A91164720304658
Service Bulletin Details
Public Details for: A91164720304658
This technical service bulletin provides troubleshooting tips for various issues with the mmi3g+ functionality.
- 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2016
2016 AUDI A4 |
2016 AUDI A4 ALLROAD |
2016 AUDI A5 |
2016 AUDI A5 CABRIOLET |
2016 AUDI A6 |
2016 AUDI A7 |
2016 AUDI A8 |
2016 AUDI Q3 |
2016 AUDI Q5 |
Models from 2015
2015 AUDI A4 |
2015 AUDI A4 ALLROAD |
2015 AUDI A5 |
2015 AUDI A5 CABRIOLET |
2015 AUDI A6 |
2015 AUDI A7 |
2015 AUDI A8 |
2015 AUDI Q3 |
2015 AUDI Q5 |
2015 AUDI Q7 |
Models from 2014
2014 AUDI A4 |
2014 AUDI A4 ALLROAD |
2014 AUDI A5 |
2014 AUDI A5 CABRIOLET |
2014 AUDI A6 |
2014 AUDI A7 |
2014 AUDI A8 |
2014 AUDI Q5 |
2014 AUDI Q7 |
Models from 2013
2013 AUDI A4 |
2013 AUDI A4 ALLROAD |
2013 AUDI A5 |
2013 AUDI A5 CABRIOLET |
2013 AUDI A6 |
2013 AUDI A7 |
2013 AUDI A8 |
2013 AUDI Q5 |
2013 AUDI Q7 |
Models from 2012
2012 AUDI A6 |
2012 AUDI A7 |
2012 AUDI A8 |
2012 AUDI Q7 |
Models from 2011
2011 AUDI A6 |
2011 AUDI A8 |
Models from 2010
2010 AUDI A8 |
Technical Service Bulletin 91 MMI 3G+ MMI inop; blank screen at startup; various technical issues (K0942 ZUG update; supersedes K0814 update) 91 16 47 2030465/8 June 23, 2016. Supersedes Technical Service Bulletin Group 91 number 15-83 dated May 8, 2015 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4 2013 - 2016 All MMI3G+ A5 2013 - 2016 All MMI3G+ A5 Cabriolet 2013 - 2016 All MMI3G+ A6 2011 - 2016 All MMI3G+ A7 2012 - 2016 All MMI3G+ A8 2010 - 2015 All MMI3G+ Q3 2015 - 2016 All MMI3G+ Q5 2013 - 2016 All MMI3G+ Q7 2012 - 2015 All MMI3G+ Condition REVISION HISTORY Revision Date Purpose Revised title Revised header data (Added model, model years, and DTCs) 8 - Revised Condition (Added complaints) Revised Service (Updated instructions for K0942) Revised Warranty (Updated Claim Type) Revised header data (Added model and model years) 7 5/8/2015 Revised Condition (Added complaint) Revised Service (Updated instructions for MY2014 and MY2015) 6 9/12/2013 © 2016 Audi of America, Inc. Revised Service (Added note) Page 1 of 9 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Customer may report one of the following concerns: Group Complaint A&B Sound system “pops” and loses audio for a few seconds (for vehicles with base sound system) -orSound system loses audio for a few seconds and returns on its own (for vehicle with Bose or Bang & Olufsen sound system) Tip: If the sound does not return on its own, or is accompanied by relevant DTCs in the vehicle, another issue may be present. Please verify the root cause before proceeding with this bulletin. A MMI system randomly freezes and/or resets. A DVD changer playback inoperative after bus sleep (A8 only). A HD radio does not playback in stereo. A HD radio experiences poor blending between digital and analog signals. A Google Earth does not properly update the maps after leaving an area of 2G or poor cellular reception. A The lower MMI display flickers when an iPod is connected and the Function or Settings menu is selected and the vehicle is stationary. A Bluetooth® will not automatically reconnect to certain iPhone models after vehicle sleep. A Surround settings are lost after ignition cycle (vehicles equipped with BOSE® sound systems only). B Google Earth does not load in 2G roaming areas. C Voicemail number stored in MMI intermittently is deleted. C HVAC vent position shown in MMI does not match setting on climate control (C7 only). C Microphone sensitivity settings stored in MMI intermittently change back to default settings. C MMI system becomes slow to respond and eventually freezes or resets. This can cause the navigation map screen to appear to freeze, jump, or skip either with or without Google Earth map view. D MMI screen is blank and appears to be completely inoperative after ignition is turned on. The screen remains blank until the ignition is cycled. D MMI screen stops at the initial splash screen showing the Audi logo. D The MMI is frozen and does not respond to any input. D One or both of the following DTCs is present in the system: • DTC 000384 (Optical data bus, disruption - static) • DTC 03041 (Energy management active - sporadic) D Error message in MMI: “Navigation data is invalid” (See TSB 2030465 before performing update) © 2016 Audi of America, Inc. Page 2 of 9 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Tip: The MMI software version can be found under Menu >> Setup MMI >> Version Information. The software version will show the 4-digit software version number with a “P” or “K” prefix (“P” for Production and “K” for Service”) (Figure 1). • Group A complaints: Valid for vehicles with MMI software below version 0566. • Group B complaints: Valid for vehicles with MMI software at or above version 0566 but below 0715. • Group C complaints: Valid for vehicles with MMI software at or above version 0715 but below 0814. • Group D complaints: Valid for vehicles with MMI software at or above 0814 but below 0942. Figure 1. Example showing MMI software version (0566). Tip: Only apply this bulletin to vehicles if the customer complaint is in the correct group. Applying the update to vehicles outside of the appropriate group can cause repeat repairs and the warranty claim may be denied. Note: This bulletin only applies to vehicles with MMI3G+ Navigation (PR Number “7T6”) with or without Audi connect. Technical Background Continual improvements to MMI software provides solutions to issues experienced in the field. Production Solution Production vehicles received improved MMI software at the start of Model Year 2017. Service Note: Review this entire bulletin before proceeding and follow all steps exactly to avoid damage to the MMI components. If how to proceed is unclear at any time, please contact TAC. • For model year 2011-2013 Vehicles with MMI3G+, perform steps 1-10 below. • For model year 2014-2016 Vehicles with MMI3G+, only perform steps 6-10 below © 2016 Audi of America, Inc. Page 3 of 9 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin A software update can be performed. In many cases, HD radio may have been disabled as a temporary solution to the “popping” concern. The HD radio option must be verified and if necessary, reactivated as part of this procedure. 1. Verify the HD radio is enabled in the MMI by navigating to Radio >> Settings. • If the HD radio options are present in the MMI menu, proceed directly to Step 6. • If the HD radio options are not present in the MMI menu, continue with Step 2. 2. Using ODIS, right-click on 56 – Radio in the Control module list, and select Control Module OBD (Figure 2). Figure 2. Radio self-diagnosis. 3. Select Code (Figure 3). Tip: This option will not be available until ODIS has completed loading all tasks. Figure 3. Code radio option. © 2016 Audi of America, Inc. Page 4 of 9 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 4. Verify the coding in byte 2 is HEX 07. • If it is not HEX 07, change the coding to HEX 07. Apply changes (Figure 4). Figure 4. Changed radio coding. 5. If the coding had to be changed, perform a 3-finger reset on the MMI system. When the coding is successful, the HD radio options will show in the Band settings on the MMI. 6. As part of the update, wireless settings and paired devices will be deleted. All devices will need to be re-paired after the update, and all wireless settings restored to the customer’s settings. To access the Wireless network settings on the MMI (Figure 5), press TEL >> Settings >> Wireless network connection >> Wireless network settings. Record all settings so they can be re-entered at the end of the update. Figure 5. Wireless network settings. 7. Update the MMI software following the instructions in TSB 2028141, Generic instructions for updating MMI 3G / MMI 3G+ software and navigation data; using the appropriate update media (SD card) for this vehicle: • MY2012-2015 A6, A7 • MY2011-2016 A8 • MY2015-2016 Q3 • MY2013-2016 A4, A5, Q5 • MY2012-2015 Q7 © 2016 Audi of America, Inc. Use 8R0 906 961 ES (2 SD cards are required for A8 RSE equipped vehicles) Use 8R0 906 961 ET Page 5 of 9 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Note: The MMI system may remain blank for extended periods of time during the update. If the screen remains blank for over 20 minutes, contact TAC. Note: Some earlier model year 2012 vehicles, or vehicles equipped with Bose® sound systems may experience certain modules that will not update properly during Step 16 of TSB 2028141. If this should occur, either choose ‘Cancel’ (Figure 6), or ‘Skip device’ (Figure 7), depending on the type of error. Do not choose ‘Cancel update’, as this may cause the software update to fail entirely. After the update is finished and the summary page is shown, select ‘Retry’ at the bottom of the list if it is available to attempt to update the modules again. If ‘Retry’ is greyed out, then the software update was successful. Select ‘Continue” to proceed. In some cases ‘Retry’ may have to be repeated two or three times to get all modules to update successfully. Figure 6. A device requiring a ‘Cancel’ selection. Figure 7. A device requiring a ‘Skip device’ selection. 8. Verify that the software update has been completed successfully by accessing the logging page (Figure 8). To access this screen, proceed to step 8 in TSB 2028141 and press the lower left softkey. A successful update will show the date the update was performed and the software that was installed (HN+R_US_AU_K0715_X), with ‘OK’ listed on the right (example 0715 installation). The ‘X’ may be one of several different numbers. If K0715_X does not have any rows with ‘OK’, the update must be retried until it is successful. For the latest P0942 update, this line would show K0942_X. Figure 8. Software update log showing a successful software installation. © 2016 Audi of America, Inc. Page 6 of 9 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Tip: If the update must be performed two or more times due to modules not updating correctly, a screenshot of the software update log is required (Figure 9). This should be kept on-hand for warranty auditing purposes. To take a screenshot, insert an SD Card into slot 1. For A6/A7/A8/Q7, press and hold the left and right arrow keys at the same time. For A4/A5/Q5, press and hold the bottom two softkeys at the same time. All 4 softkeys will flash when the screenshot is taken. A screenshot should be taken of each page in the logging display. Figure 9. Software update log showing 2 failed attempts before a successful installation. 9. Perform the SVM code listed on the MMI update SD card to establish a reference for this vehicle, and add the test plan to clear DTCs created from the update. If any errors are encountered while the SVM code is performed, call TAC and attach the diagnostic log showing the error. If the DTC for “Checking Software Version Management” is active, then the SVM part of the repair was not successful. If this DTC remains after running the SVM code, contact TAC. 10. Using the recorded Wireless network settings from Step 6, reenter the values to restore the settings to the customer’s selections. Inform the customer that Wi-Fi and Bluetooth® devices will need to be reconnected to the vehicle. © 2016 Audi of America, Inc. Page 7 of 9 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Claim Type: • 110 up to 48/50 • G10 for CPO Covered Vehicles – Verify Owner • If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9196 Damage Code: 0039 Labor Operations: If necessary, code HD radio 9130 2599 20 TU Update MMI software and perform SVM 9196 2599 120 TU Diagnostic Time: If necessary, perform repeat update due to failure 9196 2599 60 TU for each repeat GFF – Checking and clearing fault codes included in existing labor operations No allowance 0 TU Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU Technical diagnosis at dealer’s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB # 2030465/8 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Part Number Part Description Quantity 8R0906961ES MMI 3G+ Software Update (A6, A7, A8, Q3) 1 per dealer (2 for A8 with RSE) 8R0906961ET MMI 3G+ Software Update (A4, A5, Q5, Q7) © 2016 Audi of America, Inc. 1 per dealer Page 8 of 9 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Additional Information The following Technical Service Bulletin(s) will be necessary to complete this procedure: • TSB 2028141, Generic instructions for updating MMI 3G / MMI 3G+ software and navigation data. All parts and service references provided in this TSB (2030465) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. © 2016 Audi of America, Inc. Page 9 of 9 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.