DLR MSG - RFV -

Service Bulletin Details

Public Details for: DLR MSG - RFV -

"dealer message - american honda (ahm) is investigating certain 2016pilots with a customer complaint of the android display audio screen going blank and is inoperative even after a key cycle. To fully understand the cause of this condition,


- 2016 -

Models from 2016
2016 HONDA PILOT 
INTERACTIVE NETWORK
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From
!Parts and Service Division
Subject
!Request for Visit: 2016 Pilot Android Display Audio Screen lnop
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Research & Support Group
Request for Visit: 2016 Pilot Android Display Audio Screen lnop
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda (AHM) is investigating certain 2016 Pilots with a customer complaint of the Android Display Audio
screen going blank and is inoperative even after a key cycle. To fully understand the cause of this condition, AHM would
like to inspect the vehicle in a specific condition prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. EX and above trims accepted.
2. First time & repeat complaints are accepted.
3. Must be able to duplicate the issue.
Action Required
If you have or know of such a vehicle, please call the Technical Research & Support (TRS) Group at
800-880-1072. TRS will need to record certain vehicle information and provide you with further instructions.
Thank you.
© 2000-2015, American Honda Motor Co., Inc. All Rights Reserved.
American Honda Motor Co., Inc.
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