82B8

Audi
Date:
August 2, 2016
To:
Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager & Parts Manager
From:
Audi Customer Protection
Subject:
Upcoming Service Action 82B8 - Climate Control Module Software Update
Certain 2013-2016 MY Audi allroad, A5 Cabriolet, A4 Sedan, A5 Coupe and Audi Q5 Vehicles
We would like to inform you of an upcoming service action. Please refer to the attached Campaign
Data Sheet for additional information.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
If you have any questions or require additional assistance, please contact Warranty. As always, any
press inquiries should be directed to Audi Public Relations.
Audi Customer Protection
Attachment: Campaign Data Sheet (1)
82B8/B0
Audi
CAMPAIGN DATA SHEET
CAMPAIGN TYPE
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
CUSTOMER NOTIFICATION DATE
VEHICLE COUNT
Service Action
82B8
United States and Canada
Certain 2013-2016 MY Audi allroad, A5 Cabriolet, A4 Sedan, A5 Coupe and
Audi Q5 Vehicles
Climate Control Module Software Update
On Audi vehicles with auxiliary air heater (PTC element) manufactured within a
specific period, the heating performance may decrease over time.
Update climate control module software.
August 2016
ELSA VISIBILITY DATE
On or about August 3, 2016
OMD Web VISIBILITY DATE
On or about August 3, 2016
I
TOTAL AFFECTED
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
USA: 216,440
CANADA: 36,824
Up to 80 TU
SEE CAMPAIGN WORK PROCEDURE
PARTS REQUIRED
None - software update only
EXPIRATION DATE
December 31, 2017
ADDITIONAL INFORMATION
Dealers must ensure that every affected inventory vehicle has this
campaign completed before delive[Y to consumers.
Service Action
Code:8288
Subject
Release Date
Affected Vehicles
Audi
Climate Control Module Software Update
August 3, 2016
U.S.A. & CANADA: Certain 2013- 2016 MY Audi al/road, A5 Cabriolet, A4 Sedan,
A5 Coupe, and Audi Q5
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the Q!]i}f. valid campaign inquiry & verification source.
Problem Description
,/
Campaign status must show "open."
,/
If Elsa
shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
On Audi vehicles with auxiliary air heater (PTC element) manufactured within a specific period,
the heating performance may decrease over time.
Corrective Action
Update climate control module software.
Parts Information
Software update only; no parts needed.
Code Visibility
On or about August 3, 2016, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMO
Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about August 3, 2016, this campaign code will show open on affected vehicles in Elsa.
On or about August 3, 2016, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.audiusa.com.
Owner Notification
Owner notification will take place in August 2016. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on December 31, 2017. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2016
82B8/B0 Page 1 of 9
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
,/
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
,/
Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
82B8
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark labor as causal part
Do not claim wash/loaner under this action
01
Connect Battery Charger
Labor operation: 2706 89 50
10 T.U.
-ANDUpdate software.
Labor operation: 8218 25 99
Time stated on diagnostic protocol
(max 70 TU)
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine vVhether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2016
82B8/B0 Page 2 of 9
Customer Letter Example (USA)

This notice applies to your vehicle:
Subject:
Service Action 8288 - Climate Control Module Software Update
Certain 2013 - 2016 Model Year Audi allroad, AS Cabriolet, A4 Sedan, AS Coupe, and Audi QS Vehicles
Dear Audi Owner,
As part of Audi's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2013-2016 model year Audi allroad, A5 Cabriolet, A4 Sedan, A5 Coupe, and Audi Q5
vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
On Audi vehicles with auxiliary air heater (PTC element) manufactured within a specific
period, the heating performance may decrease over time.
What will we do?
Your authorized Audi dealer will perform a software update of the climate control
module. This work will take about an hour to complete and will be performed for you
free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2017. If you wish to have this service performed after that date, your dealer's normal
labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our "Contact Audi Canada"
page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians Vv'ho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine Vv'hether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2016
82B8/B0 Page 4 of 9
Campaign Work Procedure
8288 Service Action
ATTENTION!
Damages resulting from improper repair or failure to follow these work instructions are the dealer's
responsibility and are not eligible for reimbursement under this action.
Required Tools
•
VAS61 S0C - Diagnostic Tester (or
equivalent)
•
VAS5054A- Remote Diagnosis Head (or
equivalent)
•
GRX3000VAS - Battery Tester/Charger (or
equivalent)
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2016
82B8/B0 Page 5 of 9
Campaign Work Procedure
Service Action 8288
Repair Instruction
Section A - Check for Previous Repair
•
Appllcablle criteria
Campaign/Action
ID(s)
Status
01 ~
-
Open<::o
Enter the VIN in Elsa and proceed to the
"Campaign/Action" screen.
[I)
TIP
On the date of repair, print this screen and
keep a copy with the repair order
•
Confirm the Campaign/Action status
. If the status is closed, no further
work is required.
•
Note the Applicable Criteria ID
for use in determining the correct work to be
done and corresponding parts associated.
EXAMPLE!
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2016
82B8/B0 Page 6 of 9
Section B - Repair
CD
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
./
The battery charger is connected to the vehicle battery and remains connected for the duration
of the software update.
•
./
The screen saver and power saving settings are off.
•
./
Under no circumstances should the tester be used on battery power alone during the
software update. Failure to do so may result in the tester powering off during the update,
which could result in damage to the control module .
If using the Bluetooth VAS 5054A transmitter head, it is connected to the tester with a USB cable.
•
./
Failure to do so may result in the tester entering power save mode during the software
update, which could result in damage to the control module .
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
./
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure
to do so may cause the update to fail, which could result in damage to the control module.
Control modules damaged by insufficient voltage will not be covered .
Performing a software update using a Bluetooth connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth .
The Bluetooth function of the scan tool is physically switched off .
VAS 6150 & VAS 6150A
VAS 61508
VAS 6150C
(Front panel behind handle)
(Right side behind WIRELESS door)
(Left side behind SC/EX door)
AwARNtNG
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s)
during Update Process!
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2016
82B8/B0 Page 7 of 9
(I]
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation
response. A claim may not be reimbursed if there is no confirmation response to support the claim.
•
Open the hood.
•
Open the battery cover.
•
Attach the GRX3000VAS Tester/Charger (or
equivalent) to the vehicle battery.
•
Connect the VAS6150C Diagnostic Tester (or
equivalent) to the vehicle.
•
Start the ODIS program.
•
Confirm that scan tool is communicating with the
diagnostic head by USB .
o
E!luetoo!h I~ being ~ed.
Cable is being used.
If the Bluetooth symbol is shown then disconnect the diagnostic
head from the vehicle and reconnect the
USB cable to the diagnostic head and
then reattach to the vehicle.
•
From the home screen of the scan tool select
Flash.
•
Follow the on-screen prompts.
•
Select "SVM code input."
•
Enter SVM code 82B8A256.
•
Follow the on-screen prompts.
•
Send Flash log online.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2016
82B8/B0 Page 8 of 9
Section C - Campaign Stamp
I ce-rlify that this camp;;;iig n
has ooen performed i stricl
acoordarice with lhe apprc.able
Audi repalr proced ra ,
SAGA Code-· - - - - - - Tei:hnician:
Date:
•
Once the campaign has been completed,
the technician should stamp the repair
order.
•
Stamps are available for ordering through
the Compliance Label Ordering Portal
(item# AUD4927ENG or AUD4927FRE).
Item#: AUD4927ENG
OR
Je certifie que oette
campagne de rappel a ele
e;.:ecute~ suiva11t les strictes
directives de reparation
d'Audl
Ccidei de SAGA~-----Technicien:
Date:
Item# AUD4927FRE
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2016
82B8/B0 Page 9 of 9