K196NAS2

Service Bulletin Details

Public Details for: K196NAS2

"situation: a potential issue has been identified on a number of 2012-2013 model year xj (x351) vehicles where the seatback business tray will not lock. Action: retailers are required to hold only affected vehicles that are within your co


- 2013 - 2012 -

Models from 2013
2013 JAGUAR XJ
Models from 2012
2012 JAGUAR XJ 
Page 1 of 5
TECHNICAL BULLETIN
K196NAS2
05 NOV 2014
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools,
and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some
vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-ityourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized
Jaguar service facility to determine whether this bulletin applies to a specific vehicle.
Changes are highlighted in gray
SECTION: 501-10
Service Action: Seatback Business Tray
AFFECTED VEHICLE RANGE:
XJ Range (X351)
Model Year:
VIN:
2012-2013
V28345-V58569
MARKETS:
NAS
CONDITION SUMMARY:
Situation: A potential issue has been identified on a number of 2012-2013 model year XJ (X351) vehicles where
the seatback business tray will not lock.
Action: Retailers are required to HOLD only affected vehicles that are within your control and refrain from
releasing the vehicles for new or used vehicle sale pending completion of the rework action detailed in this
Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI)
process but must have it completed prior to vehicle handover to the customer. Affected vehicles already in the
hands of customers should be updated at the next available opportunity.
PARTS:
NOTE: * Only 5% of affected vehicles are expected to need one or two replacement latches.
Retailers are not instructed to simply order 5%, but should wait to order only after a vehicle that needs
the latches replaced is found.
DESCRIPTION
PART No. / SUNDRY
CODE
QTY. /
VALUE
EXPECTED % of VEHICLES
REQUIRING PARTS*
Spacer
C2D38514
2
100
Tray latch - Cashew
C2D13489APH
2
5
Tray latch - London Tan
C2D13489APJ
2
5
Tray latch - Navy
C2D13489JMN
2
5
Tray latch - Ebony
C2D13489PVJ
2
5
Tray latch - Ivory
C2D13489NUG
2
5
Tray latch - London Tan Supersport
C2D16173APJ
2
5
Tray latch - Bordeaux -
C2D16173CJB
2
5
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Supersport
Tray latch - Ebony Supersport
C2D16173PVJ
2
5
Tray latch - Parchment Supersport
C2D16173VAE
2
5
SPECIAL TOOLS:
Refer to Workshop Manual / Service Instruction for any required tools
WARRANTY:
NOTE: Check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action. Repair procedures are under constant review, and therefore times / prices are subject to
change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair
time. At the time of confirming a booking for vehicle repair, ensure that all outstanding Service Actions
are identified to ensure the correct parts are available and adequate workshop time is allocated for
repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'K196' together with the relevant Option Code from the
table. The SRO and part information listed have been included for information only. The Option Code(s) that allows
for the drive in / drive out allowance may only be claimed if the vehicle is brought into the workshop for this action
alone to be undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 May 2016 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION
SRO
TIME
(HOURS)
PARTS / SUNDRY
CODE
QTY. /
VALUE
K196
A
Fit spacers; renew tray latches
- London Tan
76.14.16 0.2
C2D38514
C2D13489APJ
2
2
K196
B
Check for cracks; renew
spacers only
05.10.20 0.2
C2D38514
2
K196
C
Check for cracks; renew
spacers only
Drive in/drive out
05.10.20 0.2
10.10.10 0.1
C2D38514
-
2
-
K196
D
Fit spacers; renew tray latches
- Bordeaux - Supersport
76.14.16 0.2
C2D38514
C2D16173CJB
2
2
K196
E
Fit spacers; renew tray latches
- Bordeaux - Supersport
Drive in/drive out
76.14.16 0.2
10.10.10 0.1
C2D38514
C2D16173CJB
-
2
2
-
K196
F
Fit spacers; renew tray latches
- Cashew
76.14.16 0.2
C2D38514
C2D13489APH
2
2
K196
G
Fit spacers; renew tray latches
- Cashew
Drive in/drive out
76.14.16 0.2
10.10.10 0.1
C2D38514
C2D13489APH
-
2
2
-
K196
K
Fit spacers; renew tray latches
- Ebony - Supersport
76.14.16 0.2
C2D38514
C2D16173PVJ
2
2
K196
L
Fit spacers; renew tray latches
- Ebony - Supersport
Drive in/drive out
76.14.16 0.2
10.10.10 0.1
C2D38514
C2D16173PVJ
-
2
2
-
K196
M
Fit spacers; renew tray latches
76.14.16 0.2
C2D38514
2
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Page 3 of 5
- London Tan - Supersport
C2D16173APJ
2
K196
N
Fit spacers; renew tray latches
- London Tan - Supersport
Drive in/drive out
76.14.16 0.2
10.10.10 0.1
C2D38514
C2D16173APJ
-
2
2
-
K196
P
Fit spacers; renew tray latches
- Navy
76.14.16 0.2
C2D38514
C2D13489JMN
2
2
K196
R
Fit spacers; renew tray latches
- Navy
Drive in/drive out
76.14.16 0.2
10.10.10 0.1
C2D38514
C2D13489JMN
-
2
2
-
K196
S
Fit spacers; renew tray latches
- Ivory
76.14.16 0.2
C2D38514
C2D13489NUG
2
2
K196
T
Fit spacers; renew tray latches
- Ivory
Drive in/drive out
76.14.16 0.2
10.10.10 0.1
C2D38514
C2D13489NUG
-
2
2
-
K196
U
Fit spacers; renew tray latches
- London Tan
Drive in/drive out
76.14.16 0.2
10.10.10 0.1
C2D38514
C2D13489APJ
-
2
2
-
K196
V
Fit spacers; renew tray latches
- Parchment - Supersport
76.14.16 0.2
C2D38514
C2D16173VAE
2
2
K196
W
Fit spacers; renew tray latches
- Parchment - Supersport
Drive in/drive out
76.14.16 0.2
10.10.10 0.1
C2D38514
C2D16173VAE
-
2
2
-
K196
Y
Fit spacers; renew tray latches
- Ebony
76.14.16 0.2
C2D38514
C2D13489PVJ
2
2
K196
Z
Fit spacers; renew tray latches
- Ebony
Drive in/drive out
76.14.16 0.2
10.10.10 0.1
C2D38514
C2D13489PVJ
-
2
2
-
Normal Warranty policies and procedures apply
SERVICE INSTRUCTION:
1. Open the seatback business tray.
http://topix.jaguar.jlrint.com/topix/service/procedure/505226/ODYSSEY_FSA/G182167...
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2.
NOTE: On removal of the business tray
latch remove and discard any washers
behind the fixing.
Remove the seatback business tray latch.
 Remove the fixing.
3. Inspect the business tray latch for cracks.
 If the latch is not cracked, continue to the
next step.
 If the latch is cracked, continue to the next
step using a new business tray latch.
4. Install the new spacer.
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5. To install, reverse steps 1-2.
 Torque: 1.8Nm
6. Carry out steps 1-5 to the other seatback business tray latch.
http://topix.jaguar.jlrint.com/topix/service/procedure/505226/ODYSSEY_FSA/G182167...
11/14/2014

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