SSM71869

Reference
SSM71869
Models
F-TYPE / X152
XE / X760
XF / X260
XJ / X351
Title
Unable To Unlock / Start Vehicle With Smart Key
Category
Electrical
Last modified
03-Sep-2015 00:00:00
Symptom
203000 Basic Electrical
Attachments
111Instructions to record a CAN trace.pdf (111Instructions to record a CAN trace.pdf)
Non start RFA BCM RGTM - SSM flowchart 28_07_15.pdf (Non start RFA BCM RGTM - SSM flowchart 28_07_15.pdf)
Content
Models affected
XJ / X351 – 13MY onwards
F-Type/ X152 – 14MY onwards
XF-X260-16MY onwards
XE-X760-16MY onwards
Issue
Jaguar are currently investigating Body Control Modules (BCM) and Remote Function Actuators (RFA) replaced for a non-start condition.
Following supplier analysis the modules have been categorised as "No Fault Found".
Cause
Currently under analysis.
Action
If a vehicle is presented with the following symptoms please follow the test procedure outlined below before consideration is given to
component replacement:
Vehicle does not lock or unlock using the key fob, or passive entry exit is not functioning.
After gaining entry to the car using key blade it does not start.
Even if entry is possible to the car, the car does not start when start button is pressed.
The vehicle has not had a software download immediately prior to the failure.
Test procedure:
Please follow the test procedure as detailed in the flowchart attached. Please note details at all important decision points. If this process is
unsuccessfull in resolving the issue please submit a Technical Assistance(TA) request.
Process for obtaining a can trace are also attached.
Please Note:
1. Do not disconnect the battery or perform a hard reset on the vehicle at least until this flow chart has been followed.
2. Do not disconnect or move any connectors on the BCM
3. If entry is gained in the vehicle with the key blade the alarm may sound, do not press the ignition switch to shut the alarm off
instead muffle the alarm sounder first then follow the test process in the flowchart.
Instructions to record a CAN trace
Pre-requisites
To carry out a CAN link monitor recording you must ensure you have the appropriate SW version and
Firmware version for
the device under use is updated as per the following procedure
SW= Software installed on tester (updated through Windows Start > All Programs > JLR > SDD >
VCI Device Drivers)
FW= Firmware installed on device (updated through DA App Hub for DA devices & I-View Device
Manager for I-View)
1. VCM - N/A (automatically updated but DVD137+ recommended)
2a. DA-Dongle - SW: V4.0 / FW: V57
2b. DA-Davina - SW: V4.0 / FW: V57
2c. DA-ST512 - SW: V4.0 / FW: V57
3. I-View - SW: V1.4.0 / FW: V5.1.0
4. MongoosePro JLR - SW: V1.1.12 / FW: N/A (automatically updates)
To run the CAN Link Monitor without diagnostics in Symptom Driven
Diagnostics (SDD):
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
Select 'START' (Windows 7) or the Windows icon (Windows XP) from
bottom tool bar.
Select 'All Programs'.
Select 'JLR'.
Select 'SDD'.
Select 'CAN Link Monitor'. A pop-up box will show.
Select 'Capture'.
Select 'Configure'.
Select the vehicle from the Platform drop-down menu.
Make sure both the Low Speed and High Speed CAN Networks are
selected.#
Select “'MONITOR WITHOUT RUNNING DIAGNOSTICS' from the Filter range box
Insert USB Flash Drive into a USB port on the SDD machine.
Select the drive location for the USB Flash Drive from the Log File box.
Enter in the vehicle VIN as the File Name.
Select 'OK'.
Select 'CAPTURE'
Select 'START LOGGING'.A pop-up box will show 'Logging started
successfully'.
Minimise the CAN Link Monitor window to the tool bar.
Start the vehicle function that needs to be monitored.
When the vehicle function has completed, select CAN Link Monitor tab from
the tool bar.
Select 'CAPTURE'.
Select 'STOP LOGGING'. A pop-up window will display 'Logging stopped
successfully'.
Locate the CAN Link Monitor file on the USB Flash Drive.
Open file and make sure the data has recorded correctly.
Close the file.
Remove the USB flash drive from SDD machine.
Start
Please note down the answers to all questions in this flowchart and update the TA at the end of the
process!
Note vehicle condition as delivered i.e.
Mirrors folded in or out? (powerfold)
Look through windows are the doors locked or not on the inside?
Are the smart keys in the vehicle or outside? If possible photograph key location in vehicle before moving
anything.
Confirm smart key is not being blocked by smart phone, laptop, phone chargers / invertors etc.
NOTE:- You can do this by making sure that any of the above are turned off and removed from the vehicle.
Press key fob button or Pull door handle on
passive entry vehicles.
(Please note what you have done.)
Doors unlock?
Power fold Mirrors fold out? (If fitted)
If required, gain entry using key blade.
Does Alarm sound?
Muffle sounder if required.
Check Battery Voltage and record it on
the TA.
Do NOT disconnect the Battery.
Connect Battery to a power source.
Do NOT press ignition/
Start button
Connect SDD machine
To start the CAN Link Monitor without diagnostics in Symptom Driven
Diagnostics (SDD):
1. Select 'START' (Windows 7) or the Windows icon (Windows XP) from
bottom tool bar.
2. Select 'All Programs'.
3. Select 'JLR'.
4. Select 'SDD'.
5. Select 'CAN Link Monitor'. A pop-up box will show.
6. Select 'Capture'.
7. Select 'Configure'.
8. Select the vehicle from the Platform drop-down menu.
9. Make sure both the Low Speed and High Speed CAN Networks are
selected.
10. Select 'MONITOR WITHOUT RUNNING DIAGNOSTICS' from the Filter
range box
11. Insert USB Flash Drive into a USB port on the SDD machine.
12. Select the drive location for the USB Flash Drive from the Log File box.
13. Enter in the vehicle VIN as the File Name.
14. Select 'OK'.
15. Select 'CAPTURE'
16. Select 'START LOGGING'.A pop-up box will show 'Logging started
successfully'.
17. Minimise the CAN Link Monitor window to the tool bar.
18. Start the vehicle function that needs to be monitored.
...
Start CAN link Monitor, start CAN log as per correct process.
Start SDD session
Check CAN integrity screen &
Note any modules with a RED
Cross.
Stop CAN Link Monitor and attach it to the TA.
Start another CAN link Monitor, start CAN log as per correct
process.
Press start button without pressing brake pedal.
NOTE:- this should be pressed for between 1-3s
Ignition ON ?
No
Yes
The RFA & BCM are
responding as
required.
yes
Smart Key Not
Found displayed?
Yes
Place key at IAU.
Press start button
without pressing
brake pedal
Ignition ON ?
Yes
Switch
ignition OFF
No
All functions
restored?
No
Yes
No
If available, remove and
put back the Lower
RGTM power connector
to reset the module.
All functions
restored?
No
Check the BCM
Yes
Check RFR for any RFA HW related fault
codes (i.e. RFA reports DTC B12EA-96 or
U201F-00 or U201F-31 or U201F-95.
Rectify as required.
Check the RGTM
Yes
Remove and put back
fuse 17 from BCM to
RESET RFA
No
Run SDD IAU replacement App.
If available, remove and
put back the Upper
RGTM power connector
to reset the module.
No
All functions
restored?
Confirm the correct keys are being used by
confirming the correct key blades.
No
All functions
restored?
All functions
restored?
yes
Check the BCM
Carry out Hazard
flasher test, press
hazard light
switch
Side repeaters
work?
Yes
No
If available, does the
Hazard Switch
illumination work?
The BCM is
responding as
required.
Yes
No
IPC Cluster
indicator tell-tale
works?
Hazard Switch
issue?
Yes
No
Exterior Lights:
Turn the master
exterior light
switch to position
light position
IPC Cluster position
light tell-tale ON?
Yes
No
Is the switch
illumination ON?
Yes
No
Are the exterior
position lights ON?
Yes
The BCM is
responding as
required.
No
Make sure RFA
has the latest
software
If vehicle does not start or unable to get ignition on then it is Now outside the scope of
this flow chart.
Follow SDD system mapping and navigate to:Powertrain / Engine system / Starting system (& any further sub-symptoms) or
Electrical / Battery / Power distribution / Ignition supplies (& any further subsymptoms)
Then perform the None Start application process.
Stop SDD session then stop CAN Link Monitor, Enter details on TA and
then attach CAN log and session files. Mention any further comments
from customer that may be relevant.
End
If the the data is too large at the end of this process
contact DTS for help in recovering this data. Or
attach to TA.
To stop the CAN Link Monitor :
…
19. When the vehicle function has completed, select CAN Link
Monitor tab from the tool bar.
20. Select 'CAPTURE'.
21. Select 'STOP LOGGING'. A pop-up window will display 'Logging
stopped successfully'.
22. Locate the CAN Link Monitor file on the USB Flash Drive.
23. Open file and make sure the data has recorded correctly.
24. Close the file.
25. Remove the USB flash drive from SDD machine.