A91166220441303
Service Bulletin Details
Public Details for: A91166220441303
This bulletin explains to the reader that a solution is being developed for an issue with the mmi screen going blank when an iphone is connected, and that the vehicle vin should be submitted for notification when the solution is ready.
Technical Service Bulletin PSS 91 MMI screen goes blank after iPhone is connected to USB port 91 16 62 2044130/3 July 26, 2016. Supersedes Technical Service Bulletin Group 91 number 16-45 dated June 6, 2016 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4 2017 - 2019 All Audi smartphone interface Q7 2017 - 2019 All Audi smartphone interface Condition REVISION HISTORY Revision Date Purpose 3 - Revised Technical Background (Added paragraph) 2 6/6/2016 Revised Condition (Added condition) Revised Service (Added temporary workaround) 1 5/6/2016 Initial publication In vehicles with Audi smartphone interface (ASI), one or both of the following conditions is present: • The MMI screen goes blank when an iPhone is connected to the USB port. • The CarPlay screen goes blank after the park aid button is pressed to exit the reverse camera. Technical Background A known MMI software startup concern with iOS 9.X can cause the issues. If the customer’s iPhone is connected before the car is started, the issues can occur. Typically, the process can be repeated if the iPhone is first connected to the USB port, then the vehicle is started within 1-2 seconds after the iPhone is connected. The condition can be sporadic. This condition is related to the iOS software. When the MMI software update is released, it will help the phone automatically reconnect to the MMI when the phone disconnects on its own. Production Solution Not applicable. © 2016 Audi of America, Inc. Page 1 of 2 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service 1. Explain to the customer that a solution is forthcoming and that no repairs are necessary at this point. Do not replace any components for this condition since this will not resolve the customer’s concern. 2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi (under Related Links>>Service), or through the Technical Assistance page in Elsa. 3. As a temporary workaround, ask the customer to: • If the screen goes blank when CarPlay is accessed immediately after the car is started: Connect the iPhone after the car is started and while the transmission is still in the park position. • If the screen goes blank after the park aid button is pressed: Allow the MMI to automatically switch the camera off when the car begins moving forward instead of pressing the park aid button while the reverse camera image is still displayed in the MMI screen. If the park aid button is pressed while the reverse image is still displayed, the USB connection will need to be disconnected and reconnected at the phone or USB port to restore CarPlay functionality. Warranty This TSB is informational only and not applicable to any Audi warranty. Additional Information All parts and service references provided in this TSB (2044130) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. © 2016 Audi of America, Inc. Page 2 of 2 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.