SGI16-29

ABOVE & BEYOND
SERVICE ACTION 0612: PSIM CARD ACTIVATION
15-JUL-16
NO.: SGl16-29
SEC.:
GENERAL INFORMATION
SERVICE BULLETIN
MKT.: CAN/ USA
DESCRIPTION OF ISSUE
A potential issue has been identified on a limited number of vehicles listed in the Affected Vehicle Range which malJ
have been manufactured awalJ from process and in some cases the Personal Subscriber ldentit\cj Module (PSIM)
card Integrated Circuit Card Identifier (ICCID) number has not been recorded in line with the correct process.
As a result, the customer malJ experience concerns with the Wi-Fi not connecting, real time traffic updates with
other navigation features not working, and no activation e-mail from ATST confirming the free trial period has
started.
AFFECTED VEHICLES
DiscoverlJ Sport (L550)
Model Year: ............. ...... ..... ..........
VIN: ..................................................
Range Rover Evoque (L538)
Model Year: ..................................
VIN: ..................................................
Range Rover Sport (L494)
Model Year: ..................................
VIN: ..................................................
Range Rover (L405)
Model Year: ..................................
VIN: ..................................................
2016-2017
517965-625061
2016-2017
048210-158776
2016
519971-584135; 617562-628758
2016
217599-284480
Visit the Info Trail website for a list of affected unsold vehicles (as of 13 JullJ 2016).
ACTION TO BE TAKEN
Check DOW to ensure that the vehicle is affected blJ this program (Q612) prior to undertaking anlJ rework action.
Retailers are required to HOLD affected new vehicles that are within lJOUr control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.
Affected vehicles alreadlJ in the hands of customers should be updated at the next available opportunit\cj.
Refer to Technical Bulletin 0612NAS, Service Action. PS/M Card Activation, for detailed repair instructions.
ACCESSING THE INCONTROL © DEALER ADMIN PORTAL
NOTE: each retailer has only one Login name and Password. Contact your retailer 's Sales Manager to obtain
your retailer Login name and Password.
1.
2.
3.
4.
5.
Log in to the lnfoTrail website.
Select lnControl on the left-hand navigation menu.
Select lnControl Admin Website under the lnControl Websites heading.
Enter Login name and Password
Select SIGN IN.
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
PARTS
No parts required.
TOOLS
Refer to the Technical Bulletin noted above for anlJ required tools.
WARRANTY
NOTE: check DOW to ensure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warrant\cj claims must be submitted quoting Program Code 'Q612' together with the relevant Option Code from the
table. SRO and parts information is included for information onllJ.
Repair procedures are under constant review and therefore times/ prices are subject to change; those quoted
here must be taken as guidance onllJ. Refer to TO Pix to obtain the latest repair time.
This program is valid for a limited time onllJ. Warrant\cj claims with a repair date prior to the 31 July 2018 expirlJ
date must be submitted for palJment within 30 calendar dalJS of completion of the repair.
PROGRAM
CODE
Q612
OPTION
CODE
B
DESCRIPTION
Check the In Control dealer ad min portal and either enter the Integrated Circuit
Card Identifier (ICCID] number of the
supplied Personal Subscriber Identity
Module (PSIM] against the vehicle
Identification Number (VIN] or where
necessary request J LRNA associate the
ICCID with the VIN
SRO
TIME
(HOURS)
-
* - an allowance has been provided to cover the cost of performing this program.
Normal Warranty policies and procedures apply
PART No./
SUNDRY CODE
ZZZ001
QTY./
VALUE
*$13.95