MY 2017 Q5-SQ5 C

2017
Q5/SQ5
Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Delivery Inspection
Ensure that final vehicle quality inspection is completed
 Repair all defects prior to customer delivery
 Inspect exterior for damage, dings, dents and surface scratches
 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnect.com. Only if Audi connect “Request to Initiate
Services” and Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi connect® USA only
 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal Customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to Delivery.
Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
Priority Delivery Topics
 Audio System
 Navigation
 BLUETOOTH mobile phone pairing
 Seat fitting
 Driver assistance features
 Set-it and forget-it
 Media device ports
 Voice controls
Exterior
Driver Controls (continued)
 Advise the customer to use only oil that meets Audi standards
 Glove box
 Trailer hitch provision in the electrical cable tree; towing capacity of 4,400lbs. (w/ 440 pound tongue-weight)
 Power tailgate open & close
 Spare tire
 Tool kit with jack
Interior
Driver Controls
 Instrument cluster, driver information systems, and steering
wheel controls.
 Demonstrate how to operate exterior lights
 Demonstrate how to operate interior lights
 Automatic climate control
 Power outlets
Effective 8-16-2016-US
Version 1.1
 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows
 Power-adjustable, heated exterior side mirrors with powerfolding, & auto dimming
 Manual rear-side window sunshades
 Panoramic sunroof with tilt, slide and power sunshade features
 Auto-dimming rear view mirror with digital compass
 Garage door opener (HomeLink®) 3-channel remote transmitter in overhead console
 Electric rear window defogger w/ automatic timed shut off
feature
 Thermo heated/cooled cupholder
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2017 Q5/SQ5 | Audi Delivery Guidelines
Client
Steering
Infotainment (continued)
 Demonstrate the multifunction steering wheel
 Explain Wi-Fi® hotspot capabilities
 Tilt and telescopic adjustable steering column
 Explain the Nav-Data-Update process via the customer’s MyAudi
account
Seating
 Demonstrate how to adust the seats
 Heated front seats (three-step)
 Split folding rear seats
 “Passenger Side Airbag Off” light
 Removable cargo floor for access to spare
Owner’s Documents
 Owner’s manual, MMI® manual and other manuals as equipped
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “text to phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
 Show how to manually set the clock, daylight savings time and
time zone
Orientation Drive
Vehicle Systems
 Idle start/stop efficiency system
 Electromechanical parking brake
 Tire pressure monitoring system (TPMS)
 Review Hybrid power system features & settings
Suspension
 Electronic Dampening control (Audi drive select)
 Adaptive air suspension
Driver Assistance
 Audi advanced key - keyless start, stop and entry
 Explain the windshield wiper and washer functions
 Parking system plus with rear view camera (front and rear
acoustic sensors)
 Adaptive cruise control with Audi pre sense® front
 Audi drive select
 Audi side assist
 Provide Audi Care information
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
Wrap up
End the orientation drive in the service write-up area
Infotainment
 TTour the service department and introduce the customer to
the Service Manager and Service Consultant
 Review the MMI® controls and basic functionality
 Set up first service appointment
 Audi Music Interface
 Ask the customer if you can program the service department’s
phone number into their phone
 SiriusXM® Satellite Radio with 90-day trial subscription (if
equipped)
 HD Radio™ Technology
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites
 Voice control
 BLUETOOTH® wireless technology & streaming audio for compatible devices
 Audi connect® with six-month trial subscription
Effective 8-16-2016-US
Version 1.1
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2017 Q5/SQ5 | Audi Delivery Guidelines
Client
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?
 No
 Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
Effective 8-16-2016-US
Version 1.1
Date
3 of 3

Audi
2017
QS/SQS
Audi D e live ry Guid e lin es
Client
Del ivery Date
Stock No.
VIN
Delivery Inspection
Ensure that final vehicle quality inspection is completed
D Inspect exterior for damage, dings, dents and surface scratches
D Verify that vehicle is equipped as specified and that all accessories have been installed
D Check interior for cleanliness, grease marks and damage
D Check that floor mats are locked in place
D Ensure tire pressures are set to "normal Customer load" condi-
D Repair all defects prior to customer delivery
D Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnect.com. Only if Audi connect "Request to Initiate
Services" and Terms & Conditions have been signed. Applies
only to vehicles equipped with Audi connect® USA only
tions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to Delivery.
Customer Priority Topics
How long would the client like to spend on topics today? - - - - - - - - - - - -
Priority Delivery Topics
0Audio System
D BLUETOOTH mobile phone pairing
D Driver assistance features
D Media device ports
D Navigation
D Seat fitting
D Set-it and forget-it
D Voice controls
Exterior
Driver Cont rols (cont inued)
D Advise the customer to use only oil that meets Audi standards
D Trailer hitch provision in the electrical cable tree; towing capac-
0 Glove box
ity of 4,400lbs. (w/ 440 pound tongue-weight)
D Spare tire
D Tool kit with jack
Interior
Driver Cont rols
D Instrument cluster, driver information systems, and steering
wheel controls.
D Demonstrate how to operate exterior lights
D Demonstrate how to operate interior lights
0 Automatic climate control
D Power outlets
Effect ive 8-16-2016-US
Version 1.1
D Power tailgate open & close
D Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows
D Power-adjustable, heated exterior side mirrors with powerfolding, & auto dimming
D Manual rear-side window sunshades
D Panoramic sunroof with tilt, slide and power sunshade features
0 Auto-dimming rear view mirror with digital compass
D Garage door opener (Homelink®) 3-channel remote transmitter in overhead console
D Electric rear window defogger w/ automatic timed shut off
feature
D Thermo heated/cooled cupholder
1 of 3
2017 QS/SQS I Audi Delivery Guidelines
Audi
Client
Steering
Infotainment (continued)
D Demonstrate the multifunction steering wheel
D Tilt and telescopic adjustable steering column
D Explain Wi-Fi® hotspot capabilities
D Explain the Nav-Data-Update process via the customer's MyAudi
account
Seating
D Demonstrate how to adust the seats
D Heated front seats (three-step)
D Split folding rear seats
D "Passenger Side Airbag Off" light
D Removable cargo floor for access to spare
Owner's Documents
D Owner's manual, MMI® manual and other manuals as equipped
D Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
D Explain the "text to phone" features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com
D Show how to manually set the clock, daylight savings time and
time zone
Orientation Drive
Vehicle Systems
D Idle start/stop efficiency system
D Electromechanical parking brake
D Tire pressure monitoring system (TPMS)
D Review Hybrid power system features & settings
Suspension
D Electronic Dampening control (Audi drive select)
D Adaptive air suspension
D Tire Warranty Booklet: Explain coverage from tire manufacturer
Driver Assistance
0 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere "vehicle identification label" from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
D Audi advanced key - keyless start, stop and entry
D Explain the windshield wiper and washer functions
D Parking system plus with rear view camera (front and rear
D Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
D Lemon Law Rights Booklet or Lemon Law Notice as required by
law
D Provide Audi Care information
D Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
acoustic sensors)
D Adaptive cruise control with Audi pre sense® front
D Audi drive select
D Audi side assist
Wrap up
End the orientation drive in the service write-up area
D Hour the service department and introduce the customer to
Infotainment
the Service Manager and Service Consultant
D Review the MMI® controls and basic functionality
D Set up first service appointment
0 Audi Music Interface
0Ask the customer if you can program the service department's
phone number into their phone
D SiriusXM® Satellite Radio with 90-day trial subscription (if
equipped)
D HD Radio™ Technology
D Demonstrate the scanning, tuning, and seek functions, as well
D Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-7 SOTECH (8324)
as how to save favorites
D Voice control
D BLUETOOTH® wireless technology & streaming audio for compatible devices
D Audi connect® with six-month trial subscription
Effective 8-16-2016-US
Version 1.1
2 of 3
2017 QS/SQS I Audi Delivery Guidelines
Audi
Client
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Wou Id you like to schedule a Second Delivery?
0Yes
0No
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
"Vehicle is clean and free of problems
" Received all keys and owner's documentation
"Satisfied with features and controls explanations
Customer Signature
Effective 8-16-2016-US
Version 1.1
Date
3 of 3