F0U 12/15
Service Bulletin Details
Public Details for: F0U 12/15
"dl: background-in the subject vehicles the front catalytic converter internal components may become deteriorated and begin to rattle. If continually operated in this condition, the deteriorated components could become dislodged and restri
- 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2014
2014 TOYOTA TACOMA |
Models from 2013
2013 TOYOTA TACOMA |
Models from 2012
2012 TOYOTA TACOMA |
Models from 2011
2011 TOYOTA TACOMA |
Models from 2010
2010 TOYOTA TACOMA |
To: All Toyota Dealer Principals, Service Managers, and Parts Managers Subject: Special Service Campaign (SSC) F0U Certain 2010 - 2014 Model Year Tacoma 2TR-FE Vehicles Exhaust Pipe Replacement for Catalytic Converter In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Special Service Campaign (SSC) on certain 2010 – 2014 Model Year Tacoma 2TR-FE vehicles. This SSC covers approximately 170,200 vehicles. Background In the subject vehicles the front catalytic converter internal components may become deteriorated and begin to rattle. If continually operated in this condition, the deteriorated components could become dislodged and restrict the exhaust flow. If this occurs, the vehicle may illuminate a check engine light, and, depending on the level of exhaust restriction, the vehicle may experience a reduction in power. Toyota has developed a new exhaust pipe with catalytic converters to prevent this condition from occurring. Special Service Campaign (SSC) Remedy Authorized Toyota dealerships are requested to replace the exhaust pipe with catalytic converters at NO CHARGE to the vehicle’s owner. 1. Owner Notification Mailing Date The owner notification will commence in Early November, 2015, approximately one week after the Dealer Letter. Toyota makes significant effort to obtain current customer name and address information from each state through industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the SSC announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle. Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on TIS. 2. Used Vehicles in Dealership Inventory (In-Stock Vehicles) To ensure customer satisfaction, Toyota requests that dealers conduct the SSC remedy on any new or used vehicles currently in dealer inventory that are covered by this SSC prior to customer delivery. 3. Number and Identification of Covered Vehicles There are approximately 170,200 Tacoma 2TR-FE vehicles covered under this SSC. If you are contacted by an owner who has not yet received the notification, please verify coverage by confirming through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS. Special Service Campaign F0U - D - Page |2 4. Dealer Summary Reports Summary Reports, containing the following will be enclosed in the dealer packet: The number of covered vehicles in your dealership’s primary marketing area. (Please verify eligibility by confirming through TIS prior to performing repairs.) 5. Parts Ordering Orders can be placed through the dealership’s facing PDC. Campaign Model Year 2010 2011-2012 Trans. AT/MT A/T M/T 2013-2014 F0U 2010-2014 MT/AT Part Number 17410-0C100 17410-0C120 17410-0C100 17410-0C150 17451-0D020 90080-43033 90177-A0004 90080-10064 90080-10291* Part Description PIPE ASSY, EXHAUST, FR PIPE ASSY, EXHAUST, FR PIPE ASSY, EXHAUST, FR PIPE ASSY, EXHAUST, FR GASKET, EXHAUST PIPE GASKET, EXHAUST PIPE NUT, LOCK BOLT, FLANGE BOLT Qty. 1 1 1 1 1 1 2 2 2 *NOTE: Part Number 90080-10291 will be provided in a quantity pack of 10. Order quantities will be rounded up. Example 1: Order qty. of 4 you will receive a 10 pack. Example 2: Order qty. 12, you will receive two 10 packs. Exhaust pipe and associated components should be ordered together on ONE order reference number. This allows the Special Activity team to release the pipe and all the associated components on MAC at the same time, ensuring the dealer receives all parts required for the repair. There will be no additional requirements by the dealership for release of MAC parts. It is extremely important that the pipe and all associated components are on ONE order reference! Parts Ordering Steps: 1. Use the Technical Instructions to determine the correct pipe required for the vehicle. 2. (Mandatory) The pipe(s) and all components must be on ONE order reference number. 3. All parts required for multiple repairs may be included on a single order reference number; however, please make sure that the total order quantity meets the repair ratio. Order Example for Three Vehicles: Part Number Part Description 174100C1XX 174510D020 9008043033 90177A0004 9008010064 9008010291 Pipe Assembly, Exhaust, FR Gasket, Exhaust Pipe Gasket, Exhaust Pipe Nut, Lock Bolt, Flange Bolt Quantity Needed Per Repair Order Quantity* 1 1 1 2 2 2 3 3 3 6 6 6 * Abnormal order quantities may result in further review and order release may be delayed. Once the dealer has place the order, DO NOT upgrade or change order status. Failure to follow above process may cause delays and may result in an order cancellation. Special Service Campaign F0U - D - Page |3 Manual Allocated (MAC) Parts To ensure parts availability, the following parts have been placed on Manual Allocation Control (MAC). Part Number 174100C120 174100C100 174100C150 174510D020 9008043033 90177A0004 9008010064 9008010291 Part Description Pipe Assembly, Exhaust, FR Pipe Assembly, Exhaust, FR Pipe Assembly, Exhaust, FR Gasket, Exhaust Pipe Gasket, Exhaust Pipe Nut, Lock Bolt, Flange Bolt Order Process MAC MAC MAC MAC MAC MAC MAC MAC The MAC parts will be released based on the availability of all components. There will be no dealer contact required for parts release. This information is also available on the MAC Report on Dealer Daily. 6. Catalytic Converter Part Recovery Removed catalytic converters must be returned to Toyota. If the catalytic converter is not returned, the warranty claim is subject to debit and core charges. Please be sure to follow the steps in the Technical Instructions to ensure that the catalytic coverter is properly prepared for shipping. Do not ship the full exhaust pipe assembly back to Toyota. If the exhaust pipe is shipped back as a complete unit, your dealer will debited for the additonal shipping charges. Please refer to Warranty Policy Bulletin 9.11 “Warranty Catalytic Converter Recycling Program” for additional information. 7. Remedy Procedures Please refer to TIS for Technical Instructions. Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of appointment. 8. Handling of Vehicles with Additional Component Damage In limited cases, a vehicle subject to this campaign may have experienced additional component damage due to the occurrence of this condition. If additional damage is present on the vehicle you are servicing, you will need to provide additional documentation for regional staff review. Please refer to the flow chart found in the appendix for proper handling of these vehicles. 9. Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this SSC repair are required to currently hold at least one of the following certification levels: Certified any specialty Expert any specialty Master Master Diagnostic Technician It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this Special Service Campaign repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times. Special Service Campaign F0U - D - Page |4 10. Warranty Reimbursement Procedure Certain 2010 - 2014 Model Year Tacoma 2TR-FE Vehicles SSC Op. Code Description Flat Rate F0U BGG41A Perform Inspection and Replace Front Exhaust Pipe 1.4 hr/vehicle The above operation codes include 0.1 hour for administrative cost per unit for the dealership. NOTE: Claim filing information for vehicle with additional component damage will be provided by a regional representative, please reference the flow chart at the end of the dealer communication for proper documentation and handling procedures. 11. Campaign Designation Decoder Examples: A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010 C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012 E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2013 Special Service Campaign F0U - D - Page |5 12. Vehicles Emission Recall Proof of Correction Form (California only) As this SSC includes emission-related parts, California dealers are requested to fill out the Vehicle Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is important to note that the forms are an official state document and blank forms must be secured to prevent misuse. Booklets can be ordered from the MDC (material number 00410-92007). Please complete the form and provide it to the owner. The first non-completed VIN’s will be submitted to the California state DMV January 31, 2016. If the vehicle owner’s warranty claim will not be processed and paid prior to this date, please be sure to complete a form and provide it to a California owner. 13. Repair Quality Confirmation The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery. 14. Media Contacts It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to customers. Please provide this contact to only media associates.) 15. Customer Contacts Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or SSC remedy. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent message is communicated. Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888-270-9371). Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to implement this Special Service Campaign. Thank you for your cooperation. TOYOTA MOTOR SALES, U.S.A., INC.