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Campaign Administration
Product Update: 2016 Pilot Audio/Navi Display Error
DATE:
December 11, 2015
TO:
All Honda Sales, Service & Parts Managers and Personnel
FROM: Campaign Administration
Re:
Product Update: 2016 Pilot Audio/Navi Display Error
Today, December 11, 2015, American Honda is announcing a product update for 12,451 model year 2016 Pilot vehicles
to update the audio/navi system.
Basic Problem
During the shutdown process, the audio/navi system may enter into an infinite loop that the fail-safe mechanism cannot
break out of. If this occurs, the display will appear blank, but the system will continue to process the loop, eventually
draining the battery.
The Repair
Update audio/navi system with enhanced software.
Service Bulletin
Service bulletins 15-072, Product Update: Audio-Navigation Unit has been posted to the Service Information System in
support of this campaign. It includes software, warranty and update information related to this product update.
Software Information
USB drives with the necessary software were distributed to all dealers and should be received by today, December 11,
2015.
Parts Information
This is a software-only campaign; there are no associated parts.
Client Notification
American Honda expects to notify owners of affected vehicles in early January.
As always, please make sure to check iN VIN status to determine if a particular vehicle is eligible for this product update.
Click here for a copy of 15-072.
American Honda Motor Co., Inc.
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