DLR MSG - HONDA

2016 Pilot FCAN Bus Communication Failure Non-Compliance Recall Q&A
A software error in the combination meter may cause warning lamps to fail to illuminate if there is a problem with the
system that communicates certain system errors to the combination meter. This condition would create a non-compliance
What is the reason for this recall?
with NHTSA FMVSS (Federal Motor Vehicle Safety Standard): 126, 135 and 138. The software update will correct the
combination meter operation.
Does this issue affect the
operation of components other
No.
than the combination meter?
The combination meter’s warning lamps are designed to illuminate if a system experiences an abnormal condition whereby
Under what circumstances could
data from the system fails to reach the combination meter. Due to the software issue, the warning lamps may not
this issue present a problem?
illuminate to indicate an abnormal condition with the VSA, ABS, Braking system or TPMS.
What is a vehicle control
F-CAN bus (Fast-Controller Area Network) is a specialized internal communications network that interconnects components
communication system (F-CAN
inside a vehicle.
bus)?
Why doesn’t this affect all Pilot
Pilots produced after September 8, 2015 had combination meters with updated software installed at the factory.
vehicles?
What will be done to recalled
A Honda dealer will apply a combination meter software update, free of charge.
vehicles?
Customers should ask their dealers for a total time estimate when making an appointment, as each dealer’s daily schedule is
How long will the
different.
inspection/repair take?
Once the technician has the vehicle, the update should take less than half an hour.
Will this software update affect
No.
any other vehicle systems?
How did Honda discover the issue? The issue was discovered through internal testing.
Have any crashes been caused by
No. Honda has not had any reports of this condition in the field.
this problem?
Have there been any injuries?
No. Honda has not had any reports of this condition in the field.
Owners can check their vehicle recall status now at www.recalls.honda.com. Letters to owners of affected vehicles will be
When will customers be notified?
mailed starting in late November, 2015.
If a customer is experiencing a problem with their vehicle currently, they should schedule an appointment at a Honda
What should a customer do if their dealer, which can assist with diagnosis and repair.
vehicle is experiencing a problem
now?
This recall only applies to a limited number of vehicles, and it is unnecessary for all owners of all 2016 Pilot vehicles to visit a
dealer. However, we want each customer with an included vehicle to ensure that it is repaired.
No. Only a limited number of specific vehicles are affected by this recall.
Are all 2016 Pilots part of this
recall?
Only certain 2016 Pilot vehicles made during specific production periods are affected.
Have all of the vehicles being
Most of the affected vehicles have been sold to customers. Any unsold units will be repaired prior to sale.
recalled been sold to customers?
Is there a potential to include
We are confident that we have identified all of the potentially affected vehicles and do not expect to add any in the future.
other vehicles in the future?
Where were these vehicles built? Affected vehicles were built by Honda Mfg. Alabama, Inc. in Lincoln, Alabama.
How many countries does this
This recall primarily affects vehicles sold in the US, Canada and Mexico with a small number of vehicles being sold in Central
affect?
America and the Caribbean.
US: 35,406
Canada: 2,920
How many vehicles are affected by
Mexico: 805
this recall?
Central America/Caribbean: 444
Worldwide Total: 39,575