SSM72773
Service Bulletin Details
Public Details for: SSM72773
"issue a customer may report a concern that, when an external media source is connected to the in car entertainment system using the relevant usb cable only, the device is not connecting to the vehicle."
- 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2015
2015 JAGUAR F-TYPE |
2015 JAGUAR XJ |
Models from 2014
2014 JAGUAR F-TYPE |
2014 JAGUAR XJ |
Models from 2013
2013 JAGUAR XJ |
Models from 2012
2012 JAGUAR XJ |
Models from 2011
2011 JAGUAR XJ |
Models from 2010
2010 JAGUAR XJ |
Reference SSM72773 Models FPACE / X761 FTYPE / X152 XE / X760 XF / X260 XJ / X351 Title Connectivity issues through USB Category Electrical Last modified 16May2016 00:00:00 Symptom 207000 Entertainment Systems Content Issue A customer may report a concern that, when an external media source is connected to the In Car Entertainment system using the relevant USB cable only, the device is not connecting to the vehicle. Cause Poor quality connectivity(damaged/substandard quality components) Action Upon diagnosis of a customer report, carry out the following steps: 1. Check that the external media source and/or lead is not at fault by substituting the lead and /or the external media source and listening to playback of music Note: Please verify with a lead which must be in good condition. Some leads have been known to cause issues due to poor quality cable and connector components used in manufacturing. (An assortment of leads from various manufacturers would be useful to show a customer variation in lead capability prior to sourcing a replacement) 2. Check the external media source socket and connections to the USB are not at fault. (Dusty/dirty/damaged). 3. Check that the connections to the Audio Control Module (ACM) or Infotainment Control module(IMC) are fully latched and there are no backed out pins. 4. If any of the above are found to be at fault, rectify as necessary, then retest for symptoms. 5. Only replace the ACM/IMC if symptoms persist giving a full fault description and analysis for returned part. For further support in diagnosing this issue please contact Dealer Technical Support (DTS)