A91164320441301

Technical Service Bulletin
PSS 91 MMI screen goes blank after iPhone is connected to USB port
91 16 43 2044130/1 May 6, 2016.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4
2017 - 2019
All
Audi smartphone interface
Q7
2017 - 2019
All
Audi smartphone interface
Condition
In vehicles with Audi smartphone interface (ASI), the MMI screen goes blank when an iPhone is connected to the
USB port.
Technical Background
A known MMI software startup concern with iOS 9.X can cause this issue. If the customer’s iPhone is connected
before the car is started, the issue can occur. Typically, the process can be repeated if the iPhone is first
connected to the USB port, then the vehicle is started within 1-2 seconds after the iPhone is connected. The
condition can be sporadic.
Production Solution
Not applicable.
Service
1. Explain to the customer that a solution is forthcoming and that no repairs are necessary at this point. Do not
replace any components for this condition since this will not resolve the customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links>>Service), or through the Technical Assistance page in Elsa.
3. As a temporary workaround, ask the customer to connect the iPhone after the car is started and while the
transmission is still in the park position.
© 2016 Audi of America, Inc.
Page 1 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
© 2016 Audi of America, Inc.
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.