NAVISD

TO:
Subaru Retailers
FROM:
Subaru of America, Inc.
DEPARTMENT: Product Management & Service Departments
DATE:
11/13/2013
CATEGORY:
Customer Satisfaction – Navigation SD Card Update Program
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In appreciation for purchasing a Subaru vehicle with navigation, Subaru of America, Inc. (SOA) is offering owners of
2014MY Forester vehicles manufactured before June 20, 2013, a complimentary Navigation SD Card update with
free installation. Those owners will be receiving an email or direct mailer from SOA detailing that offer during the
week of November 18, 2013.
The procedure is very straightforward. Customers’ will need to schedule an appointment with their dealership to
swap out the Navi SD Card located in the slot on the headunit, as this procedure requires that a fuse be removed
to prevent damage to the headunit. The entire procedure is quick and easy, at roughly 20 minutes, and SD cards
can be available within 7 days of placing the order.
Refer to Service Bulletin: 15‐166‐13R Customer Satisfaction – Navigation SD Card Update Program for 2014
Forester found on STIS. Order the appropriate Update Kit part number as listed in the Service Bulletin just as you
would any other part from your facing warehouse. Once received, set an appointment with the customer, and
follow the Service Bulletin procedures to complete the installation of the new SD Card software/maps update
What specifically is being replaced when the Navi SD Card is upgraded? The navigation software itself in the car
will be replaced with an updated version which has changes specifically designed to improve navigation functions
and operations during daily driving. The improvements include following – and click here for more program details
and questions/answers:
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Navigation map screen has been cleaned up & simplified
The timing of the Navigation turn announcement has been increased for earlier turn
notification
End‐of‐trip function & guidance has been simplified
Easier menu operation
Cancel trip and volume functions are now available on the main menu screen
Navigation volume and audio volume are muted during incoming and outgoing phone calls
Audio volume is reduced during navigation guidance
Bluetooth menus for phones have been consolidated to improve ease of operation
Some buttons have been made larger for ease of use
Some fonts have been increased in size for ease of use
Vehicle Build Date Identification (reference ID location #4 below):