07-103-15

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2015 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE BULLETIN
APPLICABILITY:	2015-16MY Outback
2014-16MY Forester
Models with Power Rear Gate (PRG)
NUMBER: 07-103-15
DATE: 12/16/15
SUBJECT:	PRG Rod Servicing / One-Time Use Part Information
INTRODUCTION:
This Service Information bulletin announces a new requirement regarding one-time use parts which
must replaced whenever disconnecting or replacing the PRG rod. The spring steel retaining clips
(Stop Rings) which lock the PRG rod to the ball studs (pivot points) on either end are now one-time
use items and must be replaced whenever they are removed. If the stop rings are not replaced, the
rod may come off the ball stud during PRG operation.
PART INFORMATION:
DESCRIPTION
PART NUMBER
ROD STOP RING
63369SG000
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 07-103-15; Date: 12/16/15
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1
SERVICE PROCEDURE / INFORMATION
•
Always follow the applicable Service Manual procedure when replacing any
PRG components.
IMPORTANT: When replacing the stop ring, CAREFULLY and gradually, apply force to install it
onto the ball (pivot) housing. DO NOT use any excessive force which could deform the part. In the
illustration below, the specification for dimension “a” is 6.4 – 7.2mm (.250” - .280”). If dimension
“a” exceeds 7.2mm (.280”), the stop ring must be replaced. NEVER attempt to bend the clip back
into specification.
PRG Ball Housing
Stop Ring
Stop Ring
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 07-103-15; Date: 12/16/15
Page 2