SC-15-004REV

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SERVICE CAMPAIGN BULLETIN
SUBJECT:
POTENTIAL TRANSMISSION SHUDDER/SURGE −
SERVICE CAMPAIGN − REVISED
No:
SC−15−004REV
DATE:
October, 2016
MODEL:
2016 Outlander
CIRCULATE TO:
[X] GENERAL MANAGER
[X] PARTS MANAGER
[X] TECHNICIAN
[X] SERVICE ADVISOR
[X] SERVICE MANAGER
[X] WARRANTY PROCESSOR
[X] SALES MANAGER
This bulletin supercedes SC−15−004, issued December 2015, to provide clarification regarding
vehicles covered by both SC−15−004 and SR−16−006 “CVT Hesitation − Safety Recall
Campaign.” Revisions are italicized and indicated by A.
PURPOSE
Certain vehicles with CVT‐8 transmissions may exhibit a shudder condition at low speeds (10 – 40 mph),
or a surge/flare of engine rpm at higher speeds. This may be caused by a malfunctioning of the CVT’s
hydraulic pressure control software. In the worst case scenario, with continued driving under these
conditions, the CVT belt may become damaged, causing a warning light to turn on.
"
"
This campaign bulletin instructs dealers to refer to SR-16-006 to reprogram the CVT-ECU on all affected
vehicles. In the rare case that the customer informs the dealer they have experienced a shudder or surge
condition, dealers are instructed to reprogram the CVT-ECU, then follow the procedure for shudder/surge
condition as outlined in this bulletin.
AFFECTED VEHICLES
Certain 2016 Outlander vehicles with 2.4L engine and CVT‐8 transmission built from May 11, 2015 to
November 2, 2015.
"
!! IMPORTANT !!
If the CVT-ECU was previously reprogrammed as part of SR-16-006 “CVT
Hesitation - Safety Recall Campaign” and the customer did not inform the dealer that they had
experienced a shudder or surge condition, this Service Campaign does not apply. The CVT-ECU
reprogramming for SR-16-006 includes all the necessary programming fixes for this Service
Campaign.
"
If a vehicle has SC-15-004 and SR-16-006 open, and the customer does
not inform the dealer that they had experienced a shudder or surge condition, complete
SR-16-006 only.
"
!! IMPORTANT !!
If a vehicle has SC-15-004 and SR-16-006 open, and in the rare case that
the customer informs the dealer that they had experienced a shudder or surge condition,
complete SR-16-006 and follow SC-15-004's procedure for shudder/surge condition.
!! IMPORTANT !!
IMPORTANT
To maximize customer satisfaction with the quality of their vehicle, affected new or used
inventory vehicles should be remedied before the vehicle is delivered. Dealers must check
their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is
involved in this service campaign.
CUSTOMER NOTIFICATIONS
"
A letter will be sent to all owners of affected vehicles that have not had SC-15-004 and SR-16-006
completed, requesting they schedule an appointment with their local Mitsubishi dealer to have their ve­
hicle remedied. A copy of the customer notification letter appears at the end of this bulletin.
Copyright 2016, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4476)
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SC−15−004REV
REQUIRED OPERATIONS
Before starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify if the
vehicle is an affected VIN for this campaign and this campaign procedure has not already been
completed.
REQUIRED EQUIPMENT
The following equipment is needed to read and erase DTCs from all ECUs:
D VCI (Vehicle Communication Interface) or VCI Lite - MB991824 or MB992744V.
D MEDIC Laptop/Tablet with A/C power adapter - 520924, or FZG1MK2.
D MUT-III main harness 'A' (blue connector at the DLC end) - MB991910 or MB992745V.
D USB 2.0 cable - MB991827 or RRAR1MBR-108L.
SERVICE CAMPAIGN FLOW CHART
"
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SC−15−004REV
PROCEDURE FOR SHUDDER/SURGE CONDITION (Only if Reported by Customer)
Confirm
completion of
SR−16−006
"
Follow this procedure ONLY if customer has reported experiencing a shudder or surge condition.
"
1. Verify that the vehicle has been reprogrammed according to SR-16-006.
2. Test drive the vehicle to see if the shudder/surge condition can be duplicated.
Refer to FIGURE 1 and FIGURE 2: Setup MUT-III with the applicable Drive Record parameters, then
follow the Test Drive procedures to duplicate these conditions.
For instructions on setting up Drive Recordings, go to:
MDL > service > systems > Techline > Techline Videos.
Under “Service Videos” scroll down to “MUT III” and select “MUT III Drive Recorder Setup.”
! WARNING
Test drive route should be relatively free from other traffic so you can safely
conduct the test and concentrate on vehicle operation and performance.
ALWAYS follow all traffic laws and safe driving practices.
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SC−15−004REV
FIGURE 1. Test Drive Procedure for Duplicating CVT-8 Shudder
FIGURE 2. Test Drive Procedure for Duplicating
CVT-8 Surge/Flare
Drive Record Items:
#15: Accelerator Position
#20: Primary Pressure
#21: Secondary Pressure
#4: Vehicle Speed
Drive Record Items:
#11: Engine Revolution
#56: Gear Position (Manual Mode)
#9: Primary Speed
#13: Real Change Gear Ratio
#10: Secondary Speed
#4: Vehicle Speed
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SC−15−004REV
3. Was the shudder/surge condition duplicated?
D
YES - Go to step 4.
D
NO - Repair is complete. Return vehicle to customer.
4. Create a Techline case.
5. Attach the following Drive Recording Data from MUT-III to the Techline case.
Shudder
"
Surge/Flare
No.
Description
No.
Description
15
20
21
4
Accelerator Position
Primary Pressure
Secondary Pressure
Vehicle Speed
11
56
9
13
10
4
Engine Revolution
Gear Position (Manual Mode)
Primary Speed
Real Change Gear Ratio
Secondary Speed
Vehicle Speed
6. Contact Techline for assistance.
7. Order the applicable new CVT−8 transmission assembly.
8. Replace the CVT−8 transaxle, flush the external cooler, and perform the CVT ECU coding procedures
found in TSB−15−23−001.
PARTS INFORMATION
Use the genuine Mitsubishi Parts listed below:
NOTE: ONLY order a new CVT−8 transmission after completing the “Procedure for Shudder/Surge Condition”
in this Service Campaign.
Description
Part Number
Quantity
CVT−8 Transmission Assembly (2WD)
2700A435
1
CVT−8 Transmission Assembly (AWD)
2700A406
1
Transmission Fluid: Mitsubishi Motors Genuine CVTF−J4
MZ320185
7.1 L (7.5 qt)
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SC−15−004REV
WARRANTY INFORMATION
"
"
CVT−ECU reprogramming must be claimed per SR−16−006 only. If the CVT-ECU was previously
reprogrammed as part of SR-16-006 “CVT Hesitation - Safety Recall Campaign” and the
customer did not inform the dealer that they had experienced a shudder or surge condition, this
Service Campaign does not apply.
There are 3 possible repair scenarios. You may only claim 1.
"
Warranty/Recall Campaign Claim Information (USA, Puerto Rico)
Enter all claims as claim type “C“ - Recall/Campaign Claims.
Please follow the campaign instructions when entering each claim in order to select the applicable
operation code that correctly matches up with the work that was actually performed. A claim example
is provided below.
Certain 2016MY Outlanders with 2.4L & CVT−8 Automatic Transmission
"
"
"
"
There are 3 Possible Operations
Labor Operation
Labor Time
1. '16 MY 2WD Outlander – Verify SR-16-006 completion, Test Drive
& Replace CVT
C1513R03
6.5 hrs
2. '16 MY AWD Outlander – Verify SR-16-006 completion, Test Drive
& Replace CVT w/o S-AWC
C1513R04
7.1 hrs
3. '16 MY AWD Outlander – Verify SR-16-006 completion, Test Drive
& Replace CVT with S-AWC
C1513R05
8.5 hrs
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SC−15−004REV
Claim Header Section:
"
After entering the required customer data, vehicle data and campaign operation number, hitting the
“Save and Continue” button will automatically fill−in several fields. Note: there are 3 possible repair
scenarios for this campaign.
Verify that SR-16-006 has been performed and perform a test drive
per the TSB--which indicates that the CVT assembly requires re­
placement. Only for 2WD models.
Verify that SR-16-006 has been performed and perform a test drive
per the TSB--which indicates that the CVT assembly requires re­
placement. Only for AWD models without S-AWC.
Verify that SR-16-006 has been performed and perform a test drive
per the TSB--which indicates that the CVT assembly requires re­
placement. Only for AWD models with S-AWC.
"
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SC−15−004REV
Service Campaign Claim Example:
Follow these instructions for this campaign.
Parts:
"
No parts are needed for the SR-16-006 CVT-ECU reprogramming. If the CVT8 requires replace­
ment, follow the instructions in the TSB. Be sure to check if AWD vehicles have S-AWC, if the CVT
had to be replaced.
Labor:
"
"
The full service campaign labor operation number is one of the 3 numbers shown and the allowed la­
bor times vary. One will be automatically entered as a result of the ‘Repair Performed’ scenario you
first selected from the “Vehicle” page.
Verify that SR-16-006 has been performed and
perform a test drive per the TSB--which indicates
that the CVT assembly requires replacement. Only
for 2WD models.
6.5 hrs
Verify that SR-16-006 has been performed and
perform a test drive per the TSB--which indicates
that the CVT assembly requires replacement. Only
for AWD models w/o S-AWC.
7.1 hrs
Verify that SR-16-006 has been performed and
perform a test drive per the TSB--which indicates
that the CVT assembly requires replacement. Only
for AWD models with S-AWC.
8.5 hrs
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Other Charges:
In rare cases, towing and/or a rental car may be necessary. The lower portion of the labor page has
the fields that must be filled in if there are such charges.
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