SSM72172

Special Service Message
NOTE: A Special Service Message is a formal communication issued by Jaguar and carries the
same importance of a Technical Service Bulletin. An SSM is a quick method of communicating
"Need To Know" information to the technical service community. SSM's may be issued in
advance of a technical bulletin or may be the only communication on a given topic. All
information contained in Jaguar technical communications are intended for use by trained,
professional technicians with the knowledge, tools, and equipment required to complete the
procedure correctly and safely. It informs the Technicians of conditions that may occur on
some vehicles, or provides information that could assist in correct vehicle and diagnostic
service.
SSM 72172 - Rear Vanity Mirror XJ
Models : X351 - XJ
Engineer Campbell Andy
Name :
Last 1 3 - 0 2 - 2 0 1 5 0 8 : 1 7 : 5 5
Modified :
Category : Body
Symptom : 107000 Interior Trim
Content : I s s u e
Rear Vanity mirror, when opened may become
dislodged or hang down.(see attached picture)
Cause
Incorrect process during manufacture causing swivel
pin to fracture and eventually fail.
Action
Manufacturing process revised from VIN V72560.
Current service replacement parts are to the revised
condition
JLR engineering would like to thank everyone who
submitted EPQR’s highlighting and assisting this
investigation. Please only submit further EPQR’s for
vehicles manufactured after the assured VIN of.
V72560. or repeat failre of a replacement part fitted
after 01/02/2015
Ratings:
Technicians - Please rate this SSM and provide
comments so that future communications can be
improved.
1 = Poor – Basic information provided – The SSM does
not help me resolve the customer concern.
3 = Average – Adequate information provided – The
SSM partially helps me resolve the customer concern.
5 = Excellent – All required information provided to
resolve the customer concern.
File : vanity mirror XJ.[1].JPG
Jaguar Land Rover Limited 2000 - 2014 (Rel. 2615)