K353NAS1

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TECHNICAL BULLETIN
K353NAS1
04 FEB 2016
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge,
tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by
'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an
authorized Jaguar service facility to determine whether this bulletin applies to a specific vehicle.
SECTION: 204-04
Service Action: Rear Shock Absorber Top Mountings
AFFECTED VEHICLE RANGE:
XF (X260)
Model Year:
2016
VIN:
Y00012-Y03997
Assembly Plant: Castle Bromwich
MARKETS:
NAS
CONDITION SUMMARY:
Situation: An issue has been identified on a limited number of vehicles within the Affected Vehicle Range
where the rear shock absorber top mounting(s) may cause a knocking noise.
Action: Retailers are required to HOLD only affected new vehicles that are within your control and refrain
from releasing the vehicles for new vehicle sale pending completion of the Service Instruction detailed in this
Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI)
process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
NOTE: order only the expected percentage demand of parts identified.
DESCRIPTION
PART No./SUNDRY
CODE
QTY./VALUE
EXPECTED % of VEHICLES
REQUIRING PARTS
Rear shock absorber top
mounting
T2H20187
1
100
Rear shock absorber top
mounting
T2H20188
1
100
Nut and Washer
C2D38498
4
100
Bolt and Washer
T2H2202
2
100
Retainer Nut
T2H3507
2
100
Nut (Passive)
XR855815
2
100
Nut (Adaptive)
XR826831
2
100
SPECIAL TOOLS:
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Refer to Workshop Manual/Service Instruction for any required tools.
WARRANTY:
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting Program Code K353 together with the relevant Option Code from the
table. SRO and parts information is included for information only. The Option Code(s) that allows for the drive in /
drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 January 2018
closure date must be submitted or payment within 30 calendar days of completion of the repair.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
PROGRAM
CODE
K353
K353
OPTION
CODE
B
DESCRIPTION
SRO
TIME
(HOURS)
PARTS/SUNDRY QTY./VALUE
CODE
Replace the rear shock
absorber top mounting both sides (passive)
64.30.34 0.60
T2H20187
T2H20188
C2D38498
T2H2202
T2H3507
XR855815
1
1
4
2
2
2
Replace the rear shock
absorber top mounting both sides (passive)
64.30.34 0.60
T2H20187
T2H20188
C2D38498
T2H2202
T2H3507
XR855815
-
1
1
4
2
2
2
-
C
10.10.10 0.20
Drive in/drive out
K353
K353
D
Replace the rear shock
absorber top mounting both sides (adaptive)
64.30.34 0.60
T2H20187
T2H20188
C2D38498
T2H2202
T2H3507
XR826831
1
1
4
2
2
2
Replace the rear shock
absorber top mounting both sides (adaptive)
64.30.34 0.60
T2H20187
T2H20188
C2D38498
T2H2202
T2H3507
XR826831
-
1
1
4
2
2
2
-
E
10.10.10 0.20
Drive in/drive out
Normal Warranty policies and procedures apply.
SERVICE INSTRUCTION:
1. Remove the rear left shock absorber (see TOPIx Workshop Manual, section 204-02: Rear Suspension).
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2. Remove and discard the rear left shock absorber top mounting.
3. Install the new rear shock absorber top mounting to the shock absorber.
4. Install the rear left shock absorber (see TOPIx Workshop Manual, section 204-02: Rear Suspension).
5. Carry out Steps 1-4 to the rear right shock absorber.
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