DLR MSG - HONDA

Service Bulletin Details

Public Details for: DLR MSG - HONDA

Dealer message - american honda (ahm) is investigating certain 2013-2014 accord v6s & crosstour v6s with a customer complaint of engine not starting or grinding noise at engine start. To fully understand the cause of this condition, ahm wou


- 2014 - 2013 -

Models from 2014
2014 HONDA ACCORD
2014 HONDA CROSSTOUR
Models from 2013
2013 HONDA ACCORD
2013 HONDA CROSSTOUR 
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Sent on
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From
Parts and Service Division
Subject
Request for Visit/Parts: 2013-14 Accord V6/Crosstour V6 No Start/Grinding Noise
30
2015
Expires on 11
13
2015
PRIORITY/ACTIONREQUIRED
To:
From:
RE:
All HondaService Managers/Advisors
TechnicalResearch & Support Group
Request for Visit/Parts: 2013-2014 Accord V6 & Crosstour V6 No Start or
Grinding Noise at Start
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda (AHM) is investigating certain 2013-2014 Accord V6s & Crosstour V6s with a customer complaint of
engine not starting or grinding noise at engine start. To fully understand the cause of this condition, AHM would like to
inspect the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must be able to duplicate the grinding noise or the no start condition.
2. First time complaint only.
3. No previous starter motor, alternator, battery or torque converter replacement.
Action Required
If you have or know of such a vehicle, please call the Technical Research & Support (TRS) Group at
800-880-1072. TRS will need to record certain vehicle information and provide you with further instructions.
Thank you.
American Honda Motor Co., Inc.
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