JTB00357NAS1

Page 1 of 3
TECHNICAL BULLETIN
JTB00357NAS1
02 NOV 2015
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge,
tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by
'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an
authorized Jaguar service facility to determine whether this bulletin applies to a specific vehicle.
SECTION: 419-00
Engine Will Not Crank / 'Smart Key Not Found' Message Displayed
AFFECTED VEHICLE RANGE:
F-TYPE (X152)
Model Year:
2014 Onwards
VIN:
K00003 Onwards
Manufacturing Plant: Castle Bromwich
XF (X250)
Model Year:
2013-2015
VIN:
S48437-U88785
Manufacturing Plant: Castle Bromwich
XJ Range (X351)
Model Year:
2010 Onwards
VIN:
V00001 Onwards
Manufacturing Plant: Castle Bromwich
MARKETS:
NAS
CONDITION SUMMARY:
Situation: One or more fo the following issues may be evident when using the Smart Key:
• Engine fails to crank;
• 'Smart key not found' message displayed in the Instrument Cluster;
• Vehicle may not unlock / lock when using passive entry or when pressing a Smart Key button.
Cause: This may be caused by a 'lock up' of the Keyless Vehicle Module (KVM).
Action: Should a customer express this concern, follow the Service Instruction outlined below.
PARTS:
NOTE: carry out the Service Instruction and if a KVM is required ONLY then order the module. Not
all vehicles will require the module replacing.
NOTE: the Keyless Vehicle Module (KVM) may also be referred to as Remote Function Actuator
(RFA) and/or Remote Keyless Entry (RKE) module.
C2D39899
Keyless Vehicle Module - with Keyless Entry
Quantity: 1
C2Z30016
Keyless Vehicle Module - without Keyless Entry
Quantity: 1
http://topix.jaguar.jlrext.com/topix/service/document/595598
11/4/2015
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TOOLS:
NOTE: this is an 'Active Bulletin' that will display a functional programming shortcut if
accessed within a diagnostic session using SDD.
SDD with latest DVD and Calibration File
Jaguar Land Rover-approved Midtronics battery power supply
WARRANTY:
NOTE: Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the
latest repair time.
NOTE: DDW requires the use of causal part numbers. Labor only claims must show the causal
part number with a quantity of zero.
DESCRIPTION
SRO
Configure Keyless vehicle module - F-TYPE
86.99.64
(X152)
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
0.2
4
T2R6969
Configure Keyless vehicle module - XF
(X250)
86.99.64
0.2
4
C2D35173
Configure Keyless vehicle module - XJ
(X351)
86.99.64
0.2
4
C2Z25236
Keyless vehicle module- Renew - F-TYPE
(X152)
86.80.10
0.3
4
C2Z25236
Keyless vehicle module- Renew - XF
(X250)
86.80.10
0.2
4
C2Z25236
Keyless vehicle module- Renew - XJ
(X351)
86.80.10
0.2
4
C2Z25236
NOTE: Normal Warranty procedures apply.
SERVICE INSTRUCTION:
CAUTION: a Jaguar Land Rover-approved Midtronics battery power supply must be connected to
the vehicle battery during SDD diagnosis / module programming.
CAUTION: ensure all ignition 'ON' / ignition 'OFF' requests are carried out; failure to perform these
steps may cause damage to control modules in the vehicle.
NOTE: SDD must be loaded with DVD141.01 v.194 or later.
1Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
NOTE: the Keyless Vehicle Module (KVM) may also be referred to as Remote Function Actuator
(RFA) and/or Remote Keyless Entry (RKE) module.
NOTE: the application will check the hardware level and may instruct to replace the Keyless
Vehicle Module (if necessary) and run the 'Configure new modules - Keyless vehicle module' option
from the 'Service Functions' menu. If the hardware fitted to the vehicle is at the latest level, the
application will check the software level and prompt to update the software (if necessary).
http://topix.jaguar.jlrext.com/topix/service/document/595598
11/4/2015
Page 3 of 3
NOTE: if a new Keyless Vehicle Module (KVM) is required but is not currently available, abort the
SDD routine and follow the 'Run Security- Smart Key Not Found' routine when a new KVM is available.
2Turn ignition 'ON' (engine not running).
3Connect the Symptom Driven Diagnostics (SDD) system to the vehicle and begin a new session.
4Follow the on-screen prompts, allowing SDD to read the VIN and identify the vehicle and initiating the data
collect sequence.
5Select 'Diagnosis' from the Session Type screen.
6Select the 'Selected Symptoms' tab, and then select one of the following:
•
•
•
•
Body > Security and locking > Handles locks and latches or
Powertrain > Engine system > Starting system > Will not start or
Electrical > Instruments > Information and message center > Message display area > Electrical or
Electrical > Instruments > Information and message center > Message display area > Powertrain
7Select 'continue'.
8Select the 'Recommendations' tab, and then select 'Run' to perform the 'Configure existing module - Keyless
vehicle module' option.
9Follow all on-screen instructions to complete this task, ensuring all DTCs are cleared.
10Exit the current session.
11Disconnect the SDD and the battery power supply from the vehicle.
http://topix.jaguar.jlrext.com/topix/service/document/595598
11/4/2015