JTB00368NAS2

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TECHNICAL BULLETIN
JTB00368NAS2
28 JAN 2016
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge,
tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by
'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an
authorized Jaguar service facility to determine whether this bulletin applies to a specific vehicle.
This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in gray
SECTION: 501-17
Panoramic Roof 'Creak' Noise While Driving with Roof Opening Panel Closed
AFFECTED VEHICLE RANGE:
XJ Range (X351)
Model Year:
2010 Onwards
VIN:
V00047 Onwards
Assembly Plant: Castle Bromwich
MARKETS:
NAS
CONDITION SUMMARY:
Situation: The Panoramic Roof may exhibit a 'creak' noise while driving with the roof opening panel in the
closed position. Creaking noises from the rear edge of the roof opening panel area, only when the opening
panel in the closed position, during vehicle torsional inputs. This bulletin is a potential addition to the Service
Instruction described in Service Action K117 as this particular concern will normally occur while driving with
the roof opening panel closed over undulations in the road such as, but not exclusively: drain covers, traffic
calming measures, and uneven road surfaces.
Cause: This may be caused by:
• The roof opening panel rear edge interior tooth feature coming into contact with the roof
frame when closed; and/or
• Movement between the sliding roof panel mechanism arm and the locking arm during
torsional inputs to the vehicle.
Action: Should a customer express this concern, follow the Service Instruction outlined below.
PARTS:
C2D38990
Insert.
Quantity: 2
C2D40864
Oil
Quantity: 1
C2D40865
Grease
Quantity: 1
TOOLS:
Refer to Workshop Manual for any required special tools.
WARRANTY:
NOTE: Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the
latest repair time.
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NOTE: DDW requires the use of causal part numbers. Labor only claims must show the causal
part number with a quantity of zero.
DESCRIPTION
SRO
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
Roof opening panel - Creak repair
(SWB)
76.96.20
0.7
07
C2D30275
Roof opening panel - Creak repair
(LWB)
76.96.20
0.7
07
C2D30276
NOTE: Normal Warranty procedures apply.
SERVICE INSTRUCTION:
NOTE: this procedure must be carried out on both sides of the roof opening panel.
NOTE: this bulletin is supplementary to Service Action K117 but may not be appropriate for all
reported customer concerns.
1Remove the roof opening panel glass (see TOPIx Workshop Manual, section 507-17: Roof Opening Panel).
2Check the roof opening panel frame washers are fitted correctly (see TOPIx Workshop Manual, section 50117: Roof Opening Panel).
• If the roof opening panel frame washers are fitted correctly, make sure they to the correct torque.
• Torque: 4Nm.
3
NOTE: VIN V24464-V59436 only.
With a suitable tool, remove the outer section of
trim as shown.
4Cut and remove the front section of the seal as
shown.
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5Clean the area shown of any residue.
6
CAUTION: take care not to disengage
the spring.
CAUTION: do not use any cleaning
solution in this step.
Raise the roof opening panel regulator arms into
the vent position and clean them with a suitable
cloth.
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7Using a suitable small brush, lubricate the
opening roof panel regulator arm with grease.
8
CAUTION: make sure the rubber buffer
is correctly located and not trapped
between the insert and the roof opening
panel regulator arm.
NOTE: make sure the sliding roof panel
regulator arm is clean before installing the
insert.
Install the insert into the roof opening panel
regulator arm as shown.
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9Using a suitable small brush, lubricate the insert
with grease.
10
CAUTION: remove the excess
lubrication oil from a suitable brush before
applying sparingly to the slider channel.
Failure to comply with this guidance may
contaminate trim components.
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CAUTION: make sure when applying
the oil that it is applied to the slider
channel only and not the surrounding
components.
Lubricate the roof opening panel slider channel
with the recommended oil.
11
CAUTION: take care not to disengage
the spring.
NOTE: make sure sufficient lubricating
oil penetrates in between the locking arm
and guide rail as shown.
Move the locking arm back and forth to
distribute the lubricating oil.
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12Using a suitable brush, lubricate the area shown
with grease.
13Using a suitable brush, lubricate the contact
point with grease.
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14Repeat the above process for the other side.
15Install the roof opening panel glass (see TOPIx Workshop Manual, section 507-17: Roof Opening Panel).
16Carry out the roof opening panel alignment procedure (see TOPIx Workshop Manual, section 507-17: Roof
Opening Panel).
17Carry out the motor synchronization procedure (see TOPIx Workshop Manual, section 507-17: Roof Opening
Panel).
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2/1/2016