24R7 UPDATE BULL

UPDATE Technical Bulletin
May 2, 2016
UPDATE – 24R7 Emissions Label (FED_EMS)
NOTE:
• Perform this UPDATE on all applicable vehicles within FEDERAL EMISSIONS WARRANTY.
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording/Programming Text (SAGA claim comments): UPDATE - 24R7 Emissions
Label (FED_EMS)
Model(s)
Year
Engine
Trans
Code
Code
From
To
Jetta
2010
CCTA
ALL
3VW _ J _ AJ _ AM 001162
3VW _ J _ AJ _ AM 109109
GTI
2010
CCTA
ALL
WVW _ V _ AJ _ AW 000340
WVW _ V_ AJ _ AW 341982
REVISION HISTORY
Revision
Date
Purpose
1
June 01, 2010
Original publication
2
November 09, 2012
Warranty Parameter Updated
3
May 01, 2013
SAGA claim entry procedure updated to reflect label pricing
change.
• Repairs performed on or after May 1, 2013, claim
label price of $9.45.
•
Repairs performed on or before April 30, 2013,
claim label price of $7.50.
4
May 02, 2016
Saga claiming instructions modified to reflect current label
reimbursement guidelines.
Page 1 of 6
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Condition
This update has been proactively released to replace the emissions label on the vehicle.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the 24R7 code in ElsaWeb, Campaign/Action
Information screen on the day of repair.
•
If the vehicle is sold it must be within the Federal Emissions Warranty.
•
Procedure must be performed within the allotted time frame stated in this UPDATE.
•
Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Technical Background
Affected vehicles have an incorrect vehicle emissions control information label installed.
Production Solution
Not applicable
Service
NOTE:
• ElsaWeb is the only valid inquiry/verification source. Check ElsaWeb on the day this vehicle UPDATE
will be performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an
ElsaWeb printout showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in ElsaWeb,
contact Warranty before proceeding further. Another dealer may have recently performed this
UPDATE but not yet entered a claim for it in the system.
• ElsaWeb may also show additional open action(s); if so, inform your customer - this work can be done
while the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
•
Open hood
•
Locate and clean surface of old label
Note: Surface of old label must be
clean, dry and free from oil
residue
Page 2 of 6
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Carefully affix new label (1K0 010 716 Q)
on top of old label
•
Close hood
Tip:
Dealers needing additional labels and labels
for customer vehicles can order them
through the VW Hub online compliance
label ordering portal.
Go to the order form, enter VIN, and select
part number 1K0 010 716 QRVU.
Warranty
Claim Entry
Procedure
Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in ElsaWeb on the day of repair. To
help ensure prompt and proper payment, attach the screen print to the repair order.
Claim Help
U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”
Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.
Page 3 of 6
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
SAGA Code 24R7 Claim Entry Procedure
Check ElsaWeb to confirm that this UPDATE code is open on the day of repair.
Service No.: 24R7
Damage Code: 0066
Parts Manufacturer/Vendor Code: WWO
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01 Install vehicle emissions label
Repair operation:
2492 23 99
10 TU
Outside Material:
U.S.:
Repairs performed on or after May 2, 2016, claim label price of $15.00.
Quantity
Part Number
Part Description
Amount
1
1K0010716Q
Emissions Label
$15.00 (USD)
Repairs performed on or before April 30, 2016, claim label price of $9.45.
Quantity
Part Number
Part Description
Amount
1
1K0010716Q
Emissions Label
$9.45
CANADA:
Repairs performed on or after May 2, 2016, claim label price of $15.00.
Quantity
Part Number
Part Description
Amount
1
1K0010716Q
Emissions Label
$15.00 (CAD)
Repairs performed on or before April 30, 2016, claim label price of $9.45.
Quantity
Part Number
Part Description
Amount
1
1K0010716Q
Emissions Label
$9.45
There is NO reimbursement for wash or loaner vehicle!
Page 4 of 6
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.

Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Required Parts and Tools
•
•
Part Description
Part No:
Quantity
Emissions Label
1K0 010 716 Q
1
When placing label order ensure that the part number with suffix “RVU” is requested.
Additional labels can be ordered through the Compliance Label Ordering Portal on
vwhub.com.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 5 of 6
© 2016 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 24R7
Dear Volkswagen Customer,
Today we performed UPDATE code 24R7 on your vehicle. This UPDATE is to replace the
emissions label on your vehicle, and was performed for you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!