TT216

MITSUBISHI
MOTORS
Volume 216 - Febru
2015 Outlander Sport 2.4 GT
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SPECIAL TOOLS SHIPMENT - CVT REPAIRS
{._•
• Vehicle Technical Info .. ... .. .. .. .. ...
page 1
• Techline Information ... .. .. .. .. ... .. ..
page 4
• MEDIC Information ....................
page 4
• Tips from the Toolman .. .. .. .. .. ... ..
page 5
• CVIR Success Dealer Profile......
page 6
• Training News .............................
page 7
• Bulletin Review.............................
page 8
- 2008-2015 Outlander, Lancer, Lancer Sportback,
2011 Outlander Sport/RVR. In mid February, you
will receive a shipment of essential special
service tools for F/WlCJA CVT transmission
overhaul. Included in the kit are special tools for
belt removal and bearing replacement. The kit
allows dealers to address confirmed diagnosis of
transmission bearing whine, as well as other
internal CVT repairs. Please refer to "Tips from
the Toolman" later in this issue.
.,..,.
GROUP 27 - Rear Axle
NOTE: The Y
mark preceding an article
indicates the article has been repeated from a
previous issue of Tech Talk.
.,..,.
GROUP 23 - Automatic Transmission
SPECIAL
TOOLS
SUPERSESSION:
MD998330-01 - 2008 & later Lancer, Outlander
(w/CVT), 2009 & later Lancer Sportback, 2011 &
later Outlander Sport. Transmission pressure
gauge MD998330-01 is superseded to MLR9873.
The new gauge is capable of higher pressure
(2000 psi) making it usable in most transmission
applications. If you do not have this tool, place
an order for it through the Mitsubishi Service
Solutions Website (www.mitsubishidealersolutions.com).
NOISE FROM REAR AXLE HUB - 2014-15
Outlander. MMNA is currently investigating the
rear axle hubs on affected vehicles for a
groaning/ growling noise that gets louder as
speed increases. If you confirm a customer
report of this type of noise, please contact
Techline BEFORE beginning repairs. Techline
may ask that you replace the rear axle and
trailing arm as an assembly and return them to
assist in this investigation.
This investigation closes April 30, 2015.
.,..,.
GROUP 31 - Wheel & Tire
MLR-9873
AIR LEAKING FROM TPMS SENSOR 2014-15 Outlander.
MMNA is currently
investigating the cause of a slight air leak from
the TPMS sensor of affected vehicles. If a
customer reports repeated TPMS warning light
illumination, and you find "Tire inflation
pressure warning" DTCs (C1912, C1922, C1932,
C1942) recorded in WCM memory, or if they
frequently have to adjust tire pressure
1
repeatedly, please perform
BEFORE replacing any parts:
the
following
•
Confirm the tire is not punctured.
•
If confirmed, take photographs of the full
tire and wheel assembly, and a closeup of
the area the valve stem mates to the wheel,
then contact Techline.
You may be
requested to replace the wheel/ tire
assembly and return it for investigation.
This investigation closes April 30, 2015.
.,..,.
GROUP 51 - Exterior
Y WINDSHIELD WASHER PUMP LEAKING
AT FITTINGS - 2013-15 Outlander Sport/RVR,
2014-15 Outlander (Added). If you find leakage at
the washer pump forward of the right front tire,
or the washer is inop, check if the washer pump
fluid inlet/ outlet assembly has become
dislodged from the pump (refer to service
manual Group 51 - Exterior -> Windshield
Wiper and Washer for information). Confirm if
the a-rings on the pump outlets are in place. If
a-rings are missing, it is NOT necessary to
replace the entire washer pump.
Though not available from your facing PDC,
suitable replacements can be sourced locally
using a-rings made of EPDM (Ethylene
Propylene Diene Monomer) rubber, with in I.D.
of 4.8mm and a material cross section of 1.9mm
(e.g. NAPA p/n - 727-2602).
(Not actual size)
1.9mm/ .074"
~
Install the new a-rings to the outlet fluid
connections and reinstall the outlet to the pump.
If the a-rings are simply dislodged, but not lost,
and they are not cut or damaged, they can be
reused. If it is necessary to replace the gasket
between the fluid tank and pump, it is available
separately (PNC 84233, p/n 8260A161).
.,..,.
steering wheel is turned. If you are able to verify
the condition, we would like to obtain a video
recording of the condition (with sound) . We also
request that you contact TechLine so a
When
questionnaire can be sent to you.
complete, return the questionnaire to TechLine at
[email protected].
This investigation closes May 31, 2015.
.,..,.
GROUP 54 - Chassis Electrical
Y "ENT" BUTTON AVAILABLE FOR MMCS
NAVIGATION UNIT - 2007-13 Outlander,
2008-13 Lancer based vehicles, 2011-13 Outlander
Sport. The enter button (ENT) for affected
vehicles equipped with "NAVI" is available as a
spare part (p/n 892145510).
H.I.D.
HEADLAMP
MIS-ADTUSTMENT
REPORTED - 2013-15 Outlander Sport/RVR.
There has been a recent increase in warranty
claims submitted for mis-adjusted headlamps.
Statistics indicate that while only 6% of the
subject vehicles were equipped with factory HID
headlamps, they account for 42% of headlamp
adjustment warranty claims. It's possible that
customers do not understand the difference
between the two types of headlamps and how
they function.
HID headlamps have a very distinct pattern with
a sharp "edge," which is lower on the left side of
the vehicle (road center line). When they are
properly adjusted, the headlamps will light the
road further down the vehicle's travel lane than
standard halogen headlamps .
GROUP 528 - SRS Airbag
Y CLOCK SPRING NOISE WHEN TURNING
THE STEERING WHEEL - 2013-15 Outlander
Sport/RVR. MMNA is investigating a noise
heard from the clockspring area when the
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Lancer Evolution. TIN-14-22-001 was recently
sent to dealers and states:
A warranty extension for the All Wheel
Control (AWC) hydraulic unit will be launched
today on all 2008 -2014 Lancer Ralliart, 2010 2011 Lancer Sportback Ralliart, and 2008 - 2014
Lancer Evolution vehicles. Also, certain 2015
Lancer Ralliart and 2015 Lancer Evolution
vehicles are included in this warranty
extension.
All affected vehicles can be
identified on the MMNA Superscreen.
Mitsubishi is extending the warranty on
affected vehicles for the AWC hydraulic unit
from failure due to corrosion, from the current
3 years I 36,000 miles to 10 years I 100,000
miles, whichever comes first.
The TSB outlining the warranty extension will
be available today on MEDIC and MDL.
Please refer to TSB-14-22-006 or Warranty
Bulletin WB 2015-007 for further information.
Notification letters will be sent to all affected
customer-owned vehicles, informing them of
the AWC hydraulic unit warranty extension.
All affected 2015 models that have not been
shipped will have the notification letter placed
in the glove box prior to dealer delivery.
Your District Parts and Service Manager will
provide sufficient quantities of notification
letters for all in-stock and in-transit vehicle.
Please place the letters in the glove box of all
affected vehicles currently in dealer inventory.
Also, affected vehicles currently in transit may
not have the letters placed in the glove box.
Please ensure every affected vehicle has the
letter available. If there is insufficient quantity
of notification letters, please contact your
DPSM."
11
You can see from the following illustration that
HID headlamps are better designed to light the
vehicle's path, while limiting the amount of light
shining into the opposing lane, reducing the
distraction to oncoming traffic.
Before making any adjustments
headlamps, consider the following:
to
the
•
Is this the first vehicle the customer has
driven with HID headlamps? If so, attempt
to explain the facts to the customer.
• Using the previous photos, compare the
headlamp adjustment to a known good
vehicle by shining the headlamps on a blank
wall.
• With a full fuel tank and the driver
(approximately 150 lbs.) in position, the
headlight switch should be in its base
position (0 on the dial).
Confirm the value shown on the headlamp
adjustment dial is appropriate for the vehicle's
load. The number on the dial should be higher
as vehicle load (passengers and cargo) is
increased, and lower as vehicle load is reduced.
If you
can't determine if the headlamp
adjustment is appropriate for HID headlamps,
use the procedures in the service manual and
perform headlamp adjustment.
.,..,.
GROUP 60 - Recalls
TIN-14-22-001: LANCER/LANCER SPORTBACK RALLIART AND LANCER EVOLUTION
AWC HYDRAULIC UNIT WARRANTY EXTENSION -2009 -2015 Lancer Ralliart, 20102011 Lancer Sportback Ralliart, and 2008 - 2015
IMPORTANT
Affected new or used inventory vehicles must
have the warranty extension notification letter
placed in the glove box. Please ensure the
notification letter is available prior to customer
delivery.
TIN-14-22-002: AWC HYDRAULIC UNIT
WARRANTY
EXTENSION
DEALER
INVENTORY AND NOTIFICATION LETTERS
UPDATE - 2009 - 2015 Lancer Ralliart, 2010 2011 Lancer Sportback Ralliart, and 2008 - 2015
Lancer Evolution. TIN-14-22-001 was recently
sent to dealers and states:
"TIN-14-22-001, issued Friday, December 19,
2014, incorrectly advised that the DPSM will be
providing sufficient quantities of the extended
warranty notification letters to their assigned
dealers.
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7:45AM I
customer delivery.
Instead the DPSM will provide an electronic
copy of the notification let!er to each_ of t~eir
assigned dealers. Please prmt the notification
letter and place it in the glove _box in _eve~y
Lancer Ralliart or Lancer Evolution vehicle m
dealer inventory affected by this warranty
extension.
The DPSM has been provided a list of all
affected vehicles currently in dealer inventory
and will be performing inspections ?1:1 t~eir
next scheduled visit to ensure the nohf1cahon
letters are correctly placed in the glove box."
IMPORTANT
Affected new or used inventory vehicles must
have the warranty extension notification letter
placed in the glove box. Please ensure the
notification letter is available prior to customer
delivery.
Although affected vehicles currently being
shipped from the Port~ will have the
notification letter placed m the glove box,
vehicles already in transit may not have the
letters in the glove box. Please ensure every
affected vehicle has the letter available prior to
.,..,.
TECHLINE & the MEDIC Hotline will be OPEN President's Day, Monday, February 16, 2015
HOURS:
Monday -
Friday
6:30 - 11 :30 am & 12:30 - 3:30 pm
All times are Pacific Time
(800) 446-6064
NOTE: Techline is closed every THURSDAY from
9:30 - 10:30 A.M (Pacific) for a staff meeting .
.,..,.
Call the MEDIC Hotline for ALL MEDIC & Scan Tool hardware
or software issues. Call TECHLINE for vehicle technical issues.
As of 1/29/15: Total Hits - 6397 Reflash Database: N14081
MEDIC 3 Version - 3.2
MEDIC 3 Update - 311
MUT-III Version - 31.01
Raider Scan Tool Version - 6.0
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.,..,.
F/WlCJA CVT ESSENTIAL TOOLS
The following essential tools are being shipped to dealers in mid February, 2015. They allow dealers
to make internal repairs to CVTs in 2008 - 2015 model vehicles.
MB992984 - Compressor Set
Pulley Piston
MIT-18594 - 28" Protective sleeve
0
a
MB992896 - Primary Pulley Holder
(Splined Socket)
MB992895 - CVT Pulley Base
(Holding Fixture)
SPECIAL TOOL ORDERING
New MMNA Special Service Tools and Equipment are available through the Dealer Solutions Website
(www.mitsubishidealersolutions.com) or by phone at 1-888-727-6672.
USED SPECIAL TOOLS
As a reminder, limited quantities of some used special service tools are available by placing an order
through the Used Tool Purchase Program. On the MDL, click the link under service ~ service tech
resources, then scroll through the list or use the "Starting Part" field to enter a specific tool number.
This is an ideal way to purchase missing or damaged tools and minimize the cost of keeping your
special tools inventory up to date. Technicians may also want to participate so they can have frequently
used special tools in their toolbox for a bargain price.
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.,..,.
South Suburban Mitsubishi, Monee, IL
A dealer who increased his service business using the
Computerized Vehicle Inspection Report.
S. Suburban Mitsubishi's CVIR Team: (L-R): Keith Walega (Asst. Service Mgr.), Roy Cooper (Technician),
John GP) Petkus. (Service Advisor), Chris Freeborn. (Technician), Chris Gale. (Technician), Adam Hayes
Technician Not Pictured: Matt Kas er Technician
According to Assistant Service Manager Keith Walega, the Computerized Vehicle Inspection Report
(CVIR) has been very lucrative for South Suburban Mitsubishi. At first, his technicians had to be
convinced that doing a 15-20 minute inspection was worth their time. But it wasn't long before they
realized they were flagging quality hours for repairs like brake services and tire and battery
replacements; things customers don't usually notice until something happens. Keith estimates that
70% of CVIRs generate additional work, and his technicians realize it's time well spent for that level
of return. Like many dealers who complete a CVIR for all vehicles, Keith reports increases of 25% in
R.O. count and corresponding increases in service and parts revenue. A generous amount of the
increased service and parts business comes from CVIRs originally performed on R.O.s written for basic
services and quick lube.
South Suburban starts with the service advisor explaining to the customer how CVIR helps them. Once
dispatched to a technician, the report is completed in about 20 minutes and then saved for the service
advisor to review with the customer. This dealership has a very high percentage of customers who wait
for service or repairs to be completed. Even though the customer is still at the dealership, a copy of the
report is emailed to them. The service advisor then seeks them out and they review the results of the
report together. South Suburban' s service advisors use an iPad to explain the findings in detail. The
customer also has his electronic copy, allowing him to follow along or review the report at their leisure.
Building a trusting relationship between a customer and the service department has other benefits.
It's not uncommon for one of the waiters wandering the showroom to purchase a new vehicle.
According to Keith, CVIR adds to the professional appearance South Suburban wants to present. He
says" A number of our customers have commented that this kind of report was something they didn't
expect to see from Mitsubishi. Other dealers and brands have provided reports, but customers mention
that CVIR is the best of them. Even better than the luxury brands. They're impressed." His customers
like the fact that Mitsubishi has taken the initiative to present them with their needs in an easy to follow
format that allows them to make confident decisions. As they become more of a part of the process they
come to trust it. Keith says this level of working together with his customers has led to an increase in
South Suburban' s CSI scores, and it's clear to him it started shortly after his team fully implemented
CVIR. One of the things that catches the notice of dealers who regularly use it, is that customers become
keenly aware of what CVIR is. It's no different at South Suburban. Keith says that "Now that our
customers are familiar with the CVIR, they expect it."
South Suburban Mitsubishi is yet another dealer who has increased their service and parts business and
their CSI by using the Computerized Vehicle Inspection Report to bridge the gap between traditionally
skeptical customers and the service department. The dealership likes it, the technicians like it and his
customers definitely like it. Including the customer in the process as much as possible works. Just ask
Keith Walega of South Suburban Mitsubishi.
TM
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.,..,.
Technical Training Schedule
February - March, 2015
Always check the MDL for schedule updates. Mobile Training does not appear on these calendars.
Contact your District Parts & Service Manager for information about mobile training in your area.
East Zone - Atlanta Tech Training Center
East Zone - N.J. Tech Training Center
March
February
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Manual Transaxles & Transfer Cases
Twin Clutch Soortronic Shift Transmission
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ITC-SSTIAESP, ES1, ES2, STV3,
IMED2 MED3 ATFWE MTT
Eclipse Spyder Convertible Top (Top Stack)
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2014 Outlander Technology
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Mitsubishi Electric Vehicle Technician Trainina I
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I 141 IES1, MED2, MED3, STV3
I MEVTTIAESP, ES1, ES2, STV3,
IMED2, MED3, 120
Vehicle Specific
Brakes
Electrical Systems
Electrical Svsterns 2
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Advanced Emission Diagnosis
Enaine Technoloav & Diaanosis
Multioort Fuel lniection
Vehicle Diaanostics
Heating & A/C Systems
Climate Control
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Advanced Electronic Service Procedures
Advanced Safetv & Convenience Features
MEDIC II
Scan Tool Viewer (MUT-111)
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I ASCF IES1, MED2, MED3, STV3
MED2 I No Prerequisites
I STV3 I No Prereauisites
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NEWS:
TQ0115 - First Quarter Technical Quiz: The first quarter technical repair quiz is now posted on the
Mitsubishi Academy (www.mitsubishiacademy.com). Log on and begin completing the requirements
to achieve the maintain your current Diamond Pro status or advance to the next level. Successful
completion of quarterly quizes is a Diamond Pro requirement.
New/Updated Technical Training Classes: A number of classes will be added or updated this year.
These classes are also required to maintain or advance your Diamond Pro status. Keep an ey on the
above schedule, which is also available on the MDL and the Mitsubishi Academy.
7
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.,..,.
The following information was recently released:
2014 Technical Service Bulletins
Number
SC-14-005
Title
Vehicles
Subject
Raider Driver Air Bag
Inflator - Safety Recall
Campaign
2006-07 Raider
Instructs dealers to remove the
driver's airbag and replace the
inflator.
TSB-14-22-005
AWC Hydraulic Unit Warranty Extension: 2009-15
Lancer Ralliart, 2010-11
Lancer Sportback Ralliart,
2008-15 Lancer Evolution
2009-15 Lancer Ralliart,
2010-11 Lancer Sportback
Ralliart, 2008-15 Lancer
Evolution
Extends AWC hydraulic unit
warranty to 10 years 100,000
miles (160,000 km).
TSB-14-35-003
ASC OFF Lamp Illuminated
with DTCs Cl21D and Cl21E
2007-09 Outlander
Provides procedure to use a repair
kit in place of replacing the ASC
hydraulic unit.
2015 Technical Service Bulletins
TSB-15-15-001
TSB-15-52B-001
Non-Reusable Parts
Indication Added - SMR
2008-15 Lancer, Lancer
Sportback, Lancer Evolution,
Outlander 2011-15
Outlander Sport
Identifies exhaust fasteners
should not be reused during
reassembly.
DTC B1616 Diagnosis Added
-SMR
2014-15 Mirage
Adds diagnosis for B1616
missing from the service
manual.
MIISllllSHI
MCJllJRS
©
2015 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com)
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