TIN-15-54-001

* * TECHNICAL INFORMATION NOTICE**
DATE:
January 22, 2015
TO:
Mitsubishi Motors US Service Managers, and Sales Managers
RE:
Playback of Cloud Based Music Files Using the USB Connection
TIN NO.
TIN-15-54-001
AFFECTED VEHICLES: All vehicles with USB music player capability
CONDITION:
Customers have reported that the vehicle's audio system will not connect to their music player, or will
stop playing, when using a USB cable to connect an Apple, Inc.® device running iOS 8™ to the audio
system. This only occurs when the customer attempts to play music files stored on the Cloud. Music
stored on the device is not affected. This condition does not occur when music is played back using
Bluetooth streaming. Different technologies are used for this type of connection.
TM
The audio system will stop and display a "connecting" message when it encounters the first entry where
the music file is not stored on the player, such as a link to a file stored on the Cloud. For example, if
the link to a music file stored on the Cloud is listed as the first song on the player, the player will not
connect. If it is the fifth song listed, playback will stop at that point. During the event, the audio display
continuously advises the system is connecting, but connection is never completed. Because the file is
not resident on the player, the audio system is unable to locate it and continues searching.
MMNA is working with MMC and the audio system vendor to find the cause and develop a
countermeasure. Until one is developed, please advise customers using a music player running iOS 8
to use one of the following methods to listen to music files stored on the Cloud.
•
Stream music from your device to the audio system using Bluetooth
•
Download the desired files to your player. When complete, turn off the Cloud by changing the
player's settings as follows:
TM.
Open "Settings" -> "Music". Scroll to "Show All Music" and turn it OFF. The system will no
longer search for files on the Cloud. Reverse the procedure to turn Cloud access back on.
NOTE: The audio system was not designed for music playback from a device running Android or
Windows operating systems connected with a USB cable. Music can be streamed from these devices
using Bluetooth
TM.
Copyright 2015, Mitsubishi Motors North America, Inc.
(4240)
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).