6-293NAS

SERVICE ACTION K353: REAR SHOCK
SERVICE BULLETIN
ABSORBER TOP MOUNTINGS
04-FEB-16
NO.:
6-293NAS
SEC.:
GENERAL
INFORMATION
MKT.:
CAN / USA
DESCRIPTION
A potential issue has been identified on a limited number of vehicles listed in the Affected Vehicle
Range where the rear shock absorber top mounting(s) may cause a knocking noise.
AFFECTED VEHICLE RANGE
XF (X260)
Model Year: ........................ 2016
VIN: ........................................ Y00012-Y03997
Visit the Jaguar Business Network (JBN) website for a list of affected unsold vehicles (as of
04 February 2018).
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this program (K353) prior to undertaking any
rework action.
Retailers are required to HOLD only affected new vehicles that are within your control and refrain
from releasing the vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin K353NAS, Service Action: Rear Shock Absorber Top Mountings, for
detailed repair instructions.
PARTS
NOTE: when ordering parts, only order the expected percentage demand of parts identified.
DESCRIPTION
PART NO. /
SUNDRY CODE
QTY. /
VALUE*
EXPECTED % OF VEHICLES
REQUIRING PART
Rear shock absorber top mounting
T2H20187
1
100
Rear shock absorber top mounting
T2H20188
1
100
Nut and Washer
C2D38498
4
100
Bolt and Washer
T2H2202
2
100
Retainer Nut
T2H3507
2
100
Nut (Passive)
XR855815
2
100
Nut (Adaptive)
XR826831
2
100
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action.
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service
Actions are identified to ensure the correct parts are available and adequate workshop time is
allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'K353' together with the relevant Option
Code from the table. SRO and parts information is included for information only. The Option Code(s)
that allows for the drive in / drive out allowance can only be claimed if the vehicle is brought back
into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change;
those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the
31 January 2018 closure date must be submitted for payment within 30 calendar days of completion
of the repair.
PROGRAM
CODE
K353
K353
K353
K353
OPTION
CODE
DESCRIPTION
SRO
TIME
(HOURS)
Replace the rear shock absorber top
mounting - both sides (passive)
64.30.34
0.60
T2H20187
T2H20188
C2D38498
T2H2202
T2H3507
XR855815
1
1
4
2
2
2
Replace the rear shock absorber top
mounting - both sides (passive)
64.30.34
0.60
T2H20187
T2H20188
C2D38498
T2H2202
T2H3507
XR855815
1
1
4
2
2
2
Drive in/drive out
10.10.10
0.20
-
-
Replace the rear shock absorber top
mounting - both sides (adaptive)
64.30.34
0.60
T2H20187
T2H20188
C2D38498
T2H2202
T2H3507
XR826831
1
1
4
2
2
2
Replace the rear shock absorber top
mounting - both sides (adaptive)
64.30.34
0.60
T2H20187
T2H20188
C2D38498
T2H2202
T2H3507
XR826831
1
1
4
2
2
2
Drive in/drive out
10.10.10
0.20
-
-
B
C
D
E
Normal Warranty policies and procedures apply.
PART NO. /
SUNDRY CODE
QTY. /
VALUE