TSB-16-42A-001

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Technical Service Bulletin
SUBJECT:
IMPROPER DOOR GLASS FUNCTION
No:
TSB−16−42A−001
DATE:
October, 2016
MODEL:
2013−15 Outlander
Sport/RVR
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
In some vehicles, the door glass may chatter or bind during operation, possibly causing the regulator
and/or the glass attaching clips to be damaged. This TSB instructs dealers to inspect the door glass
free play between the front and rear run channels. If excessive free play exists, the glass may not
operate properly while moving up and down.
AFFECTED VEHICLES
2013-2015 Outlander Sport/RVR (MMNA built) vehicles
REPAIR PROCEDURE
NOTE: Replace any damaged parts as necessary before performing this TSB.
PREPARATION
1. Remove the door panel, speaker bracket (if equipped), speaker, and waterproof film to access the
window regulator. Follow instructions in the Service Manual, group 42A – Door Glass and Regulator.
2.
Remove the window switch from the door panel and connect to the harness so the window can be
operated as needed.
Door Window Glass
Run Channel Rear
Door Window
Glass Assembly
Door Window
Glass Run Channel
Door Window
Rear Lower Sash
4.0 ± 2.0 N⋅m
35 ± 17 in−lb
Door
Speaker
Bracket
7.5 ± 1.5 N⋅m
66 ± 13 in−lb
4.0 ± 2.0 N⋅m
35 ± 17 in−lb
7.5 ± 1.5 N⋅m
66 ± 13 in−lb
Power Window
Regulator Assembly
4.0 ± 2.0 N⋅m
35 ± 17 in−lb
Power Window
Regulator Motor
Copyright 2016, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4474)
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TSB−16−42A−001
NOTE: Photos shown are of drivers door. Instructions are the same for passenger side.
3. Lower the door glass to the fully open position.
4. Clean the surface of the window regulator horizontal channel guide in the circled area shown.
Horizontal Channel Guide
5. Check that the glass is properly inserted into the front run channel, viewing the glass and run channel
through the front inner door panel access holes (flashlight required).
If the glass is outside of the run channel, pull rearward on the regulator horizontal channel guide and
glass and reposition the front edge of the glass into the front run channel.
Run Channel
Run Channel
Glass
(fully lowered)
Glass
(fully lowered)
Front Sash
Front Sash
OK
NG
Glass Is Located in
Sash and Run Channel
Glass Is Outside Sash
and Run Channel
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TSB−16−42A−001
6. Check that the rear vertical run channel is in proper
position (as shown) and that the rubber run channel
has not slid down out of proper location.
If the rear vertical run channel is out of position, move
the window glass up, slide the rubber run channel up
into proper location in the rear sash and confirm that
the channel will not easily push down, out of position.
There is a lip at the bottom edge of the metal sash to
stop the rubber run channel from sliding down.
Glass
(fully lowered)
7. Add grease to the horizontal channel guide if adequate
grease is not present. The white slide blocks should
move smoothly in the horizontal channel guide.
Run Channel
Rear Sash
CHECKING PROCESS
1. Cycle the window glass fully up and then fully down using the window switch.
2. Grip the horizontal channel guide and push the channel guide and glass fully forward, into the front
vertical run channel.
3. Release your grip and let the channel and glass return to a relaxed position.
4. Mark the channel above the white slide block rear edge (as shown). This will be the #1 reference mark.
#1 Mark
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TSB−16−42A−001
5. Grip the channel guide again and push the channel guide and glass fully rearward, into the rear vertical
run channel.
6. Release your grip and let the channel and glass return to a relaxed position.
7. Mark the #2 location on the channel above the white slide block rear edge (as shown).
8. Measure the distance between the #1 and #2 marks. Specification is 2 – 4 mm.
#1 Mark
#2 Mark
REPAIR PROCEDURE (If Front Sash Is out of Specification)
1. If the dimension between marks #1 and #2 exceeds specification, adjust the front sash.
2. Raise the glass to the fully upward position.
3. Grip the front vertical run channel and sash at the attaching bracket to the door through the speaker
access hole in the front of the door inner panel. If the measurement was more than 4 mm, carefully
pull the sash rearward. If the measurement was less than 2 mm, carefully push the sash forward.
Avoid a twisting motion that could move the sash inboard or out of parallel with the rear sash.
Grip
Speaker
Access Hole
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4. Perform the Checking Process above. Use a different color marker to distinguish the new marks.
5. Adjust the front sash until the dimension of 2-4 mm is achieved between the #1 and #2 marks.
REASSEMBLY
1. Confirm proper operation of the door window and that no tight spots exist that strain the motor.
2. Reassemble per Service Manual, group 42A – Door Glass and Regulator.
3. Confirm proper door window, lock, handle, and mirror operation.
PARTS INFORMATION
Replace only damaged parts as necessary with applicable Genuine Mitsubishi Parts.
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as described
in this bulletin and submit a normal warranty claim using the following information.
Labor
Operation Code
Description
424112PG
Sash Pitch Adjustment with
Preparation Process
424112PH
Sash Pitch Adjustment without
Preparation Process*
Nature Code
Cause Code
0.6 hrs.
47D
490
* If other repairs are being made, begin with the Checking Process in this TSB.
Warranty Coverage: 5/60 Basic Coverage
Time
Allowance
0.2 hrs.