T-SB-0034-16

T-SB-0034-16
May 11, 2016
Radio Controls Inoperative At Cold Temperatures
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
ADDITIONAL INFORMATION
2016
Highlander
Introduction
Some 2016 model year Highlander vehicles equipped with Pioneer head units (faceplate ID
P11264) may experience inoperative controls or phantom touch input when below 55˚F. Updated
head units are now available to address this condition, please follow the procedure in this bulletin
to correct this condition.
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VIN
shown below.
MODEL
Highlander
PLANT
TMMI
ENGINE
PRODUCTION CHANGE EFFECTIVE VIN
2GR-2WD
5TDKKRFH#GS153115
2GR-AWD
5TDBKRFH#GS289230
1AR-2WD
5TDZARFH#GS019941
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EL1605
R & R Multi-Display
0.8
86140-0E190
87
13
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36
months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2016 Toyota Motor Sales, USA
Page 1 of 3
T-SB-0034-16
May 11, 2016
Page 2 of 3
Radio Controls Inoperative At Cold Temperatures
Parts Information
PART NUMBER
PART NAME
QTY
86140-0E190
Receiver Assy, Radio & Display
1
Repair Procedure
1. Confirm the condition as described in the Introduction.
Does the customer’s concern match the condition in the Introduction?

YES — Go to step 2.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
2. Confirm the audio system by checking the Faceplate ID printed on the bottom right corner of the
head unit.
Figure 1.
Does the Faceplate ID read P11264?

YES — Go to step 3.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
© 2016 Toyota Motor Sales, USA
T-SB-0034-16
May 11, 2016
Page 3 of 3
Radio Controls Inoperative At Cold Temperatures
Repair Procedure (Continued)
3. Remove the head unit.
Refer to the Technical Information System (TIS), applicable model and model year
Repair Manual:

2016 Highlander:
Audio/Visual/Telematics – Audio/Video – “Audio/Video: Radio Receiver: Removal”
4. Inspect the head unit label on top of the head unit to verify post countermeasure marking.
Is there a character in the indicated area?

YES —This bulletin does NOT apply.
Continue diagnosis using the
applicable Repair Manual.

NO — Go to step 5.
Figure 2.
A
5. Replace the head unit.
Refer to TIS, applicable model and model year Repair Manual:

Highlander 2016:
Audio/Visual/Telematics – Audio/Video – “Audio/Video: Radio
Receiver: Installation”
6. Verify the condition is no longer present.
© 2016 Toyota Motor Sales, USA