SSM72658

TOPIx - SSM72658 - InControl Touch, difficulties in activating Telematics
Reference
SSM72658
Models
F-PACE / X761
Page 1 of 1
F-TYPE / X152
XE / X760
XF / X260
Title
InControl Touch, difficulties in activating Telematics
Category
Electrical
Last modified
18-Feb-2016 00:00:00
Symptom
207000 Entertainment Systems
Content
Issue
Difficulties activating Telematics
Cause
Telematics activation can be affected by a number of factors, most external to the
vehicle. Please consider the check list below before contacting Technical assistance:
Action
Phone signal strength
The telematics uses an internal SIM card to dial up the server to allow activation. Is the
vehicle in an area which will degrade signal strength such as a workshop / built up
area?
Please ensure the vehicle is in an area where it can receive a good phone signal.
Server issues
At the time of attempted activation the server may be experiencing problems preventing
an immediate activation response. Once the activation has been initiated, the activation
process should only take a few minutes however if initial activation is unsuccessful, the
vehicle will attempt to contact the server for a further 24 hours.
If initial activation fails to complete, please contact Dealer Technical Services for further
assistance. Do not replace the Telematics module.
http://topix.jaguar.jlrext.com/topix/service/archive/621900/index
3/1/2016