SUSPENSION NOISE

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Sent on
09
From
Parts and Service Division
Subject
Request for Parts: 2016 Pilot RR Suspension Noise - Loose RR Stabilizer Link Nut
09
2015
Expires on 09
23
2015
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Research & Support Group
Request for Parts: 2016 Pilot Rear Suspension Noise from Loose Rear Stabilizer Link Nut
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda (AHM) is investigating certain 2016 Pilots with a customer complaint of a noise coming from the rear
suspension when going over a bump. The noise can be described as rattling or clunking. To fully understand the cause
of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. First time complaint only.
2. Must be able to duplicate the noise.
3. No previous repairs relating to the rear suspension.
4. Must diagnose one or more loose nuts on the rear stabilizer arm link (upper or lower nut) as the source of the
rattling or clunking noise.
Action Required
If you have or know of such a vehicle, please call the Technical Research & Support (TRS) Group at
800-880-1072. TRS will need to record certain vehicle information and provide you with further instructions.
Thank you.
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American Honda Motor Co., Inc.
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