASE
Username and Password.
2.
In the blue banner near the top of the screen,
click Employer Information.
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GROUP 35C − Active Stability Control
System (ASC)
FLUID SEEPAGE AT ABS HYDRAULIC UNIT
— 2015 Outlander Sport/RVR, 2016 Lancer, 2016
Outlander.
If, during diagnosis, you suspect fluid seepage
from the area of the ABS hydraulic unit, before
replacing any parts please thoroughly clean the
fluid residue and inspect for seepage at the six
line fittings while the brake pedal is applied. If
seepage at a line fitting is suspected, slightly
loosen the fitting and then re-tor que the fitting to
the specification listed in the Service Manual.
After properly torquing the line fittings, recheck
for seepage with the brake pedal applied. Do not
replace the ABS hydraulic unit for a line fitting
concern unless recommended to do so by
TechLine.
ABS WHEEL SPEED SENSOR REPLACEMENT
— 2014-17 Mirage, 2017 Mirage G4.
When replacing a front or rear ABS (wheel speed)
sensor on a 2014-17 Mirage or Mirage G4 (for
DTCs C1201-C1216), please replace it together
with the corresponding wheel hub bearing (even
if there is no apparent problem with the wheel
hub bearing).
During diagnosis, technicians should check for
damage to the driver's seat slide position sensor
harness in the location shown below.
MMNA is investigating these components as a
paired set. A Warranty Parts Return Request will
be issued for all Mirage ABS sensors. A note
should be added to the warranty claim that states
the wheel hub bearing was replaced in
accordance with this Tech Talk article.
MMNA requests the removed ABS sensor and
corresponding wheel hub bearing are NOT
WIPED CLEAN prior to packaging them for
return. MMNA will announce (in a future Tech
Talk article) when it is no longer necessary to
replace the wheel hub bearing when the ABS
sensor is replaced.
DTC C1505: STEERING ANGLE SENSOR
ERROR — 2014-17 Mirage, 2017 Mirage G4.
When diagnosing a vehicle with the check
engine light ON for DTC C1505 (steering angle
sensor error) please refer to the troubleshooting
steps in the Service Manual and follow the steps
precisely. Erasing the DTC and recalibrating the
steering angle sensor usually fixes the vehicle.
Do NOT replace the steering angle sensor unless
it fails the performance test as described in the
Service Manual.
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If a damaged harness is found, DO NOT replace
the front seat adjustor or SRS ECU for this
condition. The harness is now shown in CAPS
and is available as P/N 6979A394.
GROUP 52B − Supplemental
Restraint System
 DRIVER'S SEAT SLIDE SENSOR WIRING
HARNESS DAMAGE UNDER DRIVER'S SEAT
WITH DTC B1556 — 2013-15 Outlander
Sport/RVR.
NOTE: On MUT-III, the SRS DTC B1556 is defined as
“Drivers seat position SW fail.”
Additionally, wiring for the seat belt buckle
switch, heated seat, and power seat motor (if
equipped) are found in the same under-seat
location as the harness for the driver's seat slide
sensor. MMNA has identified claims for
inoperative function or DTCs for the seat belt
buckle switch (SRS DTC B1527 [Open], or B1528
[Short]), heated seat, and power seat motor that
could also be related to wiring concerns under
the driver's seat area. These components are not
serviced with the front seat adjustor and are
available separately as identified in CAPS.
Please inspect these harnesses if inoperative
functions or DTCs exist for the driver's seat belt
buckle switch, heated seat, and/or power seat.
NOTE: This article is being reprinted to point out a
part number supersession: P/N 6979A429 has been
superseded by P/N 6979A394.
As published in TIN-15-52B-001, MMNA has
identified warranty claims for SRS DTCs B1558
(Occupant Classification-ECU DTC Present)
and B1556 (Driver's Seat Slide Sensor
Malfunction [Occupant Classification-ECU])
with OCM DTC B1B8D (Driver's Seat Slide
Sensor Open Circuit). Additional OCM DTCs
that may also be present are: B1B8C (Driver's
Seat Slide Sensor Circuit Performance) and
B1B8E (Driver's Seat Slide Sensor Short Circuit).
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GROUP 54A − Chassis Electrical
6.
DOOR LOCK ACTUATORS — Outlander
Sport/RVR built after 8/1/2014.
Dealers are requested to submit a Product
Quality Report (PQR) for door lock actuator
concerns on vehicles built after 8/1/2014.
ETACS ECU INPUT TESTING: PULSE
CHECKING SWS VEHICLES WITHOUT FULL
SIZE VCI — 2000-12 Eclipse, 2001-12 Eclipse
Spyder, 2004-11 Endeavor, 1999-12 Galant.
Other switches that can be tested are wiper,
turn, lighting, and sunroof. Refer to Service
Group 54 in the Service Manual for specific
instructions and limitations.
NOTE: The type of meter used will be more or
less obvious when the particular switch is closed,
an Analog meter is visually the best. Digital
meters with an analog bar also work well. ES2
class has reference material to Pulse checking if
you have attended. Older Non-SWS vehicles
have the testing ability, but diagnostic pin
location varies.
Dealer technicians checking the Simplified
Wiring System (SWS) without a full size VCI
(such as VCI LITE) do not have the capability to
conduct a Pulse Check or use the SWS interface
cartridge to test the SWS system.
Follow the steps below to test the system using
a voltmeter.
1. Attach a jumper wire into pin 9 of the
OBD-II diagnostic connector under the
dash area. (use a terminal from the wiring
repair kit so you will not damage the
terminal in the Data Link Connector)
2.
3.
4.
5.
Attach the positive lead of the meter to the
jumper wire.
Ground your other meter lead. (Pins 4 and 5
of the OBD-II connector may be used or a
body ground.)
With all doors, hood, trunk or hatch closed,
but unlocked, and key OUT of the ignition,
the meter should have a fairly consistent
reading onscreen.
When any door, hood, or rear lid is opened,
its corresponding switch will close. This
momentarily changes the voltage on the me­
ter. This means the ETACS ECU has seen the
switch movement.
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Spotlight On....
D & E Mitsubishi, Wilmington, NC
This column spotlights a different high
scoring CSI dealer every quarter.
(L-R): “Z” Branch (Service Writer), Kent DuBose (Service Manager), Bradley Hannel (Technician), Kathy
Fallon (Parts Manager), Kenneth Spence (Parts dept.). Not shown: Alvin Thomas (Technician).
D & E Mistubishi is a genuine family affair. According to
Service Manager Kent DuBose, the dealership has been in
his family for 3 generations. His grandfather, Marion
DuBose, started D & E in 1947 as a Dodge dealer. His
father, Jeff DuBose, worked there his whole life. Over the
years, they sold Dodge, Jeep, Chrysler, and used cars.
Being in the same location since 1969, the city has grown
around them, and they are now in the heart of downtown
Wilmington.
April-June, 2016
3-MONTH CSI SCORES
National D & E
Fixed Right 1st Time 95.7%
100%
74.3
100%
Resolution Rate
80.4
Email Capture Rate 69.4
Overall Satisfaction
929
993
In 2009, D & E dropped the Chrysler line and became a Mitsubishi dealer. Some customers who had
bought Dodge and Chrysler products at D & E were reluctant to go with a different brand, but Kent
and his team have brought many of them around to buying Mitsubishi vehicles. Since loyal customers
have been buying cars here for many years, they still have some Chrysler diagnostic equipment so D
& E can continue the service relationships they started in the community.
Longtime employees add to the family feeling. Alvin (“Al”) Thomas has been at D & E for 25 years.
An accomplished Lube Technician, he has completed many CVIRs, oil changes, and keeps used cars
running smoothly. Service Writer, “Z” Branch, and Parts Manager, Kathy Fallon, both have 22 years
at D & E. Technician Bradley Hannel, with 17 years, was previously Chrysler certified, and is now a
Master Elite technician, Mitsubishi's top classification. Kent says Bradley can fix just about anything.
Kenneth Spence has been on the team for 7 years, in the Parts department.
Kent attributes their success to being a small, family-oriented business, knowing many of their
customers by name, not just as a number. His small team believes in “hands on” service, and getting
to know each customer, and their specific needs. They follow the “fix it right the first time” philosophy.
If a customer is not completely satisfied, they get to the bottom of the issue and get it resolved as
quickly as possible.
One tool they use for customer satisfaction is the CVIR reports. D & E is one of the dealers consistently
showing up in the top 3 in their district for CVIR completion every month. Kent believes the
color-coded categories make it easier for customers to see what is going on with their vehicle, and
easier for his team to explain what needs to be performed on their car in the near future.
One item that Kent and his team pay close attention to is Recalls. They stress to their customers the
importance of any Recall notices they may have received, and help them complete any open recalls
they find. This attention to detail, and concern for the safety and satisfaction of their customers, new
and old, earns D & E consistently high scores in customer satisfaction. Keep up the good work!
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Technical Training Schedule
September 2016 − October 2016
Always check MDL for schedule updates. Since Mobile Training does not appear on the calendars below, contact
your District Parts & Service Manager for information about Mobile Training in your area.
EASTERN ZONE
New Jersey Technical Training Center
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TT
TECHLINE
HOURS OF OPERATION:
Monday — Friday 6:30 am − 3:30 pm
Pacific Time
Techline is closed every THURSDAY
9:30 - 10:30 A.M for a staff meeting.
(800) 446-6064
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HOURS OF OPERATION:
Monday — Friday 7:00 am − 4:00 pm
Pacific Time
MEDIC Hotline will assist with MEDIC &
Scan Tool hardware or software issues.
MEDIC Hotline (800) 846-7575
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Since Tech Talk 222, the following
bulletins have been released.
2016 Technical Service Bulletins, Safety Recalls, & Service Campaigns
Date Posted
Publication Number
Publication Title
Applicable Models
8/1/2016
TSB-16-00-009
Technical Specifications - 2017 Lancer
2017 Lancer/Lancer Sportback
8/1/2016
TSB-16-00-010
New Model Features & Service
Information - 2017 Lancer
2017 Lancer/Lancer Sportback
8/8/2016
SR-16-006
CVT Hesitation - Safety Recall Campaign
2015-16 Outlander Sport/RVR, 2016
Outlander, 2016 Lancer
8/19/2016
SR-16-003
Cross Member Corrosion - Safety Recall
Campaign
2002-07 Lancer, 2003-06 Lancer
Evolution, 2004 Lancer Sportback,
2003-13 Outlander
8/24/2016
TSB-16-11-001
Rocker Cover Oil Leak
2014-16 Outlander
9/2/2016
TSB-16-54-003
TSB-16-54-003 Software Update for
New or Replacement Rockford Fosgate
Amplifier (DAS)
2017 Mirage
9/8/2016
TSB-16-11-002
Rocker Cover Installation Procedure Service Manual Revision
2014-16 Outlander
9/8/2016
TSB-16-52A-003
SRS Updates: Seat Slide Sensor, Seat Belt
Switch - Service Manual Revision
2014-15 Mirage
9/13/2016
TSB-16-00-011
Technical Specifications - 2017 Outlander
2017 Outlander
9/13/2016
TSB-16-00-012
New Model Features & Service
Information - 2017 Outlander
2017 Outlander
9/13/2016
TSB-16-00-013
Technical Specifications - 2017 Outlander
Sport
2017 Outlander Sport
9/13/2016
TSB-16-00-014
New Model Features & Service
Information - 2017 Outlander Sport
2017 Outlander Sport
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Since Tech Talk 222, the following
TINs/ATINs have been released.
2016 Technical Information Notices, Advance Technical Information Notices
Date Posted
Publication Number
Publication Title
Applicable Models
7/29/2016
TIN-16-00-002
MUT-III SE Scan Tool Software
All models
8/8/2016
ATIN-16-SR-006-A
CVT Hesitation - Safety Recall Campaign
2015-16 Outlander Sport/RVR, 2016
Outlander, 2016 Lancer
8/19/2016
ATIN-16-SR-003-A
Cross Member Corrosion - Safety Recall
Campaign
2002-07 Lancer, 2003-06 Lancer
Evolution, 2004 Lancer Sportback,
2003-13 Outlander
8/30/2016
TIN-14-SR-012-F
Lancer Passenger Side Frontal Air Bag
Inflator Safety Recall Campaign – Owner
Re-Notification
2004-06 Lancer, Lancer Evolution,
Lancer Sportback
8/30/2016
TIN-16-SR-003-B
Cross Member Corrosion Safety Recall
Campaign – Photo Submission to PRC
2002-07 Lancer, 2003-06 Lancer
Evolution, 2004 Lancer Sportback,
2003-13 Outlander
9/9/2016
TIN-16-00-003
MUT-III SE Useful Hints, Tips, and
Precautions
All models
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 2016 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
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