15-183-15R

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2014 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE BULLETIN
APPLICABILITY:	2015MY Legacy, Outback, Impreza,
XV Crosstrek and WRX Models with Fujitsu-Ten
(F10) 7” Display Audio Systems (without navigation)
NUMBER: 15-183-15R
DATE: 06/17/15
REVISED: 08/11/15
SUBJECT:	Procedures for Updating the Head Unit Operating Software
INTRODUCTION:
This bulletin announces a procedure for updating the 7” Display Audio unit’s operating system
software. The following list of symptoms and related changes provides a brief description of which
customer concerns the updates are intended to address. If the reported customer concern is not
identified in the following information, performing the update procedure will not address it. It is
important to read through and understand this information completely before proceeding.
SYMPTOMS AND CHANGES:
• Symptom 1: Audio output is lost after a few minutes when listening to Sirius/XM satellite radio.
Change: Logic update to provide proper Sirius/XM satellite radio operation.
•
•
•
•
Symptom 2: Bluetooth feature becomes inoperative.
Change: Logic update to provide proper Bluetooth feature operation.
Symptom 3: HD Radio “freezes” after a few minutes of play.
Change: Logic update to provide proper Sirius/XM satellite radio operation.
Symptom 4: Back-Up Camera “help lines” do not appear.
Change: Logic change to have the assist lines appear 8 seconds from engine start.
Symptom 5: Incorrect Umlaut characters are shown on StarLink display.
Change: Logic change to allow proper display of Umlaut letters.
•
Symptom 6: No response from the soft touch keys on display.
Change: Logic change to improve communication between display and internal CPU.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-183-15; Revised: 08/11/15
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1
•
Symptom 7: Back-Up Camera is displayed with shifter in positions other than Reverse.
Change: Logic change to allow display with shifter in Reverse only.
•
Symptom 8: “Line Diag” screen is intermittently displayed while driving.
Change: Logic change to prevent display of the “Line Diag” screen.
•
Symptom 9: “LIST” soft touch key is not displayed on Bluetooth Audio screen while using
Bluetooth audio feature with an Apple device utilizing iOS8 software version.
Change: Logic change to enhance compatibility with iOS8 software.
•
Symptom 10: “Beep” sound heard when touching the bottom of the display screen where no
function soft touch keys are displayed.
Change: Logic change to eliminate beeping sound from inactive soft touch key screen areas.
•
Symptom 11: Sirius/XM caution message screen is displayed in English even when French
language operation settings are selected.
Change: Logic change to make all messages display in the selected operating language.
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 2
•
Symptoms 12-16: The following symptoms are all related
to the inability of the software to properly load. One or all of
these 5 conditions may occur at the same time. Logic changes
have been included in the applicable update to address each of
the following conditions:
• Repeated display of the
“Loading” screen at initial
unit start-up
• Bluetooth device pairing
failure
• Inoperative steering wheel
(satellite) switches
• Voice recognition feature
inoperative
• Sirius/XM radio feature
inoperative.
Loading Screen
The following information provides procedures for verifying the current head unit operating
software version number and when required, accessing and installation of the applicable update files. The
affected F10 Navigation and Dsiplay Audio unit part numbers and Faceplate ID numbers are listed below.
VEHICLE MODEL
HEAD UNIT PART NUMBER
FACE PLATE ID NUMBER
86201AL66A
86201AL64A
86201FJ660
86201VA650
FB664UM
FB644UM
FM664UM
FV651UM
Legacy & Outback
Impreza & XV Crosstrek
WRX
COUNTERMEASURE IN PRODUCTION:
Face Plate ID
Number Location
The new logic was incorporated into production according to the table below:
STARTING VIN
FACE PLATE
ID NUMBER
LEGACY
OUTBACK
FB664UM
F3029011
F3245888
10/15/2014
FB644UM
F3026011
F3238363
10/1/2014
IMPREZA
XV CROSSTREK
F*011328
F*248058
FM664UM
DATE
N/A
WRX
FV651UM
TBD
MATERIALS REQUIRED:
2 empty 2GB, USB 2.0 storage devices (flash drives) will be needed to
perform these updates. The devices should be dedicated to storing and
transferring these updating files only. They also need to be no more than
4GB in size and contain a FAT32 file format before downloading update
files onto them.
Bulletin Number: 15-183-15; Revised: 08/11/15
Continued...
Page 3
SERVICE PROCEDURE / INFORMATION:
IMPORTANT REMINDER: Read through and understand this procedure COMPLETELY before
proceeding further.
Step 1: Version Check Procedure
Before proceeding with any updates, the currently installed software version must be determined. If
the latest software version (or later) is already installed, no updates are necessary. The Version ID
numbers for this procedure are found in the Version Check List table shown below. If the Version ID
numbers identified during the Version Check procedure are prior to (or lower than) those shown on
the table, proceed with the remainder of the software update beginning with Step 3.
•
Switch the unit into “Diagnosis Mode” by pressing and holding the HOME button while
pressing the “AUDIO/TUNE” button 5 (five) times.
Press “AUDIO/TUNE” button 5 times
•
Press “Service Information”
•
Press “Version Information”
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 4
•
Press “Push” next to DA
•
Verify the current versions according to the “Version Check List” table shown on page 6.
Use the down arrow to scroll to the bottom of the list for complete verification.
•
If the software version is current (OU9010 for Legacy/ Outback OU9105 or higher for
Impreza/ Crosstrek or OU9203 for WRX), press and HOLD the HOME button to exit the
Diagnostic Mode to complete the procedure as no updates are necessary. If no updates are
necessary then continue your diagnosis of the customer concern. If the Version ID numbers
are prior to (lower than) those shown on the table below, proceed with Step 2, preparing the
USB memory (flash drives) on page 7 then Step 3, the software update procedure on page 10.
NOTE: If you determine the updates are necessary, the Version Check procedure will need to be
performed again after the update installation to confirm the procedure was successful (Step 5, pg. 17).
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 5
Version Check List
LEGACY / OUTBACK
IMPREZA / XV CROSSTREK
WRX
86201AL66A & 86201AL64A
86201FJ660
86201VA650
NOR
OU9007
OU9103
OU9203
eSD
OU9007
OU9103
OU9203
POWER
02.1026
02.1026
n/a
CAN
14.0012
n/a
n/a
POWER BOOT
02.1017
02.1117
n/a
POWER VCL
02.0103
63.0105
n/a
DB
OU9007
OU9103
OU9203
PRODUCT NUMBER
After performing the Version Check procedure, if updates are determined to be necessary, you will
need the 2 USB flash drives referenced above to download the Update Files onto.
All the F10 update files are accessible for downloading from Subarunet under:
Service>>Forms / Downloads>>Downloads for Audio/Navi page then clicking on the following
hyperlink:
Click Here to Access the Downloads for Audio/Navigation Information on Subarunet
The Subarunet page shown above will display and contains links to the update files 1 & 2 for each
model head unit.
NOTE: Do not download any files at this point. The file download procedures are supplied later
in this bulletin. The flash drives must be formatted before the Update Files can be downloaded onto
them. Proceed to Step 2 below for the flash drive formatting procedure.
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 6
Step 2: Prepare the USB Memory (flash drive)
VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash
drives you are using are not infected with any virus. The flash drives will need to be formatted for
FAT32 following the steps below.
USB Flash Drive Formatting Procedure:
•
•
Install a flash drive into an available USB port on your PC.
Click Start (this is located in the lower left corner of the desktop screen) then, in the Search
programs and files box, type “explorer”.
Start Button
NOTE: On SDS Notebook you may also press the My Documents button on the GUI Home Screen.
• As you type the word “explorer”, search results will start to appear. In the results, click on
the “Windows Explorer” option under the Programs section.
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 7
•
In the next window, choose the Computer section on the left. Locate “Removable Disk”
NOTE: Always confirm the device you are formatting is the USB Flash Drive. This drive may have
various names assigned to it by the manufacturer of the device and may not reflect the drive name
given in this example.
•
Right click the picture for “Removable Disk” then select “Format”.
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 8
•
When the “Format” dialog box appears, make sure that the option labeled “File System” is set to
FAT32 and the Quick Format box is checked as well. Then, click the “Start” button.
•
Click “OK” when the following window appears.
•
The drive will start formatting and display this window when it is finished. Click “OK” to
complete the process.
•
Repeat the procedure above for the second flash drive.
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 9
Step 3: File Download Procedure:
Now that the 2 flash drives have been formatted, the two Update Files must be downloaded, one
to each flash drive as shown in the table below. Label the flash drives L/O1 and L/O2 for Legacy /
Outback, I/X1 and I/X2 for Impreza / XV Crosstrek and W/1 and W/2 for WRX. Download the
Update Files to your PC from the Subarunet links. The updates must be installed in order, drive “1” first
followed by drive “2”. NOTE: Each downloaded Update File may contain 1 to 3 individual files.
The screenshots below will take you through the steps required to get the selected Update File
onto your flash drives and ready to use. Update File sizes are quite large and depending on the
speed capabilities of the computer you are using, may take some time to complete the download.
PLEASE BE PATIENT!
Double-click on the file you want to download
and it will begin the transfer to your computer
automatically.
Downloading
You may receive the
warning below during the
file download. Click on the
drop down next to Discard
and Keep the file.
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 10
Once the download is complete, you will need to locate the Update File, unzip it then save the
unzipped version to your USB flash drive (Update File #1 onto drive “1”, Update File #2 onto drive
“2”). NOTE: If you have not already done so, follow the procedure (Step 2 staring on page 7) for
re-formatting (removing any existing files) your flash drive. Plug the “clean” flash drive into
your computer.
•
Go to your Windows Start screen, select “Computer” (or click on My Documents if you are
using the SDS Toughbook) then click on “Downloads”.
SDS Toughbook screen shot
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 11
•
Once your list of downloaded files opens, locate and click on the downloaded Update Files
(in this example, “OU9103_USB…” ) you are looking for. TIP: If you click on Date
Modified you can sort the downloaded files by the date they were added which will bring the
newest file to the top.
•
Double clicking the Update File will bring up a dialogue box with a security warning, click
on “Run” to continue.
•
Click on “Browse”
•
As shown below, click on “Removable Disk” which is your USB flash drive where you want
the unzipped file(s) to be saved. Click “OK” then click on “Unzip”.
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 12
The Update File will unzip and be saved to your flash drive.
•
Confirm the Update File (and flash drive) is ready to use by going back to Start > Computer
(or My Documents on the SDS Toughbook) and double clicking on “Removable Disk” to
display the drive’s contents as shown in the examples below. Some Update Files will consist
of just 1 item but others may list 3. All of the files will have a “.kwi” extension at the end of
their file name. If OK, proceed with Step 4: Update Software Installation below.
REMINDER: Each downloaded
Update File may consist of 1 to
3 individual items as shown in
these screenshots.
REMINDER: There can only be ONE Update File stored on each flash drive or the update
procedure will not work. If you see more than one Update File stored, start over by re-formatting the
flash drive again and reloading the Update File you are trying to install.
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 13
IMPORTANT NOTES:
•
Do not change the Update File names after downloading them.
•
Do not save any other version Update Files onto the flash drives.
MODEL
Legacy / Outback
FACE PLATE
ID NUMBER
FB664UM
FB644UM
1ST UPDATE SOFTWARE
FILE NAME
2ND UPDATE SOFTWARE
FILE NAME
OU9010_USB_1st.exe
OU9010_USB_2nd.exe
Impreza / XV Crosstrek
FM664UM
OU9105_USB_1st.exe
OU9105_USB_2nd.exe
WRX
FV651UM
OU9203_USB_1st.exe
OU9203_USB_2nd.exe
Step 4: Update Software Installation
NOTE: Because of the time it takes to perform these updates, SOA recommends connecting the
Midtronics GR8 Diagnostic Battery Charger to the vehicle and utilizing the Power Supply Mode
feature when performing these updates. Once the GR8 is connected to the vehicle, as long as the
battery is fully charged, it takes less than 3 minutes to boot-up the charger, select the Power Supply
Mode, and have the vehicle’s battery voltage stabilized and ready for updating.
VERY IMPORTANT: This information is applicable to the Midtronics GR8 Diagnostic Battery
Charger ONLY. It does not apply to any other brand / type of “generic” battery charger whatsoever.
ONLY the GR8 and its Power Supply Mode feature has been tested and approved by Subaru of
America, Inc. (SOA). If the GR8 indicates the vehicle’s battery must be charged, charge the battery
using the GR8 before proceeding to update the audio unit while using the Power Supply Mode.
Once the GR8 has been connected and Power Supply Mode initiated, insert the Drive “1” into the
vehicle’s USB port and follow the steps below to install the Update File #1.
NOTE: Where applicable, record any radio station presets as they will be lost along with any mobile
device pairing during this procedure.
Version Update Procedure
•
Turn the ignition / key (ACC) “ON”.
• Press the “AUDIO/TUNE” button.
The Select Audio Source screen will appear.
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 14
Install the flash drive into the vehicle’s USB port. After
the flash drive is recognized, the USB icon will illuminate.
•
Once the USB icon is illuminated, switch the unit into “Diagnosis Mode” by pressing and
holding the HOME button while pressing the “AUDIO/TUNE” button 5 (five) times.
•
Press “Service Information”
•
Press “Program Update” then follow the sequence shown in the screen shots below
Wait for “OK” to activate
(turn black)
Press “OK”
Press “SELECT”
NOTE: The “OK” button will not activate (turn black) if the wrong Update File(s) are on the flash
drive. Re-format the flash drive and reload the proper Update Files starting from the beginning of
Step 2.
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 15
Press “OK”
Once the updating starts, the status bar
may need to complete more than once
and could take up to about 15 minutes.
Turn off ACC
If the progress bar stops, please wait 15 minutes. If the progress bar does not change even if after
15 minutes, turn ACC OFF and back ON again then, restart the update procedure from Step 4.
IMPORTANT: Do not turn the ACC (ignition / key) off or disconnect the flash drive from the USB
port during updating.
•
Once the update completes
successfully, turn the ACC off,
WAIT 30 SECONDS then turn it
back on again.
•
After the unit boots back up, the
“Updating software” screen and its
status bar will be displayed. This
update may take up to 5 minutes
to complete.
When the Software Update completes, the unit will restart automatically. Once the opening screen is
displayed, remove the flash drive from the USB port and turn the ACC off.
Before proceeding further perform Step 1 (Version Check Procedure) again to confirm the updated
software installation “from Drive 1” was successful. When the update is successful, the software
version (NOR) OU9010 for Legacy and Outback, OU9105 for Impreza and XV Crosstrek and
OU9203 for WRX and the CAN version 14.0012 (Legacy and Outback only) will be displayed. If
OK, proceed with installation of the Drive “2” update (repeat Step 4, Update Software Installation).
If the updated versions are not displayed, Step 4 using Drive “1” must be repeated.
NOTE: If the CAN version displayed after the Drive “1” update is B2.0105, turn the ignition OFF,
wait at least 1 minute, turn the ignition back ON and perform Step 1 (Version Check Procedure)
again to confirm 14.002 is displayed.
Once the software and CAN version updates are confirmed, insert Drive “2” to install Update File #2
and repeat Step 4.
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 16
Step 5: Version Check Procedure
As mentioned earlier on page 5, once both update software installations are complete, the Version
Check procedure must be performed again to confirm all of the updates have been installed
successfully.
•
Switch the unit into “Diagnosis Mode” by pressing and holding the HOME button while
pressing the “AUDIO/TUNE” button 5 (five) times.
Press “AUDIO/TUNE” button 5 times
•
Press “Service Information”
•
Press “Version Information”
•
Press “Push” next to DA
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 17
•
Verify the current versions according to the “Version Check List” table shown on page 5. Use
the down arrow to scroll to the bottom of the list for complete verification.
Step 6: Memory Clear Procedure
After confirming both software updates have been installed successfully, the Memory Clear procedure
must be performed to complete the update procedure. After pressing “Back”, the following screen
will be displayed:
NOTE: All presets will likely be lost and will need to reset after performing this procedure.
•
Press “Memory Initialization”
•
Press and HOLD the “OK” button until the screen shown below is displayed (5 to 10
seconds).
Continued...
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 18
This screen will be displayed for about 1 minute while the unit restarts. After restart, the Loading
screen and its status bar will be displayed. After the status bar completes, the Main Menu screen will
be displayed. To complete the updating procedure, you must go through the series of Initial Setup
screens, reset the radio station presets and re-pair any mobile devices (where applicable).
NOTE: After confirming the updates are complete, remove the labels and re-format both flash
drives to clear any remaining files so they are ready for use the next time. This reduces the chances
of inadvertently combining files the next time the drives are used. It also ensures that every repair
receives the very latest software as these files will be updated from time to time whenever a newer
version is released.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or with an active Added Security
Gold Service Agreement, this repair may be claimed using the following information:
LABOR DESCRIPTION
F10 DISPLAY AUDIO HEAD UNIT UPDATE
LABOR
OPERATION #
FAIL
CODE
LABOR
TIME
A031-138
ZQK-48
0.6
NOTE: Up to $12.00 may be claimed ONE TIME in sublet to cover the cost for the 2 USB Flash
Drives ($6.00 each).
REMINDER: SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-183-15; Revised: 08/11/15
Page 19