PC466 - 2016 TIT

CAMPAIGN
BULLETIN
SERVICE CAMPAIGN
Electronic Tailgate Lock
Voluntary Service Campaign
Reference: PC466
Date: August 24, 2016
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
18
12
August 24, 2016
NO
MY2016 Titan XD
***** Campaign Summary *****
Nissan is conducting a voluntary service campaign on certain MY2016 Titan XD vehicles to install
electronic tailgate locks on vehicles that should be equipped with this accessory, but were shipped
without the electronic tailgate locks installed.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm I.D.
PC466.
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory to
ensure customer satisfaction.
3. Repair the vehicle using the repair procedure in NTB16-079.
4. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
***** Release Schedule *****
Parts

The part listed below is available and may be ordered via normal ordering
process:
o Electronic Tailgate Lock 999M2-W3005
Repair

NTB16-079
Owner
Notification
Nissan will begin notifying owners of all potentially affected vehicles in September,
2016 via U.S. Mail.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the
campaign status on each vehicle falling within the range of this voluntary service campaign which for
any reason enters the service department. This includes vehicles purchased from private parties or
presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this
voluntary service campaign was part of a dealer trade, the letter associated with that VIN should be
forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
CAMPAIGN ID: PC466 | Original Document
Frequently Asked Questions (FAQ):
Q.
Is this a safety recall?
A.
No. This is a Voluntary Service Campaign.
Q.
What is the reason for this Voluntary Service Campaign?
A.
Certain Titan XD vehicles were intended to have electronic tailgate locks installed, but were
released to dealers without the accessory installed.
Q.
What is the possible effect of the condition?
A.
Vehicle content does not match Monroney Label.
Q.
What will be the corrective action?
A.
Nissan dealers will install electronic tailgate locks on the affected vehicles identified in
SERVICE COMM.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to customers for parts and labor, should take
approximately 1 hour to complete.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying owners in September, asking them to bring their vehicles to an
authorized Nissan dealer to have the missing accessory installed.
Q.
Are parts readily available?
A.
Yes.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
No, please check with your dealership for alternate transportation availability.
CAMPAIGN ID: PC466 | Original Document
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The accessory installation will fully correct this condition. As the condition will be corrected,
there is no basis for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the repair?
A.
No, the installation will be performed for the customer at no charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the voluntary service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
CAMPAIGN ID: PC466 | Original Document