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IParts and Service Division
Request for Info: 2017 ILX & RDX Steering Wheel Noise
PRIORITY/ACTION REQUIRED
To:
All Acura Service Managers/Consultants
From: Technical Research & Support Group
RE:
Request for Info: 2017 ILX & RDX Steering \/\iheel Noise
This message is solely directed to Acura dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
Background
American Honda (AHM) is investigating certain 2017 ILXs & RDXs with a client complaint of a creaking, rattling, buzzing, clicking or rubbing noise coming from the
driver's airbag area of the steering wheel when turning or driving. It is the same complaint covered under the Service Bulletin 16-025 Steering \/\iheel Noise \/\ihile Driving
but the vehicles are outside of the affected VIN range. To fully understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to
you attempting a repair of any kind.
Qualifiers
AHM is interested ON LY if the vehicle meets the following requirements:
1. VIN must be AFTER:
5J8TB3 ... HL003353 (2017 RDX 2WD)
5J8TB4 ... HL005430 (2017 RDX AWD)
19UDE2 ... HA001454 (2017 ILX)
2. Symptoms listed in the Service Bulletin 16-025 have been verified. Click HERE to see SB 16-025.
3. No previous repair done for this complaint or any other repair on the steering wheel.
4. The leather wrap on the steering wheel is still present in the area described in the Service Bulletin 16-025 where it instructs you to trim the excess leather material.
Action Required
If you have or know of such a vehicle, please call Technical Research & Support (TRS) Group at 800-880-1072. TRS will need to record certain vehicle information and
provide you with further instructions.
Thankyou.
American Honda Motor Co., Inc.
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