61B8 - CAMPAIGN

Service Action
Code:6188
Subject
Release Date
Affected Vehicles
Audi
Drain Valves
April 6. 2016
U.S.A. & CANADA:
2016 TT Roadster
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the Q!1£f. valid campaign inquiry & verification source.
Problem Description
,/
Campaign status must show "open."
,/
If Elsa
shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
The drain valves for the soft top storage box may become obstructed by dirt or debris.
Corrective Action
Remove the drain valve from each drain hose.
Parts Information
Part removal only. No parts required.
Code Visibility
On or about April 6, 2016, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMO
Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about April 6, 2016, this campaign code will show open on affected vehicles in Elsa.
On or about April 6, 2016, affected vehicles will be identified with this campaign code in the VIN
Lookup tool at www.audiusa.com.
Owner Notification
Owner notification will take place on or about April 6, 2016. Owner letter examples are included
in this bulletin for your reference.
Campaign Expiration
Date
This campaign expires on December 31, 2018. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2016
61 B8/9P Page 1 of 11
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
,/
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
,/
Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
61B8
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark labor as causal
Do not claim wash/loaner under this action
01
Remove drain valve from driver and passenger side.
Labor operation: 6101 22 99
140 T.U.
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine vVhether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2016
61 B8/9P Page 2 of 11
Customer Letter Example (USA)




This notice applies to your vehicle: 
Subject:
Service Action 6188 - Drain Valves
2016 TT Roadster
Dear Audi Owner,
As part of Audi's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2016 TT Roadster vehicles. Our records show that you are the owner of a vehicle affected
by this action.
What is the issue?
On Audi TT Roadster vehicles manufactured within a specific period, the drain valves
for the soft top storage box may become obstructed by dirt or debris.
What will we do?
Your authorized Audi dealer will remove the drain valve from each hose. This work will
take about two hours to complete and will be performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the "Find a Dealer" link to locate a dealer near you and schedule this
service.
This service action will be available for you free of charge only until December 31,
2018. If you wish to have this service performed after that date, your dealer's normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi of America, Inc.,
Attn: Customer Experience (61 B8)
3800 Hamlin Road, Auburn Hills, Ml 48326
1-800-253-2834
www.audiusa.com
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle's eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa .com and enter your Vehicle Identification Number (VIN). As always, if
you have any questions or if you need additional assistance, please contact Customer
Experience or your authorized Audi dealer.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2016
61 B8/9P Page 3 of 11
Customer Letter Example (CANADA)




This notice applies to your vehicle: 
Subject:
Service Action 6188 - Drain Valves
2016 TT Roadster
Dear Audi Owner,
As part of Audi's ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2016 TT Roadster vehicles. Our records show that you are the owner of a vehicle affected
by this action.
What is the issue?
On Audi TT Roadster vehicles manufactured within a specific period, the drain valves
for the soft top storage box may become obstructed by dirt or debris.
What will we do?
Your authorized Audi dealer will remove the drain valve from each hose. This work will
take about two hours to complete and will be performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2018. If you wish to have this service performed after that date, your dealer's normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Audi Canada
Attn: Customer Relations (61 B8)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-2834
www.audi .ca
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations. Thank you for your continued loyalty!
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2016
61 B8/9P Page 4 of 11
Campaign Work Procedure
Service Action 6188
ATTENTION!
Damages resulting from improper repair or failure to follow these work instructions are the dealer's
responsibility and are not eligible for reimbursement under this action.
Required Tools
•
Trim Removal Wedge or equivalent
•
Pry Lever <80-200> or equivalent
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2016
61 B8/9P Page 5 of 11
•
Wedge Set T10383 or equivalent
Work Procedure
Section A - Check for Previous Repair
Applicable
Cri,te ria ID
Campaign/Action Status
•
1
(s)
01
Enter the VIN in Elsa and proceed to the
"Campaign/Action" screen
(I)
TIP
On the date of repair, print this screen and keep
a copy with the repair order.
•
Ensure that the Status is "Open"

•
Note the Applicable Criteria ID
 for use in determining the
correct work to be done and corresponding
parts associated
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2016
61 B8/9P Page 6 of 11
Section B - Valve Removal
CD
NOTE
When working in cold weather environments, it
may be necessary to allow plastic trim pieces to
warm before removing.
•
Open the convertible top.
•
Move the front seats into the most forward
position.
•
Position the backrest all the way toward the
front.
[I]
TIP
Driver side is shown in the images. Passenger
side process is identical.
•
Unclip the front driver side seat belt guides
<1 > from the rear panel cover using
Wedge Set .
•
Remove the seat belt guide outward in the
direction of the  out of the rollover
protection trim panel.
•
Repeat on the passenger side.
•
Open the storage compartment.
•
Unclip the rear panel cover <1 > in the front
area toward the front in direction of
 carefully along the seam using
the Wedge Set .
•
Then unclip the rear panel cover upward
from the body and from the wind deflector
carrier in direction of 
using the Wedge Set  beginning
from the side sill in direction of .
•
Release the tabs <2> and the sill panel clip
<3> with the Wedge Set  in
direction of .
•
Remove the sill panel <1 > forward from the
side trim panel in direction of .
•
Remove the sill panel.
•
Repeat on passenger side.
A70-11 985
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2016
61 B8/9P Page 8 of 11
•
Unclip the center rear panel trim panel <1 >
with the Wedge Set  in
direction of  and remove.
•
Open the storage compartment.
•
Unclip the rear panel trim panel <1 > from
the rear panel in direction of  with
the Pry Lever <80-200>beginning from the
outer bottom.
•
Pull the rear panel trim panel slightly
toward the inside and disconnect the
connector for the speaker.
•
Repeat on passenger side.
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2016
61 B8/9P Page 9 of 11
•
Remove the screws <3> and then remove
the speaker from the rear panel.
•
Repeat on passenger side.
•
Detach the water drain hose at the floor
panel.
•
Gently compress the water drain hose
 and pull it out upward.
•
Repeat on passenger side.
•
Pull valve insert out using pliers .
•
Repeat on passenger side.
•
Reinstall the water drain hose in the floor
panel on both driver and passenger side.
•
Ensure water drain hose is securely
reinstalled.
•
Install speakers tightening screws to 3 Nm.
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized Audi dealer. ©2016 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2016
61 B8/9P Page 10 of 11
•
Install rear panel trim panel on driver and
passenger side.
•
Install center rear panel trim panel.
•
Install sill panel on driver and passenger
side.
•
Install rear panel cover.
•
Install front seat belt guides on the driver
and passenger sides.
Proceed to Section C
Section C - Campaign Stamp
I oorlif~, th.at this ca mpaig
h:as been performed i stricl
accord.a nc.e with lhe appl" c.3ble
Audi repair procedure .
SAGA C