BPAS12142016901

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! warranty Extension vs Product Update
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All Acura Service Managers
Vehicle Engineering
Warranty Extension vs Product Update
Print this iN message , and provide a copy to the Sales Manager, Shop Foreman , Warranty
Administrators , and all POI technicians.
To All,
Since the posting of Service Bulletin 16-033 for 09-11 TL Software Update for Lock-up Function there has
been a sharp rise in claims for torque converter shudder for this model and year compared to the first 6
months of the year before the SB was posted.
•
On 6/21/2016 Service Bulletin 16-033Titled:2009-11 TL Warranty Extension: Software Update for Lock-up Clutch
Function
•
On 7/7/2016 Service Bulletin 16-030 Titled: 2012 TL Product Update Software Update for Lock-up Clutch Function
These are two completely different types of market action so as to not get them confused, here is an explanation.
Service Bulletin 16-033 2009-11 TL is a WARRANTY EXTENSION.This is a symptom based service bulletin and
should only be done if the customer complains about a torque converter shudder. Warranty claims that
are submitted without a complaint of torque converter shudder on the original work order will be
subject to debit.
Service Bulletin 16-030 for 12 TL is a PRODUCT UPDATE. This is a proactive market action so all vehicles
listed in the VIN status should therefore get the update whether or not the customer complains about a
shudder.
Thank You
American Honda Motor Co., Inc.
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