SC15003CUSTLETTE

AFFECTED VEHICLES
MODEL: 2015 Outlander Sport/RVR
This notice applies to your vehicle, _________________.
Date: October, 2016
Re: Customer Satisfaction Campaign SC-15-003
Dear FIRSTNAME LASTNAME,
Mitsubishi Motors strives to build vehicles with the highest level of quality, and continuously improve that quality with every
vehicle built. To help assure continued satisfaction with your Mitsubishi vehicle, we are urging that the following product
improvement be performed, as soon as possible. Failure to have this campaign timely completed may result in damage to
your vehicle’s transmission.
Our records indicate that you have not yet responded to previous notification letters for Customer Satisfaction Campaign
SC-15-003 and Safety Recall Campaign SR-16-006. Please do so immediately.
Recommended Product Improvement:
Certain vehicles with CVT-8 transmissions may exhibit a shudder condition at low speeds (10 – 40 mph), or a surge/flare of
engine rpm at higher speeds. This may be caused by a malfunctioning of the CVT’s hydraulic pressure control software. In
the worst case scenario, with continued driving under these conditions, the CVT belt may become damaged, causing a
warning light to come on. Continued operation under these conditions can eventually cause damage to your vehicle’s
transmission. A CVT-ECU update is available to address this potential software malfunction.
What your dealer will do:
Your local Mitsubishi dealer will reprogram the CVT-ECU; this repair will take from 0.3 to 0.6 hours to complete. In extreme
cases, the transmission may need to be replaced; this repair will take approximately 6.8 to 8.2 hours. However, the dealer
may need your vehicle for a longer period of time. Every effort will be made to minimize your inconvenience.
What you should do:
Please contact your local Mitsubishi dealership to schedule an appointment to complete Customer Satisfaction Campaign
SC-15-003 and Safety Recall Campaign SR-16-006. The CVT-ECU reprogramming that your Mitsubishi dealership will
perform satisfies the requisites of both Customer Service Campaign SC-15-003 and Safety Recall Campaign SR-16-006.
Although not required, it is recommended to bring this letter when you take your vehicle into the dealership.
If you have any questions regarding this customer satisfaction campaign, please contact us:
Mitsubishi Customer Relations Department
P.O. Box 6400
Cypress, CA 90630-0064
Phone 1-888-648-7820
Hours: Monday – Friday 7 a.m. – 4 p.m. Pacific Time
If you have already encountered a problem with the CVT-8 transmission and had it reprogrammed or replaced as a result of
this specific condition and have paid for the repair, you may send your original repair order or invoice, and original
receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P.O. Box 6400, Cypress, CA 90630-0064
We appreciate your prompt attention to this matter, and apologize for any inconvenience.
Sincerely,
Mitsubishi Motors North America, Inc.
C1512Z